Best Western Charleston Inn

Reviews

• CJ

  Christopher Jones

  Oct 5, 2026
  2.0
  If it weren’t for the front desk staff, I would have rated this hotel considerably lower. At the same time, if my experience with the hotel’s ownership had been different, I probably would have rated it considerably higher. I especially want to recognize Andrew at the front desk. He was one of the most professional and genuinely considerate hotel employees I’ve encountered. My interactions with him were relatively brief, but he made a lasting impression. He handled himself professionally, clearly took his responsibilities seriously, and still managed to show some compassion toward a guest. For context, I arrived before normal check-in after being awake the entire previous night for medical testing at the hospital. I was prepared to pay the $25 early check-in fee. There were some complications getting a room ready, and Andrew kindly offered to waive the fee because of the circumstances. Unfortunately, I witnessed what happened afterward. The owner pulled Andrew into the office and reprimanded him for waiving the fee. I ultimately paid the $25 anyway. That left a particularly bad impression on me. Andrew wasn't obligated to help me; he simply saw an exhausted guest dealing with a difficult day and tried to do something kind. Watching an employee get reprimanded over a $25 fee made me feel that management placed greater importance on collecting every possible dollar than on either the guest experience or empowering a good employee to exercise reasonable judgment. Andrew deserves better. If I owned a company, he is exactly the kind of person I would want representing it—and frankly, his talents seem wasted at this establishment. I also chose not to eat the continental breakfast. On my first day, while waiting in the lobby for an Uber, I saw a cockroach roughly three inches long. After that, I wasn't particularly comfortable eating food that was sitting exposed in the breakfast area. Maybe large roaches are simply more common in the South than what I'm accustomed to, but as a hotel guest, it certainly didn't inspire confidence. Overall, the front desk service—particularly Andrew—was the highlight of my stay. My concerns were with the condition of the property and, more importantly, the management philosophy I personally witnessed. A good employee tried to turn a difficult morning into a better experience for a guest. Management managed to turn that positive experience into a negative one.
• BD

  Bryce Davidson

  Oct 2, 2026
  1.0
  My fiancé rented a hotel room for me on the night before Our wedding and when I called at 10:30 at night to ensure that everything was still smooth and I could check in, I talked to the rudest lady ever. I’m not sure her name but she kept making little noises in the middle of my call and talking with her. The hotel lets you reserve a room online and there is no issue with them, and then they randomly tell you they have a “we don’t let people who live within 50 miles stay here”. As a business owner myself that has the be the worst rule I’ve ever heard of. So as I was speaking to her and trying to understand it. She shunned me off and told me she doesn’t care and hung up on me. I don’t leave a ton of reviews unless they’re really good, but this is really bad. Any of my friends who come into town no matter how cheap this hotel is, I’d never recommend. Spend the extra $50 for a hotel that cares
• PP

  Pete

  Sep 25, 2026
  4.0
  Checking in process was great. Jo was so nice and funny. Really appreciated her giving us another room since the air was out in the king bed room. Jo switched our room before our arrival. We ended up getting a double queen room. Room was very clean and really like the vaulted ceiling. The grounds could use a little bit more attention and the hallways had trash around. There’s no entrance to the lobby through the hotel. You have to walk downstairs and up front. Not a bad walk on a cool September morning, though! As we walked into the front lobby and said “Good morning “ to the lady at the counter we just got a blank stare…We really missed Jo! The free breakfast was ehh. No milk for the cereal they put out. (I even asked the attendant. Yogurt machine was out of order but there was some cups of yogurt in a small counter refrigerator. We opted for a few danishes and muffins along with a juice. They did have a waffle maker, a few bagels and breads.
• SP

  sai vara prasad

  Sep 24, 2026
  1.0
  Very bad experience with this Best Western in Charleston. We reached the hotel around 1 AM, and there was literally nobody at the front desk. We kept calling the hotel again and again, around 120 times or even more, and nobody picked up the phone. Since no one was there and nobody was answering our calls, we tried to cancel the reservation. Later they claimed that we never even came to the hotel for check-in. Seriously? We were there. This is honestly one of the worst hotel experiences I’ve had. Very disappointing management and very poor customer service. If you can’t even have someone at the front desk or answer the phone when guests need help, what is the point? Really shameful. Never choosing this hotel again. They dont even deserve one star
• DD

  Dylan

  Sep 6, 2026
  1.0
  BED BUGS AND ROACHES do not stay here found bed bugs and roaches and was told by the desk that it’s not their problem.

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