Candlewood Suites Sayre by IHG

Reviews

• NP

  Nicole Purtell

  Sep 11, 2026
  1.0
  Beware of this place! My friend stayed here for a couple of nights just to find out later on her credit card bill that she was charged for someone’s room! She has called and left several messages with the details at the front desk and they say they will be leaving the info for the manager. Manager has not called back to resolve this issue. Very poor customer service. Maybe it’s above place, but you may get charged for someone’s room else’s room with no follow up action to make it right. Your gamble.
• RS

  Ryan Scott

  Aug 19, 2026
  2.0
  Not a great place to stay. We were not given the room we had booked well in advance. The room wasn't exactly clean. The bathroom door didn't close. We ran out of toilet paper and soap on the first night. The hallways kind of smelled musty.
• LC

  Louis Cruz

  Jul 23, 2026
  1.0
  On the evening of July 11, I arrived after already paying for and receiving confirmation of my reservation through Priceline. The front desk receptionist seemed frustrated and came across as rude while telling me they had no rooms available. Rather than argue, I booked and paid for another hotel. It’s now been over a week, and Priceline has been trying to contact the hotel to process my refund, but they keep being told they’re waiting for a supervisor who is never available. Very disappointing customer service from start to finish.
• GD

  Gordon Dusinberre

  Jul 21, 2026
  5.0
  Clean and safe. Staff friendly. Pet friendly also. I would stay again.
• JJ

  Jerry

  Jul 18, 2026
  3.0
  We stayed for a total of 10 days. We wanted the first floor but they gave us the fourth floor and was going to put us on the first when one came available, Nine days later we are still on the fourth floor. HOT WATER We had to wait a minimum of 4 minutes to get hot water. We did have maintainence come look at it but didn't get any results. AC We never knew what noise was going to come from it. sometimes it sounded like a train beginning its trek up a hill. FREEZER fan was loud at times. GARBAGE DISPOSAL had to be changed because it leaked in the cupboard. TV was terrible as far as blurry and faded in and out with the picture brightness. ICE MACHINE. What Ice machine? The machine was OUT OF ORDER the 10 days we were here. For the past five years we stayed here, but this will be our last time staying at Candlewood in Sayre.

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