Crowne Plaza North Augusta by IHG

Reviews

• SJ

  Susanne Jeffrey

  3 days ago
  1.0
  Stayed here for 1 night on our way to North Carolina. Again no greeting even though my husband is a Diamond Elite member with IHG. Young girl at reception then joined by another lady. Neither of them could coherently explain breakfast to us, how much different options and what difference was. In the end we gave up. Went to rooftop bar for a couple drinks before dinner. Bartender acted like we were an inconvenience too just like the ladies in reception. Made the mistake of dining in the restaurant. Husband ordered Mussels to start with, me a salad. My salad arrived and had eaten over half of it and still no mussels. My husband was facing the kitchen and could see our steaks sitting under the heat lamps. Left there for more than 10mins. What I can only describe as a fiasco enfolded then because our mains were ready but still hadn't had his mussels. Servers argument that mussels take longer than she expected didn't wash. Potatoes cold so had to go back. Manager came over to apologize and offered us two free desserts. Total bill for food was nearly $200. Food price Ruth Chris level but certainly not Ruth Chris standard or service. We travel all over the world and always try and stay in IHG hotels. Won't be returning here, not when the service and greeting is so bad for a loyal and returning customer.
• LK

  Lawrence Karlson

  4 days ago
  1.0
  Clean rooms, entire hotel smells like tobacco not if that intentional or not. Fire alarms at 1am in the morning with no clarification to what’s going on or any sign of fire truck after 30 minutes plus outside.
• KB

  Kimberly Blackwell

  Jul 5, 2026
  5.0
  I had a wonderful stay, and the exceptional customer service truly made the experience stand out. James and Crystal at the front desk were professional, welcoming, and incredibly helpful from the moment I arrived. They went above and beyond to make sure everything was taken care of and always greeted me with a smile. I also want to recognize Monica in the restaurant. She provided outstanding service, was attentive, friendly, and made every meal enjoyable. Her positive attitude and genuine hospitality did not go unnoticed. It's rare to encounter a team that consistently delivers this level of service, and these three employees are a true credit to the hotel. Thank you, James, Crystal, and Monica, for making my stay so enjoyable. I look forward to returning!
• SE

  Sarah Elliott

  Jun 29, 2026
  1.0
  Overall, my stay started off on a positive note but unfortunately ended with one of the worst customer service experiences I’ve had. Upon check-in, there was an issue making sure my reservation was correctly attached to my IHG account. The front desk agent had some difficulty locating and updating everything but assured me it had been resolved. During my stay, housekeeping was excellent my room was well maintained, and everyone I encountered was friendly. I also truly appreciated being granted a late checkout, especially since the hotel was fully booked. That level of accommodation did not go unnoticed. However, after checking out, I realized my stay had never been credited to my account. I called the hotel and spent over 20 minutes on the phone, only for nothing to actually be resolved. Thinking it was simply an oversight, I called back a few days later and unfortunately spoke with the same agent. By that point, I was understandably frustrated not because of one mistake, but because the issue had still not been fixed. Instead of receiving help, I had to repeat the same information over and over again, including something as simple as spelling my last name multiple times. The conversation became increasingly unprofessional, and to make matters worse, the agent ultimately hung up on me. The hotel itself is in a great location, and the housekeeping staff deserves recognition for the quality of their service. Unfortunately, the lack of professionalism, emotional intelligence, and apparent knowledge of the reservation system by the front desk completely overshadowed what could have been a great stay. Customer service matters just as much as the property itself. Based on this experience alone, I highly doubt I will choose to stay here again.
• DM

  David McIntosh

  Jun 26, 2026
  3.0
  What can I say it’s a hotel 😝 but I needed to put it out there in a review that my brand new cooler bag was stolen out of my room (housekeeping?). I say stolen as I had other items in the room (not valuable) yet my cooler bag is gone— the leftover food was left in the fridge so this wasn’t an “accident”. Front desk apologized, asked for my information and did what they are “supposed” to do but it really sucked to have something stolen out of my room. I’ll also say it’s weird that there’s only one tiny garbage receptacle in my room. I wouldn’t stay here again.

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