Candlewood Suites Columbia-Ft. Jackson by IHG

Reviews

• MJ

  Maggie Jacoby

  6 days ago
  5.0
  This hotel had the friendliest staff I have ever experienced. We had a great experience.
• ND

  Nikki Dobbins

  Oct 2, 2026
  3.0
  Really loud road noise throughout the night. Good and bad hotel location, at the same time. :/ If you're a sensitive sleeper, a secondary road hotel is key in this area of Columbia.
• ST

  Saui T

  Sep 21, 2026
  1.0
  I’m a IHG member and was very disappointed with this place. For a smoke free place, the smell of cigarettes hit you as soon as those double doors open as you enter. The room had a very weird smell, the covers were dirty, the carpet wasn’t vacuumed and the shower was dirty🤦🏻‍♀️ the female workers walk around with a whole chicken in their hands touching everything. And one of the lady that work at the front desk (heavy built) walked away from the desk while I was standing right there waiting for her to finish doing what she was working on before I could ask for help or for her to acknowledge me. I didn’t say anything because she was on the phone, she got off the phone and did something on the computer which I figured had something to do with the phone call she just got off of. As soon as she saw that I was looking down at my phone after standing there for about 10min, she quietly walked away through the back door. Smh just unprofessional. I originally booked a room here for 5wks. I checked out after 4 days and got another hotel due to uncleanliness & how unprofessional the employees are.
• RB

  Rhianna Baxter

  Sep 12, 2026
  5.0
  KC and staff was absolutely fabulous. They made someone with social anxiety feel comfortable and welcomed. Took wonderful care of my family. So easy going and friendly all around. Thank you for making us feel at home 🥰
• MK

  Michelle Kooi

  Aug 30, 2026
  1.0
  What started off as a great stay the first few hours, rolled down hill rather quickly. I was greeted as a guest of the day and the front desk lady was kind and friendly. I went to my room which looked great and was cleaned. I unpacked and got situated as I was staying there for a month. I came from out of state and flew in with a rental. I was here for business and had to be up early and come home late. Withing the first few hours I had to relocate rooms "due to a potential leak". No problem, thanks for looking out BUT the new room was in a worse location, was not cleaned, and many things were functional but partially broken. There was patchwork around the tub, the bottom of the dishwasher cover was off, and the desk lamp was a glorified strobe light. There was still a dirty towel behind the door and the room was not vacuumed. Throughout my stay there was a time I was clumsy and spilled some sause on the floor. I went to the front desk to ask about a mop or something to help clean up but I was not allowed to use the housekeeping equipment. That's fine, can I get someone to clean the room? No one was a available. So I just cleaned up the spill the best I could, ended up getting cleaner and such for it. I asked about getting my room cleaned..It was over a week and my room still wasn't cleaned. I asked after a few times and finally they put my room down on the cleaning schedule. Even that was a hit or miss, sometimes towels were stocked but my bed wasn't made or sometimes the pillows were fluffed but I was missing towels. My room was never cleaned properly. Another inconvenience was the laundry room, half the driers did not work and there was a last minute maintenance notice and laundry was down for a few days...also design wise a laundry room and exercise room in the same room is bad. Breathing in lint in a hot laundry room is just a bad layout on a treadmill...not the staffs fault but for those that workout, that was an unpleasant workout experience. Going on with cleanliness the halls always smelled musty and dander...if I knew it was a pet hotel, I would have chosen a different place. I like animals but I also like being professional for work. The icing on the cake was the bill I got at the end with a charge of a pet fee...After calling the hotel for three days straight, getting the run around, and finally getting a GM. I got a nasty GM telling me that they won't remove the pet charge because there was a dog observed in my room. I said what do you mean? He said "we heard a dog in your room". I told him I did not have a dog with me. He said he wasn't budging, I said what if it was the tv? He said you can't put a tv into this conversation. But how can you hear something and say it is there? That makes no sense. 1. I don't even own a dog. 2. I flew in to the city (not buying a pet ticket). 3. I have no time to take care of a pet while I'm on a business trip, I am barely in my hotel room. 4. Look at the cameras and my car rental, I don't have a dog on me at all. 5. Why would I put a pet fee on my companys business card when that is an unauthorized purchase? He would not budge, saying he has been 40 years in the business and people sneak in things from the side door all the time. I have mostly stayed at IHG hotels and have never had issues before like this. I am baffled and do not wish for anyone to stay here.

Frequently Asked Questions About Candlewood Suites Columbia-Ft. Jackson by IHG