Holiday Inn Express & Suites Charleston Dwtn – Medical Ctr by IHG

Reviews

• JK

  Josh Kennedy

  Sep 23, 2026
  1.0
  This hotel will charge you numerous deposits in the hundreds of dollars which are not listed when signing up for the room. They will be upset with you and be very terse and unhelpful when you contact them a week after your stay asking when the deposit will be returned to your bank account. During my stay I asked for towels and toilet paper to be replaced one morning and no one had done it when I returned to the room that night. I had to go to the front desk multiple times for this fulfilment. There was a fire alarm test which the hotel patrons were not warned about in advance. I once asked for a pack of laundry soap and was told they did not have any, until a coworker of the employee I was talking to informed them that the soap was in a specific room in the back in a discreet box. 15 minutes later the employee returned with no soap. The other employee then left with the first and they returned 5 to 10 minutes later with the laundry soap. I asked for quarters for the laundry and was given a dirty look and told that the hotel is cashless and I need to go to publix or mcdonalds and ask for quarters. Look at the other reviews, they will charge you large deposits and not return them!!!
• YA

  Yudha Afrianto

  Sep 22, 2026
  1.0
  Kalo kata gue si mending cari karyawan lagi. Itu karyawan kalian masuk dalam kategori pemalas semua 😂. Lampu kamar mandi mati, komplen nunggu sampe 4 jam turun naek gak ada perubahan sama sekali. Resepsionis nya perempuan kaya baru belaja kerja, asli males banget itu manusia. Lantai kotor tidak terurus. Ini padahal hotel bagus dan bisa bersaing, sayang isi pekerjanya tidak kompeten.
• HB

  Heather Bowers

  Sep 21, 2026
  3.0
  I’ve stayed in many low budget hotels on the west coast in recent years and I feel that for the price, this one had a clean room, clean bathroom, shower head that worked, and most importantly, the shower drained well. The pool was open and a little dirty but good enough to dip your feet in. Fitness room did the job. We parked the car in the lot and left it there for our stay. They do charge $15/day. We walked to and from the hospital or easily took a Lyft when needed. I felt safe in the area and close to Publix and a few fast food restaurants, nice walking path to a park/river view. Breakfast was good. The front desk and staff were nice but the phone was forever giving a busy signal. So, when we ran out of soap or shampoo or lotion I would have to walk downstairs and stand in line to get some. This was usually not a problem and it was easily replenished by the front desk staff. We had housekeeping every day and the rooms were tidied and clean upon return. I did work here a couple days and the free wifi was pretty good. However, we were here for my dad’s surgery and only stayed 3 nights. There was a shortage of toilet paper one day and we couldn’t get a resupply until asking 4 times+ (not exaggerating). I don’t think this was a staff issue but a supply issue from the hotel owners. The reviews about the air conditioning are correct - it was super loud but we sleep heavy so it didn’t bother us (I would say if you’re a light sleeper to bring ear plugs). The biggest issue was the tv. It never ever worked. Sound but no picture. I told the front desk, different people, every single day and it was never fixed. I was told it was a signal issue on the first day and maintenance would come by. Never happened. The next day they said maintenance would come by. Never happened. The last day we were told lightning struck 2 weeks ago and caused issues. . . Sorry. Hm. ok. If I were here for vacation I wouldn’t care about the tv, but we were here for surgery and my dad could only sit in the hotel and rest and he had no tv to watch.
• KC

  Karen Cummings

  Sep 18, 2026
  2.0
  Bathroom is in serious need of updating. Bathtub has remnants of several shower enclosures and walls were caulked in place. Trash by elevator for days. Room was next to ac unit on roof of adjoining building and sounded like a helicopter landing inside. Asked three times if they had a shower chair since shower was in a tub. Never answered. Just kept telling me let them know if I needed anything. If you’re going to be “near the hospital “ and patient arrives with walking difficulties you might consider acknowledging that. He was hospitalized after first night so chair was no longer necessary by the third request. I prefer the mt pleasant location. Clean modern and friendly.
• OL

  Olyvia Lee

  Sep 6, 2026
  1.0
  The location is great, but the worst hotel experience. Walk in and you smell the musty crusty dusty smell… we can say it’s the humidity, but that stink stunk. You’re greeted by a rude receptionist, when asked “what was going on for the weekend in Charleston”, she responds with “it’s the weekend.” Head to your room, look at your door it’s a little off, there’s a large gap at the top so we can hear everything from the hallway and in rooms. Walk in your room, floors not clean and there’s a wet dog smell. I said this is giving the Poop Cruise and I shouldn’t have said that…later that night tried to use the restroom and the water was off. Phones were disconnected, the hotel didn’t want to deal with the water issue, checked out immediately, they said they called the city, it’s not their fault but absolutely not accommodating for anyone. They have a great opportunity with the location but really not worth it, losing water and missing hospitality for service.

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