Holiday Inn Express & Suites Charleston-North by IHG

Reviews

• LB

  Laura Garcia Bartenfelder

  Oct 6, 2026
  5.0
  Loved this hotel - perfect for my stay Don on reception made me feel very much at home. Would definitely stay here again!!
• CC

  Christian

  Sep 28, 2026
  5.0
  I recently stayed at the hotel while a youth sports team was also there. When I initially went to leave my review, I noticed one written by a parent from the team, and I felt it was important to share what I personally witnessed because my experience was very different from what was described. When I checked in, several of the teenagers were running through the halls, being loud and disruptive. This was around 1 a.m. I believe, and there are guest rooms on the first floor, so the noise was especially inconsiderate to other guests trying to sleep. Other than us, there were no other guests in the lobby at the time, yet the group was still extremely loud. The front desk employee appeared to have her hands full trying to manage the situation and maintain a comfortable environment for all hotel guests. I also observed several of the parents gathered in the dining area drinking hard liquor. (A fact conveniently left out of the other review.) They seemed to be affected by it and were fairly loud and disruptive themselves as it echoed throughout the whole area. I also read the other review mentioning that the kids were trying to play hockey in the hallways. They should not have even considered doing that, as it is extremely rude and disrespectful, especially since all of the hallways contain doors to guest rooms. In addition, the kids were running around the parking lot when it was very dark outside, and they could have easily been hit by a car pulling into the parking lot. They put themselves in danger by doing this and the parents didn't seem to care at all. I obviously did not witness everything that happened throughout the evening, so I can only speak to what I personally saw. The front desk employee was polite, professional, and respectful throughout the situation while I was downstairs. She did not come across as rude or condescending. Based on my interaction with her and what I witnessed, I felt she was doing her best in a difficult situation. Parents should make sure their children behave appropriately, especially in a public area, regardless of the time of night, and especially when other guests are asleep. The parents should act appropriately themselves instead of getting drunk as this is not a bar. As for the rest of the hotel, I had a great experience. The front desk employee was very friendly when we checked in and actually upgraded our room, which was a nice unexpected gesture. The hotel was clean, comfortable, and welcoming, and the renovations look amazing so far. The beds were extremely comfortable, and the breakfast was one of the best I've had at a hotel in a long time, with a nice variety of fresh and satisfying options. The staff were wonderful overall: incredibly friendly, helpful, and attentive. Their warm service made the stay even more enjoyable. (I am not providing the night time staff member's name to give her some privacy after this situation. I hope the rest of her night was better and that she won't have to deal with a group like that again.) I will definitely stay here again. I don't think one negative review should discourage anyone from staying here, particularly when the circumstances described in that review don't align with what I personally witnessed. Overall, a great hotel with comfortable accommodations, an excellent breakfast, and friendly staff. Hopefully future guests can simply keep in mind that the hotel is a shared space, and being considerate of other guests makes everyone's stay better.
• JB

  Jess Budde

  Sep 27, 2026
  2.0
  I’m the team manager for a youth hockey team, and this hotel was a stay-to-play option for our tournament. It was essentially our only choice if we wanted the team together, as we needed approximately 15 rooms. Unfortunately, I would NOT recommend this hotel for a youth sports tournament. First, credit where it’s due: the woman working the afternoon shift when we checked in was wonderful. She was incredibly kind, upgraded our room at no charge, and made us feel genuinely welcome. The beds were also very comfortable. The night shift was an entirely different experience. (Lady with colorful hair and white suv) There was only ONE hockey team staying here — ours. Our kids were told they couldn’t play knee hockey in the hallway, which we understood. Another hotel employee then specifically directed them to an area outside where they could play. Later, the night-shift employee with colorful/pink hair parked her white SUV in that area and warned/threatened the kids about hitting her vehicle. Then the parents were reprimanded for being too loud while simply gathered and talking in the lobby. It wasn’t just the request — it was the condescending way our group was spoken to that made us feel extremely unwelcome. At one point, this employee told us this was “her hotel.” Yet when we questioned why the property participated as a stay-to-play hotel for a youth hockey tournament if hosting a team was such a problem, we were told that would have to be taken up with management. - yet it’s “her hotel”. There were other issues as well: the bathtub wouldn’t hold water, the bathroom floor was uneven and squeaky, the AC had to be turned all the way down to make the room comfortable, internet was slow, and some outlets became concerningly hot while charging devices. Breakfast was also disappointing — no fresh fruit, extremely diluted juice, and several people experienced stomach issues after eating the eggs. We also travel with a service dog and were required at check-in to sign paperwork identifying that he was a service animal and the task he performs, and we were specifically told he could not be left unattended. I’m mentioning this for other travelers with service animals. Here’s my biggest issue: If you volunteer your hotel as a stay-to-play property for a YOUTH HOCKEY TOURNAMENT, you should be prepared to host youth hockey players. Of course kids should be supervised and teams should respect other guests. But 13- and 14-year-olds are going to want to hang out with their teammates, and their parents are going to gather and talk after spending all day at an ice rink. Our team occupied approximately 15 rooms, yet we were repeatedly made to feel like an inconvenience rather than welcome guests. We normally stay at Hilton properties for hockey travel and have never felt this unwelcome with our team. Unfortunately, Hilton wasn’t an option through this tournament. Wonderful afternoon-shift employee and comfortable beds, but as a youth sports/stay-to-play hotel, we would not return.
• HD

  Henry Diaz

  Sep 13, 2026
  5.0
  I stayed at the hotel for a week, and the staff's service was excellent. I arrived at 1:00 a.m., and a young woman named Elly welcomed me with great kindness and a smile. Interestingly, she was the same person who took back my keys when I left, and she maintained that same smile the whole time ☺️....Estuve hospedado una semana en el hotel y la atención del personal fue excelente. Llegué a la 1:00 a. m. y la joven, llamada Elly, me recibió con una gran amabilidad y una sonrisa. Lo curioso es que fue la misma persona que me recibió las llaves al marcharme, y siempre mantuvo esa misma sonrisa ☺️».
• BT

  Brittney Tate

  Sep 11, 2026
  3.0
  I didn’t like that although check in is at 3, I arrived Saturday at 2:30 PM and I was told that there wasn’t a clean room for me and they were still cleaning. I find it absolutely hard to believe that in 30 minutes all these rooms are magically now ready and available. I’m an avid traveler and I travel at least once a month and this is my first experience with not getting an early checkin—especially so close to check in time. Breakfast was good. Room was large and spacious and that I loved. 12 pm checkout is a nice perk but I left well before then. Staff was friendly. Not getting early checkin 30 mins prior to my checkin time really put a bad stain on this property for me. I even checked the booking website on Friday night to see if they still had the room available that I booked (once again I’m an avid traveler) and it was available for Friday stay so how could there possibly not been a room available when i could’ve booked that same room to stay in on Friday night? Had my checkin been honored, I would’ve given 4 stars. I would not stay here again

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