Best Western Plus Spartanburg

Reviews

• TR

  Tony Roca

  1 day ago
  4.0
  Kathy, the receptionist at the Best Western Plus in Spartanburg, South Carolina, provided outstanding customer service. She was extremely friendly, cordial, and helpful, giving me all the information I needed during my stay. She also went above and beyond to make sure I received the extra towels I requested. Her professionalism and warm attitude made my experience even better. Kathy is a great asset to the hotel, and I truly appreciate everything she did. Highly recommended!
• JS

  Jeremy Scott

  3 days ago
  5.0
  Clean and quiet. Good fitness room. Breakfast usual stuff. Good stay.
• MB

  Maurice (Baba)

  Jul 2, 2026
  4.0
  The front desk staff was so friendly. I would definitely consider staying here again.
• SG

  Steve Gibson

  Jun 23, 2026
  5.0
  I was too tired for any BS. As usual, Best Western was a perfectly clean, comfortable room with all the trimmings (Great Breakfast) and no surprises. I could have gotten closer or cheaper BUT i knew Best Western Plus would hit another home run and they did. Cathy was great. She checked me in fast and it was off to sleep. Thanks Guys.
• ED

  E Dr

  May 13, 2026
  1.0
  UNSTAFFED. UNSAFE. UNACCOUNTABLE. We arrived at this hotel just before 3am after a 10-hour drive for a soccer tournament—two women traveling with two young girls—only to find the property completely unstaffed. No front desk. No security. No explanation. For nearly an hour, we wandered the building calling out for anyone, unsure if something had gone seriously wrong. The situation felt genuinely unsafe. A car sat idling in the parking lot while we unloaded our belongings in the dark, and inside, we were left alone in a silent, empty hotel with no idea what was going on. At one point, a stranger insisted we take his room key and use his room—an offer that, regardless of intent, only added to how uncomfortable and vulnerable we felt. After multiple calls, we were finally told the truth: the night employee had quit, and no one was there to replace them. We were asked for patience and assured the hotel would “take care of us.” That “care” turned into nearly three hours waiting in the lobby before someone finally arrived. When we were eventually checked in, things didn’t improve. The hallways were visibly dirty, and our room was worse—brown splattered stains behind the toilet and overall unacceptable cleanliness. I was again assured by management that this would be made right and that someone would follow up with me directly regarding a refund. No one ever did. Instead, the hotel has chosen to offer only a partial discount for that first night—as if eventually getting into a dirty room at 6am somehow excuses the experience. It doesn’t. An unstaffed hotel in the middle of the night is not just inconvenient—it’s unsafe. Even the hotel acknowledged their failure in the moment, yet they’ve done nothing meaningful to take responsibility since. I’ve given this property every opportunity to resolve this reasonably. Instead, I’ve been ignored, redirected, and told to “go to corporate,” knowing full well that leads nowhere. Important to know: this property is independently owned, so corporate won’t help—you’re relying solely on local management, and they chose to ignore the problem. This was not just poor service. It was a complete breakdown of basic safety, accountability, and hospitality. No guest—especially families traveling with children—should ever have to go through this.

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