Candlewood Suites Greenville by IHG

Reviews

• NW

  Nancy Weil

  5 days ago
  5.0
  We stayed two nights at this hotel. The room was clean and the small issues we had with the room were quickly fixed. The staff is outstanding - both friendly and professional. We will definitely stay there again the next time our travels take us to Greenville.
• HC

  Heather Cameron

  Sep 27, 2026
  5.0
  My family and I encountered an unexpected circumstance that required us to relocate. Because we knew we were leaving the area, signing another long-term lease was not an option, and for a period of time we found ourselves in an incredibly difficult temporary situation. Ashley Todd knew none of that when she first answered the phone. She was simply doing what she clearly does for every person who crosses her path: treating another human being with compassion, dignity, professionalism, and care. I have spent much of my career in leadership, and one thing I have learned is that not everyone who demonstrates top-tier leadership comes with an impressive title, a wall full of degrees, or fits the traditional business-suit image of what leadership is supposed to look like. Ashley Todd is leadership. As Executive Housekeeper, she carried the reputation of that hotel on her back. She made sure the people staying there felt that their needs mattered. She provided my family with nonstop support and, without exaggeration, some of the most exceptional hospitality I have ever experienced. I have stayed in luxury resorts. My family has traveled on cruise lines numerous times. For a significant portion of my adult life, Airbnb was often my first choice when traveling. I have experienced hospitality in many forms and at many price points. I have never encountered anyone equivalent to Ashley Todd. What made her remarkable was not simply that she did her job well. It was the way she cared for people while doing it. There was nothing performative about her kindness. There was no sense that she was looking for recognition. She simply showed up, repeatedly, and made an incredibly difficult period in our family’s life more manageable because of the person she chose to be. I also want to recognize Mr. Jimmy Taylor. There are people who can read Bible scriptures, and then there are people who live them. Mr. Taylor took time out of what I know was an extraordinarily busy executive schedule to personally reach out and check on my family. IHG is an enormous company, and in the grand scheme of everything they do, we were one family staying in one hotel during a really difficult time. He still made time for us. He listened. He followed up. He treated us like people, not a reservation number, and I will never forget that. My family and I have now successfully relocated into our new home and no longer need a hotel, but what Ashley and Mr. Taylor did for us will stay with me for a very long time. When we travel again, IHG will be the first place I look. Not because of a commercial, a points program, or some corporate promise about customer service. Because Ashley Todd and Jimmy Taylor showed my family what hospitality is supposed to look like when the people representing a company actually care about the people in front of them. They earned my family’s loyalty in a way no advertisement ever could.
• WU

  WildBill’sHeiress USA

  Sep 6, 2026
  5.0
  Stayed here over the weekend to dodge the heat on a camping trip. This is a wonderful hotel! Very clean and conveniently located, I never had to leave. And I was able to cook with the pots provided. Great food shop for snacks and the Costa coffee was delicious! And the staff was very friendly!🤠
• KK

  Kara Keahon

  Aug 10, 2026
  5.0
  I must say that I was totally impressed with the Candlewood Suites on Green Heron Rd in Greenville, SC. My boyfriend, myself and my dog Sophie stayed at this hotel for 10 days while we were waiting for our new home to be completed. The hotel and the rooms were clean and fairly spacious. The grounds were well kept as well. The staff were all so welcoming, friendly and accommodating! Stephanie Butler, the asst. GM was awesome! She was super friendly and was there for anything that we needed to make our stay comfortable and memorable. There was another gentleman Anthony who seemed to have all kinds of work hats on from maintenance (because we had a clog in the tub) to front desk, to dog greeter when Sophie passed by. I think Stephanie said he was sales possibly? In any case, we felt right at home. For a 10 day stay that I was dreading prior to getting there, it was a wonderful experience!
• LB

  Lauren Bullock

  Aug 6, 2026
  5.0
  This extended is wonderful! The room was clean and had everything we needed for our month- long stay. The free use of washer and dryer downstairs was super helpful. The hotel is right off of the main road, so there’s tons of stores and restaurants within walking distance. A huge thank you to Stephanie Butler and to Katie. There were both super attentive and always willing to go above and beyond for us! If we visit Greenville again, we will definitely be staying at Candlewood again :)

Frequently Asked Questions About Candlewood Suites Greenville by IHG