Holiday Inn Express Columbia NE - Fort Jackson by IHG

Reviews

• HH

  Harrison

  Jul 3, 2026
  3.0
  Overall this place was dingy and not clean. It smelled like garbage by the elevators. It’s seems to need a bit of a refab. Employees seemed nice and willing to help.
• EA

  Edwin Appiah

  Jul 1, 2026
  3.0
  Decent spot overall. Most of the staff are super nice but some come off a bit uptight almost expecting you to come with a complaint when you approach. Either way, you get what you pay for i suppose.
• LL

  Landis Landon

  Jun 29, 2026
  4.0
  Letter of Extraordinary Gratitude and Thanksgiving To the Leadership Team of Holiday Inn Express, On behalf of South Carolina Clean Energy Community (SCCEC), I would like to extend my deepest gratitude and heartfelt appreciation to several outstanding members of your team: Andrena, Serenity, Antwanette, and Shandon. In today's world, technology occasionally fails, equipment unexpectedly breaks down, and unforeseen mechanical issues are simply a part of doing business. What truly distinguishes an exceptional organization, however, is not the absence of problems—but the professionalism, compassion, and commitment demonstrated in resolving them. During my recent stay, the air conditioning in my room unexpectedly stopped working on my first evening. Although your management team was not made aware of the issue until the following day, your staff responded with remarkable urgency, professionalism, and genuine concern. Rather than making excuses, these exceptional ladies immediately focused on finding solutions and ensuring that my experience was restored as quickly and comfortably as possible. Each of them demonstrated the qualities that every hospitality organization strives to embody: * Genuine kindness and respect toward every guest. * Calm professionalism under pressure. * Exceptional communication. * A solution-oriented mindset. * A sincere desire to exceed expectations. Their conduct reminded me that outstanding customer service is not measured by whether challenges arise, but by how dedicated professionals respond when they do. As Community Engagement Director for South Carolina Clean Energy Community, I have spent many years working with homeowners, businesses, and community leaders across the Southeast. I understand firsthand that true excellence is built upon people who care deeply about serving others with integrity and professionalism. Please recognize Andrena, Serenity, Antwanette, and Shandon for the outstanding representation they provide for Holiday Inn Express. Their poise, expertise, patience, and unwavering commitment to guest satisfaction transformed what could have been an inconvenience into an experience that reinforced my confidence in your brand. It is employees like these who create loyal guests and lasting impressions. They deserve recognition not only for resolving a problem, but for demonstrating the very best of hospitality. Thank you for employing individuals who genuinely care about people. Their dedication reflects tremendous credit upon themselves, your management team, and the Holiday Inn Express brand. With sincere appreciation and gratitude, Landis Landon Community Engagement Director South Carolina Clean Energy Community (SCCEC) Excellence is revealed not when everything goes according to plan, but when dedicated professionals respond with grace, compassion, and unwavering commitment to serving others."
• JJ

  Jazzy J

  Jun 24, 2026
  1.0
  Let me start by saying m. I traveled over 4 hours and stayed at this location. The location was perfect, the rooms were great. The staff wasn’t so great. I was double charged on my stay and still to this day they have yet refunded my money. No matter how many times I call to get an update they give me the run around. As much as I book with this company this will be the last time.
• LB

  Latoya Britt

  Jun 10, 2026
  3.0
  Hotel smelled and looked great the location is a little sketchy

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