Holiday Inn Express Pittsburgh E - Waterfront Dr by IHG

Reviews

• NF

  Noah Forand

  Aug 20, 2026
  1.0
  Booked two nights hoping for some much needed peace and rest. Got to lay down for 4 hours before waking up to having been bed bug dinner. Throwing away a whole suitcase and stepping out into the rain at 4am to make arrangements.
• AM

  Antenor Montenegro

  Aug 9, 2026
  3.0
  There’s mold in my hotel room. my pillows had stains in them! Probably would chose other accommodations if I returned to the area.
• BM

  Briana McGowan

  Aug 7, 2026
  2.0
  Booked a room for a candidate who was flying in from Phoenix on Friday 8/7. I booked the hotel on Monday 8/3. Since I didn't have the candidate's personal address (why would I?), I used the company address during the booking process. Today at 4pm I receive an email from the hotel that the reservation is cancelled. One hour prior to the candidate needing to check into the hotel. I called and the front desk said because our business address is within a 20 mile radius of the hotel, it was cancelled. Questions: 1. Why wasn't the reservation blocked in the beginning when I first booked? 2. What kind of policy is that? I have literally booked a hotel 10 minutes away from my home address before for a "staycation" and never had this kind of issue. 3. Why would you cancel in the late afternoon of the day when the guest is supposed to arrive? If this is the policy okay, fine but there is nothing on the website that states this and there is no advanced warning. The front desk staff were very polite and understanding. They were also able to help me rectify the situation and make sure I had a room booked for my candidate. However, I will likely not be booking at this hotel again. Especially since it would probably be cancelled since I live and work so close! Not a great policy and not a good business practice.
• VD

  Veera prabhakar Reddy Doorsala (DVPrabhakarreddy)

  Aug 7, 2026
  1.0
  water not going out and we informed reception no use.
• AW

  Allison Wagner

  Jul 26, 2026
  1.0
  I booked two rooms, one standard and one accessible, one week in advance. When my friend and I arrived at the hotel, around 9:45 pm, we were told “We’re so sorry, we sold the accessible room yesterday, and there are no more accessible rooms available.” Since it was getting late, we decided to try the standard room, and see if it worked. The “non smoking” hallways reeked of cigarettes. My friend was barely able to move around the room, and had a very difficult time getting in and out of the high bed. He wasn’t able to use the shower, because the room didn’t have the roll in shower. The beds were not comfortable, and I was woken up by someone’s dog howling in the hallway at 3:30 am. Terrible experience, don’t bother making special requests, they won’t honor them. Update: The manager called, and made things right with a full refund on the room.