Holiday Inn Express Gaffney by IHG

Reviews

• TH

  T H

  6 days ago
  1.0
  Hotel has double charged me three different times and the GM Erica will not return phone calls, emails and the front desk just says nothing they can do.
• HC

  Hydeia Collington

  May 12, 2026
  5.0
  I had a very pressing issue that Joe at the front desk was able to solve immediately! I almost didn't want to hang up the phone. The hospitality, Customer service, and joyous attitude was notable & impressive. I'm so very thankful I stayed on hold. 🤣 wonderful experience. I recommend Joe !!
• JH

  Janice Hubbard

  May 6, 2026
  2.0
  We reserved 3 rooms. One of the rooms we were given had the AC unit completely disassembled in the floor and a spot on wall where they were repairing sheetrock. Clearly the room should not have been on the roster. One of our parties traded with us (because my husband is disabled) and took that room for the night. Which meant no air for her and the hotel was "sold out". The room we transferred to had a large hair clip in the floor (which made me questioned if room was properly cleaned). We were offered 10,000 points (on a signed post it note) after the rep called the manager and the opportunity to switch the following day, for the inconvenience. Later the first night while we were visiting in the lobby with family, the young lady at the desk was sleeping. Also a "waterbug" appeared in our bathroom before we checked out. I have called IHG and filed a formal complaint (twice) and tried to reach the manager on MULTIPLE occasions. I have left messages with the front desk staff, left VM and now they won't even answer when they see my number! I am so sadly disappointed with this hotel. I have never received any points or compensation. On the upside, the African American gentleman at the front desk and the lady over housekeeping were very cordial! I would rate it 1 star if it was not for the 2 kind individuals mentioned above.
• JJ

  Jack Jones

  May 1, 2026
  5.0
  I’m staying here while working out of state. It’s quiet and rooms are clean. Person I met at front desk was super nice, and greeted me right away.
• AA

  Ana Alatorre

  Apr 29, 2026
  1.0
  You'd be better off staying somewhere else. I stayed with them last September, and this year they charged my credit card again for the stay.

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