Holiday Inn Express Philadelphia - Penns Landing by IHG

Reviews

• RR

  R R

  2 days ago
  2.0
  Hotel overall was nice. Staff was friendly. Rooms were pretty good. The only negative about the hotel is the hotel is right beside the interstate. The noise of the vehicles were loud and you hear it all night long. I just wish the windows were sound proof.
• JJ

  Justin

  4 days ago
  1.0
  We were given a flooded room and told no other rooms were available. Maintenance came up and could not fix the leak but offered to "vacuum up some of the water". To make matters worse the front desk staff offered a refund for half the cost of the room because "some of the room was still usable". Are you kidding?! How do you rent out a moldy water logged room and think guests will be paying for it. The front desk staff said this hotel didn't have a manager but we still expected someone there to take responsibility and make this right. If this is how they treat platinum members I can't image how they treat the rest of their guests.
• KK

  kithurjo

  5 days ago
  2.0
  Disappointing Stay – Poor Reception, Room Cleanliness and Significant Highway Noise Stay date: October 10, 2026 We were disappointed with our stay at the Holiday Inn Express Philadelphia – Penn’s Landing. Upon check-in, my wife found the front desk reception rather curt and unwelcoming. Despite being IHG One Rewards Platinum Elite members, there was no acknowledgment of our status, nor were we offered or informed of the applicable welcome amenity options, such as points or a drink/snack. While these may seem like small details, they reflect the level of hospitality and recognition one expects as a loyal IHG Guest. One additional point prospective guests should be aware of is that entry through the hotel’s main entrance requires a room key card. While we appreciate that this may be a security precaution, it creates an awkward situation for first-time arriving guests who have yet to check in and therefore do not possess a key card. In our case, the front desk staff did not appear to notice or respond to our attempts to enter, and we ultimately had to wait for another guest to let us in. This was an especially unwelcoming introduction to the property. While the security arrangement may be justified, it does raise questions about the surrounding environment, and at the very least, the hotel should ensure that arriving guests are promptly acknowledged and assisted rather than left waiting The room itself was also disappointing. The carpet did not appear to have been properly cleaned, which raised concerns about overall housekeeping standards. A word of caution to prospective guests: Rooms facing the highway are particularly noisy. Even during periods of lighter traffic, the road noise remained clearly audible through the windows, making it difficult to relax. I would strongly recommend requesting a room away from the highway if staying at this property. Overall, the combination of an unwelcoming reception, inadequate room cleanliness, and persistent highway noise made this a disappointing experience. Having stayed at other IHG properties, we expected considerably better. I hope management takes this feedback seriously, particularly regarding front desk hospitality, recognition of loyalty members, housekeeping standards, and communicating the potential noise issue to arriving guests.I’d give this a 2-star rating.
• MF

  Martha Fitzpatrick

  Sep 30, 2026
  5.0
  My husband and I had a very enjoyable four-night stay. Our room was excellent and we slept very well on the comfortable beds. We very much enjoyed the complimentary breakfast. We highly recommend a room with a river view. First, the view of the river and the Benjamin Franklin bridge is outstanding. Second, the noise from the nearby highway is MUCH less noticeable on the river side. It is a short - and safe - walk from the hotel to the many attractions in downtown Philadelphia.
• KA

  K. Anthony

  Sep 20, 2026
  3.0
  Great location for walkability of Philly sites (Historical Dist, Chinatown) & access to Camden via FerryLink. Hotel rooms are average with above average staff and breakfast options. Huge decrease in stars for the lack of hot water around 6-730am both mornings of our stay. Water was so cold had to stop shower and try again later. For a hotel, a clean bed and hot shower are my bare minimums. Spoke to other guests staying on the same higher floors who experienced the issue as well. Not cool for close to $400 per night.

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