Holiday Inn Express & Suites Charleston Dwtn – Medical Ctr by IHG

Reviews

• IC

  Isabelle Conklin

  6 days ago
  3.0
  The room itself was fine. The most frustrating thing is we got to the hotel around four to check in, and they said our room wasn’t even ready or cleaned. We had to wait almost an hour to get into our room, even though we booked the reservation months in advance. We weren’t offered any sort of reimbursement for this. The only other frustrating part was the parking situation, if you couldn’t get A spot in the main parking lot you had to park at the parking garage across the street. And that itself was a whole hassle. also paying for parking on top of all of the money you already spend on the room is absolutely ridiculous. Overall, not a terrible stay, just not sure I would stay here again.
• MJ

  Marolyn Jacobs

  Aug 16, 2026
  1.0
  There were three people who made this stay pallitable: LaShonda -kitchen, Kayleiona-front desk and Laron- maintenance. They were very courteous and helpful. The TV did not work the first night. All the bathroom soaps were out and we did not have washcloths. The floors were not clean and the bathtub was clogged causing it to backup. AND after check out, we realized that we all had been charged $15 for parking. We did NOT park on the property.
• SC

  Seth Chandler

  Aug 11, 2026
  3.0
  The staff is perfectly pleasant but my room was dysfunctional. (1) Plumbing: Shower leaked and then pressure would drop to almost zero in the middle of a shower and then a few moments later turn back on. Also, the shower handle is positioned so that there is no way to turn it on without getting blasted with cold water. That is just a stupid lack of attention to detail. (2) Air conditioning. Very noisy and difficult to achieve a moderate level. Either freezing or too warm. Could I have complained and gotten another room? Maybe but attentive management makes sure that the room is functioning properly and empowers its staff to find problems. Changing rooms is a nuisance. On location, it is a cheap Uber to the nice parts of Charleston but the area around the hotel is not inviting.
• CH

  Cree T.C. Harris

  Aug 2, 2026
  1.0
  You truly get what you pay for. I’ve been to several other Holiday Inn Express locations in other cities, and was super pleased with the rooms, service, etc. This was not that. There were a myriad of issues both cleanliness and service. The drain in the tub drained slow so your feet were submerged when showering. They ran out of room keys, so only one key was issued although there were 2 people. They ran out of clean face towels. The bathrooms had mold or build up around the tub. The carpets were dirty, our trash was not emptied for the entire 4 day stay. Water was free for some people while others had to pay. The staff was pretty nice though, for the most part.
• BA

  Breanna Allen

  Aug 1, 2026
  1.0
  Avoid this hotel at all costs—especially if you are traveling with a family or an infant. Our two-night stay (July 1–3) at the Holiday Inn Express Charleston DWTN with our 4-month-old was an absolute nightmare characterized by filthy rooms, broken amenities, and hostile management. ​Here is what you can actually expect from this property: ​ Disastrous Room Conditions: * Room 210: Unusable. The AC was broken, lights didn't work, the door wouldn't latch without force, and the ceiling was flaking off over extensive water damage. The in-room phone was dead, forcing us to drag our baby to the lobby just to get relocated. ​ Room 412: Marginally better, but plagued by visible mildew on the bathroom drywall, unsecured soap dispensers, and misaligned door frames (1/2'' gap) that caused doors down the hall to slam violently, keeping our infant awake all night. The Towel Shortage Crisis: We were left with zero bath towels for almost our entire stay. After begging the front desk multiple times, we were handed two hand towels and a bath mat to dry off with. Housekeeping actually took our dirty hand towels on day two and replaced them with nothing. ​ Substandard Housekeeping: Housekeeping ignored explicit requests to vacuum and clean the bathroom. They simply remade the bed, replaced coffee cups, and walked out. ​ Shady Billing & Unprofessional Staff: * The Front Desk Manager promised us a comped night due to the ordeal. Instead, the GM went AWOL, and the AGM literally hung up on us when we called to follow up. We even sent out an email to the GM requesting something to be done about it and once again GHOSTED. Not surprised. This property is poorly maintained, severely mismanaged, and utterly lacking in basic hospitality. Save your money and book somewhere else.

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