Holiday Inn Express & Suites Spartanburg-North by IHG

Reviews

• WJ

  William Jackson

  2 days ago
  5.0
  Grayhound sent us here, I've stayed in some nice places in my tenure in this life but as far a motels, this one is top tier clean quiet and they take security in the definition of the word
• LH

  Leslie Howell

  Oct 7, 2026
  5.0
  Good rooms Good breakfast.
• RR

  Rhonda Rossiter

  Sep 13, 2026
  4.0
  Older hotel, but clean and comfortable.
• RR

  rhlawitzke

  Sep 11, 2026
  1.0
  I will preface this entire situation began because I was careless and in a rush to hit the road. I am IHG Platinum, I am pretty much brand loyal. That will not change with the exception of this property, I will not return. I have stayed at this property almost loyally for almost ten years whenever travels have brought me to Spartanburg, and I have never had a problem until this visit. I stayed at this property 8.30.2026 - 9.20.2026. Given my concerns over honesty I feel justified in that decision and want to caution other travelers of my experience that may stay here to exercise caution. When you leave make a sweep of the property make sure you grab all of your property, do not forget anything behind. About three hours after I checked out, I realized I had left clothes in the closet and promptly called the hotel to try to coordinate getting them back. I advised the gentleman specifically what was missing. About ten minutes later he called and advised they found only my work shirt and a sweater. All of my clothes were left hanging in the closet together. Why would I grab only two items and leave the others? The problem for me is the missing items have retail value of $150; Athleta brand linen jogger pants and an H & M beige color vest top. Now, clearly, I knew property was left behind and they knew because two of four items were returned. Where the other two items went I will never know. A co-worker retrieved the two items and sent them to me and I tried to follow-up with the hotel regarding the two pieces that were not returned. At this point I accept my property is lost for good. I called yesterday Sept. 10 and spoke with the woman who was at the front desk. She promised to look into the matter and get back to me on Sept. 11, no callback. I called at 9AM on Sept 11 and requested to speak with the manager, the same woman answered and she advised she did not know when the manager would be available but she would give him the message to return my call. Six hours later no callback. I decided ok, this is important to me but clearly not to the hotel so I contact IHG directly. Within 15 minutes of hanging up the phone rings and the manager calls. I will say he did absolutely nothing to help the situation it was all deflect and cover his staff. Not a modicum of empathy. He tried to speak over me and said, "That's your theory." I should have expected as much given how this entire situation was handled by this particular property. Again, this is simply my experience and caution to you. My room was clean, I did sleep fine the three nights I stayed, the breakfast was meh, but it was free, and it was pretty much what you would expect of hotel breakfast. The staff for the most part was cordial. Not returning all of my property is a deal breaker for me. Next trip to Spartanburg I will stay at the Hampton Inn across the street.
• CC

  Cyn Citi

  Aug 27, 2026
  4.0
  This property was very clean very up-to-date no complaints whatsoever a lovely property however, there was an issue with a service charge or a fee that was charged at the end of my stay . I was very unhappy about it and then the manager Jeff contacted me. He contacted me in a reasonable timely fashion. He explained the situation and then we got the situation resolved, and I appreciate that type of dedication and customer service.

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