Hotel Indigo Pittsburgh East Liberty by IHG

Reviews

• AL

  Amy Loretto

  3 days ago
  1.0
  We booked our stay in July, only to have our reservation canceled five days before our trip and The most frustrating part? We only found out because we called the hotel to confirm our reservation all because your hotel overbooked. It is hard not to feel that you canceled our reservation to accommodate someone willing to pay more. What makes this situation even more unacceptable is the complete lack of effort to make things right. The only alternative suggested was a hotel in Morgantown, WV, which was nowhere near where we needed to be. There was no reasonable solution, no meaningful assistance, and absolutely no concern for the inconvenience this caused our family. We stay in hotels frequently and have never experienced such poor customer service or such blatant disregard for guests. I understand that unexpected issues can happen, but how a business handles a problem says everything about the value it places on its customers. A reservation booked months in advance should not be canceled at the last minute without a genuine effort to provide comparable accommodations or help resolve the situation. I can assure you that we will never stay at this hotel or give it our business again. I will also be sharing our experience through reviews and social media because other travelers deserve to know what happened to us. You didn't just cancel a reservation. You disrupted a special birthday celebration, wasted our time, and left us with a disappointing experience that could have been handled very differently. The lack of accountability and effort to make things right is what makes this situation so upsetting.
• LG

  Lori Gaspersic

  3 days ago
  1.0
  I was extremely disappointed with my stay at this hotel. My room should never have been rented in the condition it was in. There was no heat or air conditioning, making the room uncomfortable, and there was no television despite the hotel advertising that one was provided. These are basic amenities that guests should be able to expect when booking a room. To make matters worse, I accidentally left a personal item in my room after checking out. When I contacted management, I was told that the item had not been found. Given the circumstances, I am very concerned about what happened to my belongings and how this situation was handled. Overall, this was an unacceptable experience from start to finish. Between the lack of advertised amenities, the condition of the room, and the disappointing response regarding my missing property, I cannot recommend this hotel. Management needs to take greater responsibility for the condition of its rooms and the concerns of its guests. I would not stay here again.
• AT

  Ana Trevino

  Oct 8, 2026
  1.0
  We stayed at Hotel Indigo Pittsburgh East Liberty from September 25–28, 2026, and had an extremely disappointing experience. Upon arrival, we were assigned a room with the door open, the bed unmade, and the TV on. The hotel then moved us to a lower room category than the one we had reserved and paid for, as our original category was unavailable. Even worse, our room was never cleaned or serviced during our entire three-night stay. The safe did not work, surfaces were sticky, and the property showed noticeable cleanliness and maintenance issues. The only positive aspect was Tashana at the front desk, who was genuinely attentive and professional. She acknowledged our concerns and offered compensation. Unfortunately, after our stay, General Manager Aimee Simpson refused any compensation, citing our third-party, non-refundable reservation, without meaningfully addressing the room downgrade or complete lack of housekeeping. A non-refundable reservation should not mean accepting a lower room category or going three nights without basic housekeeping. Very disappointing experience, especially from a hotel operating under the IHG brand. I would not recommend this property based on our stay. -------------- Update following the hotel's public response: Once again, the hotel acknowledges the problems and offers an apology, but no actual resolution or compensation. After reading other guests' reviews, I noticed similar complaints about cleanliness, housekeeping, and maintenance, including reports of inadequate responses or unresolved concerns. A simple “sorry” does not refund the money paid for a higher room category we never received, nor does it make up for three nights without housekeeping or the disappointment of a special anniversary trip. Acknowledging problems and promising improvements means very little when the guests who experienced them are left without a fair resolution. Unfortunately, that has been our experience. An apology without accountability is just another disappointment.
• DO

  Debie O

  Oct 4, 2026
  1.0
  Extremely incompetent staff. While checking in last Sunday, I was asked to provide a card for an incidentals $100 charge on a prepaid booking I made for a 6day stay. Robert charged me full price ( another $1200) instead. He apologized for the mistake and told me on Monday, the next day, a manager would be able to resolve this. Instead, every single day I went to the desk to follow up, no one could actually fix the extra charge and they were adding more charges on my credit card. $488 randomly Tuesday $467 randomly Wednesday. When I checked out Thursday morning and tried to fix all the false charges, the receptionist accidentally charged my card another $167 right in my face, then apologized and said a manager will fix it. I had to come back later in the day to speak to a manager who assured me he fixed all the fraudulent charges they were issuing to my card. He in fact did not remove the charge, just reduce its from 1200 to 600. And then they charged me another 100 THE NEXT DAY after I checked out. I’m going through a nightmare with Chase to remove almost $2000 of fraudulent charges from this hotel. DO NOT STAY HERE!!
• AS

  Austin Smith

  Sep 16, 2026
  1.0
  I do not know what to say about this hotel other than I’d recommend you look elsewhere. I had the displeasure of experiencing two of their rooms during a single night stay. You see, the shower was broken and wasn’t putting out hot water. An incredibly fun thing to discover at midnight, after having disrobed and prepared to shower. A brief glance through recent reviews will show this is not an isolated incident. Nor is what the rest of what I will describe: - tiles / flooring throughout both rooms which were either coming up (I.e. not attached to a subfloor) and / or cracked/damaged - mold and mildew in bathrooms - not thoroughly cleaned - rooms or linens. - thermostats which would not adjust (overall, both rooms were of a reasonable temp, but couldn’t be adjusted to individual preferences) - lobby is incredibly dirty and dingy - staff seemingly shocked that people would have complaints about their stays (cf. recent reviews) - neither iron worked - absolute racket of a valet service (run by a 3rd party @ $32/day which is…absurd for both East Liberty and Pittsburgh as a whole. For context - it costs ~$40/day to valet at the Fountainbleu Las Vegas - arguably one of the nicest large hotels in the country, in a city that is very expensive) - WiFi coverage is spotty. Full coverage in the chair next to your bed, and constant drop outs sitting in bed, 4 feet from said chair. In short, I would not stay here. I did not personally experience or see any bugs, but recent reviews indicate this is common. I honestly have no idea how this hotel has the rating that it does, or how the featured reviews are aggregated. Non-zero chance that some of the 5 star reviews are paid for, and an equally non-zero chance that some of them also don’t represent people who have actually stayed here. None of the Google Maps listing photos are what you will see in your room. 2 stars for service because they didn’t give me too hard a time about moving rooms 2 stars for location because I guess it could be worse?

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