Best Western Plus Spartanburg

Reviews

• ED

  E Dr

  May 13, 2026
  1.0
  UNSTAFFED. UNSAFE. UNACCOUNTABLE. We arrived at this hotel just before 3am after a 10-hour drive for a soccer tournament—two women traveling with two young girls—only to find the property completely unstaffed. No front desk. No security. No explanation. For nearly an hour, we wandered the building calling out for anyone, unsure if something had gone seriously wrong. The situation felt genuinely unsafe. A car sat idling in the parking lot while we unloaded our belongings in the dark, and inside, we were left alone in a silent, empty hotel with no idea what was going on. At one point, a stranger insisted we take his room key and use his room—an offer that, regardless of intent, only added to how uncomfortable and vulnerable we felt. After multiple calls, we were finally told the truth: the night employee had quit, and no one was there to replace them. We were asked for patience and assured the hotel would “take care of us.” That “care” turned into nearly three hours waiting in the lobby before someone finally arrived. When we were eventually checked in, things didn’t improve. The hallways were visibly dirty, and our room was worse—brown splattered stains behind the toilet and overall unacceptable cleanliness. I was again assured by management that this would be made right and that someone would follow up with me directly regarding a refund. No one ever did. Instead, the hotel has chosen to offer only a partial discount for that first night—as if eventually getting into a dirty room at 6am somehow excuses the experience. It doesn’t. An unstaffed hotel in the middle of the night is not just inconvenient—it’s unsafe. Even the hotel acknowledged their failure in the moment, yet they’ve done nothing meaningful to take responsibility since. I’ve given this property every opportunity to resolve this reasonably. Instead, I’ve been ignored, redirected, and told to “go to corporate,” knowing full well that leads nowhere. Important to know: this property is independently owned, so corporate won’t help—you’re relying solely on local management, and they chose to ignore the problem. This was not just poor service. It was a complete breakdown of basic safety, accountability, and hospitality. No guest—especially families traveling with children—should ever have to go through this.
• PB

  Peggy Bouchard

  May 11, 2026
  3.0
  Staff was friendly. Room was comfortable. Our shower needed a good cleaning with Bleach. There was ground in dirt and mold in the grout. Hallway needed a vacuum desperately. Floor of the dining area was not very clean either. Weeds growing instead of flowers in the front beds and garbage overflowing in the front. These were a real turn off. I have stayed in other BW that were cleaner. I think if they would improve those few things, it would really help the overall appearance.
• JK

  Janie Kuebler

  May 2, 2026
  5.0
  Awesome place to stay, close to everything
• NJ

  Nina Johnson

  Apr 1, 2026
  5.0
  The room was fine. Kathy was superb at the front desk. She was friendly, welcoming, and even took some time to help us understand the rewards program. Breakfast was also pretty good.
• EF

  Enjoli Fountain

  Feb 15, 2026
  1.0
  I had an emergency with my son and was not able to make it. They said they would have refunded me had I called, but like I said I wasn't thinking to call a hotel when my 5 year old was being rushed to the hospital!!! They are able to refund me but won't because I didn't make a phone call. The manager literally said "if you would have called we could have worked something out". I will not be going here EVER!

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