Holiday Inn Express & Suites Smithfield - Providence by IHG

Reviews

• LT

  Logan Tupper

  5 days ago
  2.0
  There were stains and bugs in my room
• GL

  Gloria Lacko

  Jul 20, 2026
  2.0
  Upon staying for 3 nights ,the room was not cleaned . Found old food on the floor ,the bedding felt very damp even te couch was damp. The bathroom was some what clean but the sink had green build up with black mold . The bathtub would not drain properly taking a shower. Toilet needed plumbing sounded like it was clogged all the time . Coffeemaker would not work properly had to turn it on several times . I didn’t book the hotel my friend did but if I saw the reviews before hand I would have suggested a different hotel . The pool area was so hot we couldn’t use it and it was humid that weekend,just wanted to cool off. Would have been nice to sit outside at night or early mornings if there were patio furniture.
• TC

  Tim coolum

  Jul 14, 2026
  2.0
  Looked like fruit punch stain in several locations in room.
• JP

  Jared Predmore

  Jul 13, 2026
  2.0
  Let me start with that the staff was very helpful and nice. Bathrooms seemed to have mold in the bathroom, the ventilation system in the bathroom didn’t work. A/c in pool area and breakfast area did not work. Ac in room had to be changed. There was a door on the 2nd floor that looked that it had been pried open. Location to highway, food and the college was a plus. For the amount charged of 377 per night I find it beyond overpriced. Just so happened to have stayed at a holiday inn express in another state days before that held up to its name and for a much lower price, that this one seems to have been inflated due to an event at the college.
• DL

  Doug L

  Jun 14, 2026
  1.0
  Beware, this IS a homeless hotel. I stayed here 1/23-1/26. At breakfast at 7am on 1/24 there were only homeless people, very dirty looking, and 2 of them were shaking while eating with their hands out of the hot bar. Staff took my complaint and seemed like this type of activity was normal. There was black mold on the bathroom ceiling of my room. I had to clean the HVAC filters in my room for the heat to work. The hot water stopped working because they don't maintain the building systems, this was on my last night and they had no plan to fix it, just told me it was normal. The manager, Jocelyn, told me I would receive a refund and when I called the next day to ask where my refund was she told me it wasn't happening. Jocelyn, Kathy, and resident Walter (missing teeth and dirty) told me to never return to their hotel. Walter followed me into the parking lot and physically threatened me with the manager Jocelyn and Kathy standing by his side. The hotel claims to not allow pets, however, I saw at least 5 pets on this stay. One of them was completely untrained and almost jumped on me as the owner was loosely holding it. It was NOT a service animal. This hotel is extremely dangerous and if you are traveling from out of state you NEED to pick another hotel for your health and safety.

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