Holiday Inn Express Philadelphia - Penns Landing by IHG

Reviews

• EA

  Emily Audsley

  5 days ago
  2.0
  The first room I was assigned (Room 709) had a bed bug which I discovered around midnight on my first night. At the time, there was only one employee working downstairs. I was moved to a new room, which I appreciated, but the interaction felt dismissive overall. The following day, I let the front desk know about the bed bug in case the issue had not been communicated, but I was told that they “would not know that information” and that it “did not pertain to them,” which I found concerning. While the staff was not outright rude, there was no apology or acknowledgment of the inconvenience, which made the experience feel impersonal and poorly handled. The location of the hotel was convenient, but overall cleanliness and customer service left a lot to be desired. Solid average hotel
• TD

  Turysta z daleka

  May 11, 2026
  4.0
  Bardzo przyzwoity hotel ze świetną obsługą – personel jest niezwykle miły i pomocny, co bardzo umila pobyt. Śniadania są smaczne, świeże i dają dobrą energię na cały dzień zwiedzania. Dużym atutem jest też lokalizacja. Jedynym mankamentem są dość nieszczelne okna, przez co w pokoju wyraźnie słychać hałas z ulicy. Mimo to, ze względu na standard serwisu i dobre jedzenie, to wciąż solidna opcja w Filadelfii. Wskazówka: Jeśli masz ze sobą stopery do uszu, przydały się pewnie idealnie przy tym ruchu ulicznym w Pen's Landing.
• CN

  Christine Nielsen

  May 7, 2026
  3.0
  Pictures are deceiving. They had to have been taken when they first opened. Unless room 610 has been neglected! Anyone who says it's a 4 or 5 stars for cleanliness must have been in a well taken care of area. Decent breakfast, great location, the staff at the front desk were efficient and friendly. However, is it a $300 a night room....plus an extra $40 a night for parking, NO. There were black stains in the bottom of the tub, the shower wall was black in several places, the tub drain didn't work properly and was discusting to touch, the old soap dish was black around it and the bathroom door would only open half way. The air conditioner ran all night but wouldn't cool properly and Was so loud we had the TV on extra loud, and the carpet needs replacing! Noisy outside especially at night. It's loud even on the water side.....the first time I was thankful I can't hear well. And don't look on the side of the refrigerator floor. I took pictures but there is no way to post them. Unless I am missing something. The only reason we stayed in this room was because we were told it was full. Lysol and sanitizing wipes helped. Glad the 3rd night is over and we can move on. Would I return or recommend this hotel, NO.
• JW

  Jameson Williams

  May 6, 2026
  3.0
  Clean room, good service from the folks downstairs. Didn't get to enjoy the breakfast. My major problem with this place is the proximity of the rooms to the street. I was on the second floor next to the 95 and it was easily the loudest hotel experience I've ever had. People rev their cars, blast music and race up and down the road. For some reason the semi trucks BLAST their horns right in front of the hotel. It's almost impossible to fall asleep without some sort of serious earplug. If you do stay here I recommend asking for a room away from the 95 specifically.
• TR

  Trevor Robinson

  Apr 17, 2026
  3.0
  First time staying in Philadelphia, while the location was great, the room/bathroom felt clean and modern, and there was on sight self parking (with a parking fee). I don't think I'd stay here again. While the view from the window was beautiful with the bridge and lake in front. The window does not block any noise from the street. It sounds as if it's open. Definitely suggest to bring ear plugs, you can hear cars drive by, the train going by and even people talking on the street below (and we were on the 5th floor). The TV has just basic cable which is a first in the 2 weeks we've been traveling, this was the most expensive hotel on the trip as well being around $190 for the night. I was hoping for better, and don't believe it's worth that price. Not a bad place if your looking for a clean room and bathroom but not something I would suggest if can avoid it.

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