Crowne Plaza Providence-Warwick (Airport) by IHG

Reviews

• ND

  Nikita D'Monte

  6 days ago
  5.0
  Amazing stay. Clean rooms! 10/10 recommend. Great for a quiet peaceful stay Also the little cafe downstairs is so good. My husband and I went to grab coffee and Deanne Java was the warmest, most hospitable barista. She took extra good care of our orders. She’s so awesome!
• SC

  Steve Cruz

  Aug 30, 2026
  3.0
  Grounds, Facility, and Rooms were all nice and clean. Comfy beds. 3 stars is for the bathtub, which had dark black stains. Extremely Unappealing and Concerning. We were grossed out and reluctant to have to stand and take a shower in it, however checked in very late and were exhausted. When brought it to attention of Manager Bim Chima next morning, she simply offered free breakfast. We should have been comped something off the rate, which she said the establishment does not do, which is a blatant lie for one of the reviews I read above mentioned a guest was refunded a free night for an issue they had. Will not be staying here again on my next trip to Rhode Island.
• DD

  Dave

  Aug 24, 2026
  1.0
  WARNING - AVOID THIS HOTEL !!! WARNING My family and guests stayed at this hotel. Some of the rooms had a variety of pest/insects. We took pictures and showed to the staff. I have filed a complaint with the BBB and also looking to file a complaint with the RI board of health. My rooms thermostat did not work, nor the safe. I asked that our rooms be 100% refunded, and instead got a reduction of $80. Our entire group probably spent well over $10,000 on rooms and meals. I will try to upload my daughter's pictures of the wild insects in rooms. WARNING - AVOID THIS HOTEL !!! WARNING
• SS

  Stephen Skierski

  Aug 24, 2026
  4.0
  The hotel itself is very nice it has nice amenities with the exception of the bed. It's like sleeping on a slab of Rock and they do not have an option for a soft mattress. I had an extremely long day of flying to get here I've gotten 4 hours of sleep and I've woken up twice because of how hard the mattress is. And I am here for four more days!
• PG

  Patricia Gold

  Aug 8, 2026
  1.0
  Check in is 3 pm arrived at 430 . Person at desk couldn’t find a room for us. Reservations were made in June and confirmed. Manager called, he rearranged a few things . 20 minutes later we had a room. We prepaid in June for 2 nights. We brought some of our luggage in , went to go back to the car , elevator button not working . You had to go up in the elevator 1st to go to the lobby or take the stairs . When being assigned a room the manager stated he gave us a room away from the kids that were there for a baseball championship. There were kids running up and down the halls . As I’m getting ready to go out for the evening , there is a knock at my door , a hotel representative is there telling me I was suppose to checkout. Told him we had reservations for 2 nights. He said he would extend our stay . Morning comes . Going for breakfast . Hallway stinks and there is a 1/2 full bottle of vodka in the hallway. Housekeeping ladies also in the hallway. No one picked it up. Go for breakfast . Ordered a Nan bread breakfast sandwich. Waited 15 minutes to be served a breakfast pizza. The ladies in the restaurant were very apologetic and did comp our breakfast. Back to the room to check out we have a bill for over $200 ! We had prepaid. We go to the desk ask for the manager . She won’t be back for20 minutes. The person at the desk was confrontational and not helpful at all. He basically stalled until the manger arrived. Then I find out I was not only charged $200+ but a separate $481 for the 2 original nights. She apologized (of course ) and credits my account but that won’t show for 3 days . Total over $700 they tried to steal from me !!!!!!! Let alone the time and anxiety they caused. Do they not realize there is a school for hospitality in RI !!!!!!!!!

Frequently Asked Questions About Crowne Plaza Providence-Warwick (Airport) by IHG