Holiday Inn Express & Suites Greenville S - Piedmont by IHG

Reviews

• WW

  Wendy

  2 days ago
  5.0
  I came for my sister's wedding. Came from VA.Nice place to stay. The staff is wonderful and very friendly. Enjoyed my stay
• GJ

  Gregg J

  Jul 14, 2026
  5.0
  Clean and modern room. Multiple USB-A charging ports available. Comfortable bed and pillows. The shelf above the refrigerator is convenient for loading/unloading a cooler. Excellent fitness center with both cardio and weight training equipment. Each cardio trainer has a portable TV screen and a scale is also available. Outstanding breakfast with a large choice of hot and cold entrees. I was also glad to see a safe in my room. Unfortunately, the safe was not operational. Both Kelly and Ron worked diligently to solve the problem. It’s the extra effort by team members to solve problems that really makes the stay memorable.
• UA

  Unique Amy

  Jun 28, 2026
  5.0
  We ended up here after our car broke down late at night near the hotel. Earlier we had been told the hotel was fully booked, so we were preparing to sleep in our car until morning when repair shops opened. After midnight, we came in briefly to use the restroom and Lexie noticed our situation. She immediately offered for us to wait safely in the lobby. A room then became available, and although it was not ready, Lexie personally cleaned it, changed the bedding, and prepared it so we could stay. She also helped us contact a mechanic during the night, and even when we tried to thank her with a tip, she refused to accept it. Her kindness, effort, and genuine care turned a very stressful situation into a safe and comfortable stay. Truly exceptional customer service that went far beyond expectations.
• EH

  erik hartenstein

  Jun 23, 2026
  2.0
  Stay at ihg regularly. After 2 days I asked for our room to be cleaned and the person at the front desk said NO they waited until the 4th day, day we checked out, will never stay there again!
• JH

  Joe Herbert

  Jun 9, 2026
  1.0
  Absolutely Unacceptable If I could give this hotel zero stars, I would. I arrived at approximately 2:00 AM after a long day on the road during a three-week work trip. Exhausted, I checked in and went straight to bed. A few hours later, I woke up being bitten and discovered bugs on and around the bedding. I immediately began documenting everything because I couldn't believe what I was seeing. Since I was already awake waiting for the morning staff to arrive, I started inspecting the room more closely. What I found only made the situation worse. The bathroom was filthy. Dirt, debris, and grime were visible throughout the bathroom, especially along the floor edges, corners, and baseboards. It looked like those areas had not been properly cleaned in a very long time. The room blinds were broken and not functioning correctly. To make matters even worse, the toilet would not flush at all. A functioning toilet is one of the most basic expectations of any hotel room, and somehow even that was not working. At that point, it became clear that this wasn't just one issue—it was a complete failure in housekeeping, maintenance, and quality control. What should have been a simple overnight stay became a sleepless night spent documenting bugs, dealing with a dirty room, a completely non-functioning toilet, broken blinds, and wondering how this room was ever approved for a paying guest. To their credit, the staff did comp the room after these issues were reported, and I appreciate that they acknowledged the severity of the situation. However, the fact remains that this room should never have been rented to anyone in the condition it was in. I've spent the last three weeks traveling for work, and roughly 95% of the hotels we've stayed at have been Holiday Inns. This location was the only one that was completely unacceptable and easily the worst hotel experience of the entire trip. The attached photos show exactly what I encountered. Between the bugs found in the bedding area, the filthy bathroom, broken blinds, and a toilet that would not flush at all, this property failed at the most basic standards of cleanliness, maintenance, and guest care. Management needs to take these issues seriously. No guest should have to worry about bugs in their bed, whether the room has been cleaned, or whether essential amenities like the toilet even work. This room should never have been rented to anyone in its condition. Avoid this location until significant improvements are made.

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