Holiday Inn Express & Suites Charleston Dwtn – Medical Ctr by IHG

Reviews

• DS

  Dean Shilo

  May 13, 2026
  1.0
  We stayed at the Holiday Inn Express Charleston Downtown - Westedge for a friends’ wedding and will never return. The hotel had serious security failures that made us feel unsafe in the building. While our group was there, our friends returned to their room to find an unauthorized man and a woman inside smoking marijuana. The hotel had no explanation for how this stranger was given a working key to their occupied room. Even worse, the night front desk staff then issued him another key on the same reservation without checking any ID. Earlier that same day, my wife and I went to the front desk for replacement keys after leaving ours in the room. We had our IDs ready to be checked, but the staff issued new keys to both of us with zero identification verification. These repeated lapses showed a complete breakdown in basic security procedures. Because of this incident, we were so concerned for our safety and our belongings that I barely slept that night. We ended up checking out a full day early, rebooking our flights, and leaving the hotel. I emailed the hotel explaining everything and requesting a full refund for our stay. They completely ignored the refund request and only sent a generic “sorry you were unhappy, please come back” response. This is not acceptable for any hotel, especially one hosting wedding guests. A hotel should be able to guarantee that random people cannot get keys to occupied rooms. We felt the property put our safety at risk. Also the A/C was either on full blast or not working. I strongly recommend staying somewhere else if safety and security matter to you.
• CL

  Conneric Liu

  May 6, 2026
  4.0
  Great staff. Polished service. There was a vent very loud all night in our room. Made it really hard to sleep the first night. I called front desk in the morning and they sent maintenance to come to take a look. We were just leaving and on the way to the elevator we ran into a guy who looked like he's from maintenance so we asked if he was coming to our room. he said no but I'm from maintenance so let me come take a look. After he took a look he said I'll come back with another staff to see if we can fix it. I'm thinking okay. Maybe it'll take all day and maybe they won't fix anything. In the same morning they came back and fixed it. Impressed with the maintenance teams responsiveness. But also took away a star because the room should not have had the loud vent in the first place and the first night could have been good. Front desk team is great. We ran in on a rush to drop off bags because we had to meet a rental car deadline, and they were very just very aware and helpful. Very sad that there's no more bacon at the Holiday inn. It's the reason we come to the Holiday inn!! They had the best bacon!! But no longer. 😭
• DZ

  Diane ziehl

  May 5, 2026
  3.0
  This hotel is just ok. You get what you pay for. Rooms are mediocre felt clean however. Staff is nice however dont seem to go overboard communicating. Rooms are not serviced daily ! It would be nice if they told you that at check in in the case you leave your towels on the floor because there is no where to hang them! I got back to the hotel late at night so did not really want to chase around for clean towels! Also the fan on the air-conditioning unit never shuts off no matter which position its on. It makes a loud humming noise. I would not stay at this hotel again. Again it is a basic hotel. I've been in worse.
• DR

  David Reese

  May 3, 2026
  1.0
  TL:DR - bad access, surly/unfriendly staff, not the best area, no entertainment I have stayed at multiple Holiday Inns, Holiday Inn Expresses, etc, and always enjoyed the stay, but this is easily in the Top 3 of the worst hotels I've ever stayed at. Beaten out only by Econolodge in Emporia, VA where the mattress and sheets smelled of Vick's VaopRub and a La Quinta in Cocoa Beach. My wife and I went to Charleston April 30 - May 2 (it was supposed to be to May 3rd, but we'll get to that) for a combined business and leisure trip. First issue? Accessing this hotel. If you are coming from any direction EXCEPT downtown Charleston? Prepare for battle. You are directed off US 17 North onto a small, narrow side street -which then dumps you onto US 17 South/Spring St. If the light just north of you isn't red? You will need to merge with all the traffic and then need to, within roughly 1/4 to 1/2 mile, cross 3 lanes of traffic to continue on Spring St to the hotel, and not end up back across the water in West Ashley. You then arrive at the hotel, where a sign plainly tells you to check in before parking. Why? Because there is very limited parking on site, and you will need a parking pass, because you will be parking in the Publix parking garage next door. So, not only should you check in, but if traveling with someone, drop off your bags and have them stay behind in the lobby, rather than having to bring them from the garage. Checked in, went to dinner, came back at about 9 PM. Get off the elevator and are confronted by a wall of plastic and tape in the hallway. Next to that? What I assume was a laundry chute, with the handle to the door lying on the ground next to it. Get settled into the room. Notice that the door is nowhere near square to the frame, leaving me to wonder if the deadbolt actually works when closed. Paint is peeling in the bathroom. TV has sound, no picture. Tried to call the front desk - the line is busy - and stayed busy through our stay. So, trekked back down to the front desk, reported it, half expecting them to have us move to another room. Nope, desk clerk says she'll have maintenance come and look at it. We waited 2 hours, no maintenance, went to bed. Awoke in the morning, and on leaving the hotel, reported the TV issue again, with the same answer, "We'll let maintenance know when they come in at 9." We were gone the entire day, came back at 4:30 PM, same issue. Reported again, told they'd send maintenance up. We reiterated this was the third time, desk clerk (3rd one we've met) snidely replies "Well, I don't know anything about that. I wasn't here. That's all I can do." We go out to dinner, come back, still isn't working. We settle in to the lobby - because the TV there is working and is showing the Stanley Cup playoffs - and tell the 4th desk clerk. After about an hour of sitting here, I see the maintenance guy come off the elevator, come over to the table we're at to charge up his phone. We ask if he's looked at the TV in our room, at which point we learn just about every TV in the hotel has the same issue, it's a "system issue" and has something to do with the internet/WiFi, because that is not working correctly either and there's no ETA on when it will be fixed. Upon heading back to the room, can confirm the WiFi was down as well, becasue we couldn't even stream on a laptop. Decide in the morning that even though we were supposed to stay one more day, there was no point staying. It was pouring rain, we'd be kind of stuck at the hotel (no air show, no Blue Angels) and while we love each other an enjoy each others company, staring at each other for most of the day would not be much fun. This is the first time we have ever checked out of a hotel and ended a stay early.
• JK

  Jennifer Koslosky

  May 1, 2026
  1.0
  I checked in on Monday 2/2/26, had surgery 2/3, checked out on 2/4/26. When I made my reservation, I had put my stay from 2/2 to 2/6 and was told if I checked out earlier I would be refunded for the extra days. Multiple calls have been made, I've sent emails, and contacted IHG corporate. I keep hearing that the GM will contact me within 24 to 48 hours but have yet to hear from anyone despite multiple calls. This is horrible customer service from both the hotel and IHG corporate. IHG corporate told me that the GM would contact me in 24 to 48 hours since i reported it to botj corporate and the hotel. Guess what? No call from the GM. Now corporate said just to keep calling hotel...which would be great but the phone just rings with no answer. GM doesn't bother to answer emails either. All I am asking for is the refund owed to me. They took the money out of my bank account before I even got to the property, they should be able to refund it just as quickly. They are just ripping people off apparently. Will never stay here or recommend anyone to stay here.

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