Best Western Grand Victorian Inn

Reviews

• AA

  Alma Al

  Apr 17, 2026
  1.0
  Accueil glaciale par la réceptionniste qui a les cheveux roux et par la réceptionniste du matin, ni de bonjour ni de au revoir
• RD

  Roseann DiFlorio

  Apr 12, 2026
  1.0
  Was here for a bowling tournament and this was a suggested hotel. There was a large group of bowlers staying here. Walked in and not greeted by hello, welcome to BW or even a hi, just NAME? Not even Name PLEASE!!! Very miserable woman (Kristen?)who should not be working with the public! We had to pay $20 to check in two hrs early even though the hotel was empty! I took the stairs to the 4th floor and there were dead bugs on the ground all the way up! Got to the room, refrigerator doesn’t work nor did the phone. Walked down to tell the front desk but they had no maintenance person till the next day. The weekend came and went with no one showing up. Ordered pizza with friends and sat in the lobby since they would not let us sit at the tables in the breakfast area. The other miserable desk worker (Kim) gave us a hard time and told us we had to leave. She said if we didn’t like it we could go to a different hotel. We have stayed at hotels for 40 years doing this tournament, this is by far the WORST HOTEL EVER!!!!! Front desk staff is unprofessional and down right RUDE!
• NP

  Neaa Pierce

  Apr 6, 2026
  5.0
  This is genuinely the only hotel I allow my children to be in, it’s always clean and they are more than happy to accommodate your needs, should you have any. Breakfast is amazing, staff cooks every morning and with a great variety of food to choose from. Staff are VERY friendly, if I ever have any issues usually they fix them - but I usually don’t have issues. I personally have never seen a room or a space in this establishment that was not clean, and spotless. These people really care about their jobs, and it shows. Best hotel ever!
• LS

  Lorraine Shore

  Mar 29, 2026
  1.0
  This hotel is uninhabitable. When you first walk in, your hit with a musty/moldy/BO smell. I gave the hotel the benefit of the doubt and figured it might be from the crowds in the lobby waiting for their room block to become available well after check-in time. (They ended up being dispersed throughout the hotel in spite of booking and arranging this many months in advance.) The hallways smelled terrible. When we got up to our room it reeked of stale cigarettes. There’s no way that room should have been released in the first place. They moved us to another room- no cigarette smell but it still reeked! It smelled so bad I was afraid I might somehow be pregnant again. (Nope!) But my husband confirmed it was awful. While the front desk could cancel our other days reserved we were just out the money that first night. Silly me- I should have spent all day driving up when I initially booked it to check out if it was inhabitable so we had enough advance notice to cancel. That’s on me. The number for the manager just rings endlessly with no opportunity to leave a message. Corporate customer service took almost an hour to explain the situation and overcome the language barrier with the call center- at which point they called the front desk and asked nicely. The answer was obviously still that they didn’t have the authorization to refund that. I booked directly with the hotel- if I had booked through a third party like I usually do, I would have had far more protections and a much easier time. Lesson learned!! I then called my credit card company and they encouraged me to dispute the charge and document the hotel conditions- I’m so glad they did!!! I figured out exactly what was causing the smell. Widespread and unaddressed water damage that created a breeding ground for bacteria and mold! So. Much. Black. Mold. On multiple floors the ceiling panels are nearly falling down from unaddressed water damage, often times with the black mold creeping out through the cracks- I can only imagine what it looks like behind the panels. The lines on the carpet do a fantastic job of hiding the dirt- but on closer inspection, the floors are also filthy. But that’s insignificant compared to the health risks of the black mold. I’m assuming the staff and owner must just be massively noseblind at this point because it is BAD!! By the time we left the hotel (2-3 hours after arriving and trying to sort all this out) my husband and I both had migraines and our toddler couldn’t stop clawing at her eyes and face until we got her some Zyrtec. The front desk staff did the best they could, but their hands were tied. I can imagine how the owner has let it get this bad though. Also, according to other patrons the hot tub was broken and barely above lukewarm. We were able to find other accommodations in the area, and it was exponentially better. Unless mold and bad smells are you thing- I’d avoid this hotel like the plague.
• BJ

  blueberry juice

  Mar 28, 2026
  1.0
  Our experience with this hotel raises serious concerns about the treatment of guests and possible discrimination. We booked two rooms at 8 PM for four adults and three small children for one night. The reservation was non-refundable, and we knowingly accepted this condition because we fully expected a guaranteed check-in and a basic level of service after a long and exhausting trip. Unfortunately, this expectation was not met. Upon arrival, we were asked to pay an additional security deposit that had not been clearly disclosed during the booking process. While we understand that hotels may have their own policies, such financial requirements must be communicated transparently in advance — especially in the case of a non-refundable reservation. Even more concerning was the behavior of the receptionist. She was rude, arrogant, and dismissive. Instead of providing a clear explanation or showing any willingness to assist tired guests traveling with small children, she demonstrated a complete lack of respect and professionalism. Given the circumstances — including our appearance, the fact that we were traveling with children, and the overall tone of communication — we were left with the strong impression that we were treated differently than other guests. We arrived extremely tired, with children who could barely stay awake, expecting to check into a room we had already committed to financially. However, due to the receptionist’s behavior, we felt forced to leave and were unable to use our non-refundable booking. A non-refundable reservation should not mean that guests are denied respectful treatment or clear communication. This situation is unacceptable. We expect management to review this incident seriously and take appropriate action. Thank you for your response. However, I would like to emphasize that this situation was not simply about unmet expectations, but about a very serious issue — we experienced what felt like discriminatory treatment during our stay. We made a non-refundable reservation in good faith, fully expecting a safe and respectful environment. Unfortunately, the way we were treated made us feel uncomfortable and unwelcome, which is not acceptable under any circumstances. A general apology does not fully address the severity of what happened. I hope your team will take this matter seriously, conduct a proper internal review, and ensure that no other guests have to go through a similar experience. At this point, I would appreciate a more concrete response regarding how this issue will be handled, and whether any form of compensation or resolution is being considered.

Frequently Asked Questions About Best Western Grand Victorian Inn