The Study at University City

Reviews

• MR

  Melinda Rizzo

  Oct 8, 2026
  5.0
  While my husband was having surgery and an overnight stay at Penn's Clifton Center for Medical Breakthroughs, I was able to enjoy The Study at University City for the night!! What a marvelous vibe, cool setting, kind helpful staff and (drumroll please) BEST fresh brewed coffee bar to wake up to!! Would definitely stay again, and thanks for taking such great care of me.
• JD

  Julie Daniel

  Sep 27, 2026
  4.0
  Upscale at affordable pricing. Bathroom door does not offer much privacy. Comfortable beds. Good food. Expensive parking. Would be nice if they had a rewards program for frequent guests. The selection of TV channels need an upgrade.
• AB

  april Baker

  Sep 25, 2026
  5.0
  Only 3 blocks from medical centers. Staff was very friendly and helpful. Room was very clean & nice. Room service food was way,way overpriced!
• SX

  sam xiao

  Sep 16, 2026
  1.0
  Apparently the staff here is far too overworked to clean rooms—or apologize I stayed here for two nights starting September 13th for work at UPenn, and I must commend the staff for their extraordinary commitment to avoiding basic hospitality duties. They must be utterly exhausted, because throughout my entire stay, nobody seemed to have the time or energy to clean my room, follow up on requests, or offer even a passing apology. The "warmth" began at breakfast the next morning around 8:00 AM. While other guests were greeted with welcoming smiles, the server greeted me with an icy poker face. Whether this differential treatment was because I happened to be the only Asian man in the dining room at the time is open to interpretation, but the contrast in hospitality was impossible to miss. I made sure not to hang any "Do Not Disturb" sign and went to work. Around 10:30 AM, I briefly returned to my room for two minutes to grab some equipment. The room hadn't been serviced yet. On my way out, wheeling my gear case, I ran into a housekeeper who asked if I was checking out. I explicitly stated: "No, I am not checking out." I worked straight through until nearly 4:00 PM without lunch, exhausted and eager to grab takeout, eat in my room, shower, and rest. When I returned shortly after 4:00 PM, the room was still completely untouched. I went down to the front desk. The agent assured me they would immediately notify housekeeping. Giving them space and time, I altered my plans and went across the street for a meal. An hour and a half later, I returned to the room—still nothing had been touched. No clean towels, unmade bed, zero service. Exhausted, I was forced to go down to the front desk a second time. I had to sit in the lobby with my laptop waiting just to have a usable room. An hour later, I finally went back upstairs. The room was technically "serviced," but clearly slapped together in a rush: water stains all over the bathroom sink, towels haphazardly folded, and bedsheets that were evidently just smoothed over rather than changed. By that point, I was too worn out to argue. I showered and went to sleep. The next morning at checkout? Not a single word acknowledging the delay, and certainly no apology. If you're visiting UPenn for demanding work and expecting a restful, reliable stay, be warned: the staff here is far too busy to deliver standard housekeeping, let alone basic courtesy. Unacceptable service for the price and location.
• SL

  Sage Listen

  Sep 9, 2026
  5.0
  I've eaten at the study and worked for them as well. Their rooms are definitely cozy and the hotel staff is very accommodating. The Co-Op restaurant has one of the best Breakfasts/Brunch menus in the city. Their pancakes are soft and fluffy, the farmhouse omelet is amazing, the monkey bread is a crowd favorite and the steak and eggs dish, is cooked perfectly to the temperature of your choosing accompanied by eggs anystyle you'd prefer, breakfasts potatoes and a freshly tossed salad which adds a cool crisp finish to a well balanced meal.

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