Holiday Inn Columbia - Downtown by IHG

Reviews

• GH

  Grace Hopkins

  Sep 27, 2026
  5.0
  Thank you for the great stay!!!
• SB

  Shemekia Brown

  Aug 20, 2026
  4.0
  Customer service is great. You have to pay 19 a day for parking. The shower water could be hotter but it is clean.
• AC

  Alison Clemency

  Aug 19, 2026
  4.0
  This hotel is like any holiday inn except the breakfast. The rooms were clean, functional and comfortable. The location was within walking distance to tons of entertainment and dining options. For me breakfast is a big part. Here, you need to pay an additional 20 dollars for a breakfast voucher. But you only get to spend 15 and the options are extremely limited. So do yourself a favor and skip the breakfast or splurge and spend way more on very minimal.
• TJ

  Tim Jordan

  Aug 11, 2026
  1.0
  Here’s the Google review I’d leave. It hits the communication failure and the package issue hard while staying factual and defensible: ⭐ 1/5 — Extremely Poor Communication and Accountability Unfortunately, my experience with the Holiday Inn Columbia Downtown did not end when I checked out. During my three-night stay in June, I had a FedEx package that was delayed and would not arrive until after checkout. On June 4, 2026, I personally went to the front desk and instructed them to refuse the package or return it to sender. I then followed up by text at 2:16 PM on June 4 with the tracking number and also sent an email with the same instructions. Nobody responded to the text. Nobody responded to the email. The front desk never told me there would be any problem following my instructions. Despite all of this, the hotel accepted the package at 1:01 PM on June 5, 2026, after I had already checked out. FedEx confirmed delivery. When I contacted the hotel about the package, they couldn’t locate it. This became a pattern: management emails went unanswered, the hotel’s own text-messaging system went unanswered, and I ultimately had to escalate the matter to IHG by telephone. More than two months later, on August 10, 2026, I finally received a notification—not directly from hotel management, but from a third-party Lost & Found service—saying my Walmart package had been “found.” Had the hotel located it promptly, I could have simply provided a Walmart return label and received my refund. That opportunity was lost because of how long the package remained unaccounted for. Now, after all of this, the hotel wants me to use its third-party service to get my package back. The cheapest option is $51.33 for UPS Ground, with expedited options of $118.62 and $128.45. I asked management to simply ship it to me at their expense using ordinary ground shipping. They refused. Management now says the carrier wouldn’t allow them to refuse the original delivery. If that was the case, why didn’t anyone tell me that when I spoke to the front desk, or respond to my text or email before the package arrived? I could potentially have made other arrangements. Mistakes happen. What earns the one-star review is the lack of communication and accountability afterward. I gave the hotel advance notice through multiple channels, received no response, the package was accepted anyway, it remained unaccounted for for more than two months, and now I’m being asked to pay over $50 to recover it. For a major hotel brand, and particularly for an IHG Diamond Elite member, I expected substantially better communication and customer service.
• CB

  Carter’s Book

  Jul 25, 2026
  1.0
  This was, without a doubt, the WORST birthday trip I’ve ever taken. We drove over 4 hours to celebrate my spouse’s birthday, prepaid nearly $400 for a premium king room 18 hours in advance, and still couldn’t check into the room we had already paid for. The front desk clerk was incredibly rude, dismissive, and completely unwilling to help us find any solution. To make matters worse, when my booking agent contacted the hotel to request a refund since we were denied our room, the clerk simply said “No.” We were left stranded after spending hundreds of dollars, wasting an entire day of travel, and having our birthday celebration completely ruined. I can’t say for certain why we were treated the way we were, but as an LGBT couple, the interaction left us feeling unwelcome and deeply uncomfortable. Whether that played a role or not, the lack of professionalism, empathy, and basic customer service was shocking. I will never stay at another Holiday Inn again, and I will be warning everyone I know to avoid this location. This experience was beyond disappointing—it was infuriating. 0/10.

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