Best Western Plus Myrtle Beach @ Intracoastal

Reviews

• MJ

  Mark and Java

  4 days ago
  1.0
  A serious warning to anyone who depends on Wi-Fi: Do not assume you will have internet access in your room at this hotel. I have traveled extensively and occasionally encountered slow hotel internet. But I have never encountered anything quite like this: a hotel where the Wi-Fi in my room simply did not work, where the staff already knew about the problem, and where nobody seemed interested in resolving it or offering guests an alternative. I stayed two nights at the Best Western Plus Myrtle Beach @ Intracoastal, in Room 130. Throughout my stay, I was unable to obtain a usable Wi-Fi connection in my room. On the evening of my arrival, I repeatedly reported the problem to the front desk. The attendant appeared annoyed by my complaints and attributed the problem to Spectrum, the internet service provider. She acknowledged that she knew about the issue and had already contacted Spectrum. I left my phone number and asked to be notified when the service was restored. Nobody ever called. The following morning, I asked another front-desk employee whether anything was being done to fix the problem. She told me the general manager was aware of the situation, but that there was nothing they could do. According to her, the hotel had contacted Spectrum, which maintained that there was no problem with its service at this location. That was the end of the discussion. No solution. No alternative. Not even an offer to move me to another room where the Wi-Fi might work. The overall impression was one of indifference. The staff knew guests were experiencing a problem, management was supposedly aware of it, and yet there appeared to be no urgency, no meaningful troubleshooting, and no effort to minimize the impact on paying guests. The hotel was perfectly willing to accept payment for my stay while failing to provide a basic service that travelers have every reasonable expectation of receiving. Reliable internet access is no longer some optional luxury. For many travelers, it is essential for work, communication, travel arrangements, and everyday life. Even the most basic roadside motel should be expected to provide functioning Wi-Fi if it advertises the service. Ultimately, I do not hold the front-desk employees solely responsible. This is a management failure. The general manager and ownership are responsible for ensuring that the hotel's advertised services actually work and that known problems are addressed. If the internet provider insists that its service is functioning normally, management needs to investigate the hotel's own network, equipment, and Wi-Fi coverage rather than simply passing the blame along to Spectrum. Whether the problem lies with the provider, the hotel's equipment, or its wireless coverage, it is the hotel's responsibility to find a solution, not the guest's responsibility to live with the failure. The absurdity of the situation became especially apparent when I had to spend several hours working in the lobby, right next to the front desk, just to obtain internet access. Apparently, the hotel has a working connection for its own front-desk operations, but it could not provide me with a usable connection in my guest room. I paid for a room, not for the privilege of relocating myself to the lobby to access a basic service. To be clear, I cannot say that Wi-Fi fails in every room. You might get lucky and be assigned a room where it works. But based on my experience, there is a real risk that you will find yourself in a room without usable internet, with no meaningful assistance from the staff and no indication that the problem will be resolved. I am genuinely shocked that a hotel operating under the Best Western Plus name considers this acceptable. This is not a minor amenity issue. It is a failure to deliver a fundamental service, followed by an apparent failure to take responsibility for it. If reliable Wi-Fi matters to you, take this warning seriously. I would not stay here again. EDIT (after owner's reply): No accountability, no corrective action, no reason to believe anything will change.
• MD

  Michele D

  Oct 2, 2026
  4.0
  Older than I expected but the friendly staff make up for that. I would recommend this for people who want to sightsee and have a clean safe place to sleep with a hot breakfast in the morning for a reasonable price.
• SY

  s. Yates

  Sep 26, 2026
  4.0
  The floors in the room needed to be cleaned. Also did not get in pool, bottom needs to be cleaned. Staff was very friendly and helpful.
• JC

  James Candella

  Sep 20, 2026
  2.0
  I stayed many times over the years and always loved it. This time however, I was not thrilled. The hotel is definitely showing signs of age and neglect. The staff is not very friendly. The breakfast, once a highlight, is now a big disappointment.
• AA

  AHames4Ever

  Sep 7, 2026
  2.0
  Intracoastal waterway deck, is only accessed by walking to the end of the parking lot. No lights at night... pics lol like it's connected to the hotel. It's not... A/C issues, first room was too muggy, looked at 2nd room, smelled mildew, 3rd room was good. Hallways you could smell the CBD from rooms... Beds were comfy, but interior rooms and furniture already look run down, won't be back.... we expect better from BW+... Then, Friday morning, about 8:30, they decided to do lawn care... Mustang week/Labor Day weekend... spewed weedeater grass ALL over the backs of our vehicles. A $35,000+ showcar mustang.... They did honor my request for top floor, but was the view of the go cart race track. Luckily it was closed for the night... Clerk was very nice, he helped best he could, there was a touring bus that arrived so I guess room upgrades weren't an option...

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