Holiday Inn Express & Suites West Chester by IHG

Reviews

• BB

  BC

  4 days ago
  5.0
  Pool is small and a bit cold. Otherwise great clean hotel. Great breakfast.
• MW

  Michael Wilson

  Sep 28, 2026
  5.0
  Just spent the night at this holiday inn Express.. excellent customer service and convenience location just outside of West Chester..l would recommend this location if your looking for a place to stay if in the area.. variety of breakfast items which were complimentary.. quiet and clean atmosphere..
• DC

  Deastiny Cole

  Aug 30, 2026
  2.0
  Got woken up at 2:45 AM by the loud fire alarm that went off for about 10 mins and just to find out there was nothing wrong and we didnt get any explanation on why it went off when there was no emergency. So didnt sleep well
• KF

  kathleen ferrara

  Aug 12, 2026
  1.0
  WORST HOTEL I HAVE EVER STAYED! Filthy room! Rude staff especially assistant general manager who was prejudiced against my daughter who has severe developmental disabilities! Changed us 126.00 extra cleaning fee because she is incontinent. AWFUL HORRIBLE OWNERSHIP AND MANAGEMENT. DISGUSTING PLACE AND MANAGEMENT. Do not stay here!!!
• AC

  Alexander Cadwell

  Aug 10, 2026
  1.0
  Stay here if you want bugs in your room and management that will ignore you for months after promising a refund. I had the misfortune of spending $300 for a one-night stay at the Holiday Inn Express in West Chester, PA. Upon entering my room, I was greeted by extremely hot and humid conditions. While inconvenient, that alone wasn't enough to ruin the stay. A few minutes later, however, I noticed what appeared to be a squashed roach on the wall. I immediately notified the front desk. A maintenance employee came to the room, scraped the insect off the wall, and then sprayed roach killer throughout the room. That was the extent of the solution. I requested to be moved to another room, as I had no interest in staying in a room with evidence of pests and freshly sprayed insecticide. I was told the hotel was fully booked and no alternative room was available. At that point, I packed my belongings, checked out, and left the property. While driving home, I called the hotel and explained why I was leaving. The front desk employee acknowledged the issue and assured me I would receive a full refund, but stated that only the manager could process it on Monday. That refund never came. Over the next 45 days, I called the hotel at least five times, each time being told the manager would call me back. I also left a direct voicemail for the manager. Not once did I receive a return call or any meaningful follow-up. The only positive aspect of this experience was IHG customer service, which was professional and responsive throughout the process. Unfortunately, the management of this property falls far below the standards I would expect from an IHG-branded hotel. Finding what appears to be a roach in your room is bad enough. Being promised a refund and then ignored for weeks afterward is even worse. Based on my experience, I cannot recommend this hotel.

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