Best Western Rock Hill

Reviews

• KT

  Kyndal trogdon

  2 days ago
  1.0
  My husband and I were looking for a last-minute hotel after a night of working nearby, so I called to ask if they had an available king room with early check-in, seeing as it was 7 a.m. The associate on the phone just kept saying "Mhm" to everything I said or didn't respond at all. We were across the road at another hotel that didn't work out and decided to stop by, hoping communication would be better in person. I quickly realized why I was just getting mumbles on the phone... he was asleep with a lobby full of customers waiting.
• KS

  Katie Schwartz

  6 days ago
  5.0
  Quiet hotel the night we were here! We were on the first floor and never heard anyone else. The wash cloths are huge and the water pressure in the shower was great! No carpet in the room which i say is a plus because it seems cleaner that way. Only complaint is they need a fan in the bathroom 😆
• GO

  Gloria O'Steen

  May 10, 2026
  5.0
  We stayed one night on our way to Ohio. Our room was clean and quite comfortable. The breakfast was a normal offering of items and the coffee was great.
• KB

  Katina Ward RN BSN

  May 5, 2026
  1.0
  I’m going to file a complaint with BBB. Can’t hide the numbers for long!! They are double charging for rooms!! Money was taken out of my account and not replaced!!!! Please beware the hotel will double charge you for rooms!!! They are very unethical and think the laws don’t apply to them. I will write a more detailed review in the days to come..I’m going to take them to small claims court and file a complaint with the department that regulates hotels so this matter can get investigated and won’t happen to anyone else. I was already charged for the 27th and 28th date than they double charged me by the extension of another reservation. They normally check me out for the two previous days I rented and then check me back in because I already paid for the two previous days but this time they added the previous days to the two additional days I’m renting the room. And never gave me my refund for the two previous days they already charged me for. So they double charged me. They had me to pay for the 27th and 28th twice because they extended the dates with the new reservation and didn’t check me out for the previous days I already paid for. Sneaky slimy!!!
• DS

  daniel skidds

  Apr 8, 2026
  1.0
  Never again. I am now canceling my Rewards membership. This manager would not cancel our reservation even after we contacted the corporate service. Corporate even tried to cancel for us and the Manager would budge. We made the reservation last night and 10pm. We called the next day at 12pm to cancel. The manager said they would not cancel because less than 24hrs. We didnt even reserve within that 24hrs. Ridiculous Well received a response! And they statement is not consistent to their cancelation policy. They demand 24hr notice...yet did not answer how I am able to cancel in their 24hr requirement, when I had reserved the room only 12hrs before!!! They also did not accept their corporate request to approve our request. Our request to cancel was due to vehicle fire and could not continue our trip home. So their stubborness made a scary life threatening event...WORSE! THEY ARE JUST GREEDY AND NO WORRIED ABOUT CUSTOMER SERVICE!

Frequently Asked Questions About Best Western Rock Hill