Best Western Grand Victorian Inn

Reviews

• MC

  Melina Cobos

  6 days ago
  1.0
  We arrived around 9:30 PM after a long drive and walked into a room that was 84°F. The room smelled awful because the AC wasn’t working, and the bathroom had a strong musty smell, like it had been cleaned with a dirty mop. It was extremely uncomfortable, especially with temperatures in the 90s outside. We contacted the front desk twice and were told both times to “wait 20 minutes” because the AC would eventually cool the room down. It never did. The temperature would only drop to 74°F before the unit shut off again. We were traveling with our 10-year-old daughter and a family member who has difficulty tolerating excessive heat, yet we were told there were no other rooms available, even though the hotel’s app showed King rooms with sofa beds still available. By 11:45 PM, we had no choice but to leave in the middle of a heavy rainstorm and find another hotel. Moving all of our luggage that late at night with a child was incredibly stressful. I understand that equipment can fail, but what disappointed us most was the complete lack of concern and the fact that no alternative or assistance was ever offered. Unfortunately, this experience was unacceptable, and I would not stay here again.
• HH

  Hiker

  Jul 2, 2026
  5.0
  Great hotel . Have stayed here several times . Breakfast is good . They have a bar inside the building . Nice big parking lot and restaurants close by.
• KF

  Kayla Freeland

  Jun 30, 2026
  1.0
  I paid 144.10 per room for 2 rooms. When we checked in we received the 2 double bed rooms I reserved. Room 321-A according to the receipt. Did not blow the cold air and trickled down to nothing at times. I let the desk know the girl at the desk checked. And felt it and said it should work and cool the room. It did not. In fact it went out in the night we had to pile into the second room. We could not use 521-A that night only in the morning. But the room was muggy and not cooling right still. 521-A had no body wash or shampoo. And there was a bloodstain I think on a towel that did not bleach out right. The bathrooms did not vent at all. The front desk staff did say the hotel was working on getting a new AC and there are problems. 323-A actually blew cold air but with five people it was not great. This room had no shampoo and conditioner too. We could not get a cot. We were told there were none. And could not get a room swap. But I had to pay for a room we could not sleep in. We were here for a procedure at the hospital. And a good night rest would have been great.
• NK

  Natalia Knapp

  Jun 23, 2026
  1.0
  The air quality inside this room was completely unacceptable. Upon entering, we were hit with a foul, stale odor resembling dirty socks mixed with bleach. The stuffiness was so severe that it triggered a headache and nausea for me, and my husband’s nose actually swelled up. It’s incredibly disappointing given that the property is in the countryside, where the outside air is fresh and crisp. I have no idea how anyone can breathe comfortably in that room. If you value clean air and your health, book somewhere else."
• KA

  Kay Allen

  Jun 15, 2026
  3.0
  Our carpet was worn and dirty and the hallway smelled partly because roomers put damp towels outside their rooms. Definitely needs some maintenance and cleaning attention. We were in a deluxe room. I have never been to a hotel where you have to wait for the workers to come inside from a smoke break. Oh! The breakfast was great!

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