Holiday Inn Express Mt. Pleasant - Scottdale by IHG

Reviews

• MC

  Matthew Cercone

  2 days ago
  1.0
  Impossible to reach anyone at this hotel for a room block. Front desk will give you an email to contact and the email leads to a dead end. Followed up multiple times with no response.
• RM

  Ryan Miller

  Sep 18, 2026
  1.0
  Edit: this review has been updated following additional communication with the establishment. Definitely not a great hotel. IHG should seriously consider revoking their charter. This particular establishment does discredit to the IHG brand name. The first room had a very powerful and pungent odor of marijuana. We could not possibly stay in that room without headaches and nausea. The front desk did move us right away but the next room had its own issues. The bathroom has only 1 of 4 lights operational so it was very dim. That makes basic preparation and makeup application nearly impossible. The microwave didn't work at all. It's plugged in but just doesn't function. The window shade has the pull rope misaligned so that you can't raise it more than halfway. I adjusted it and got it to go 3/4. All issues were reported to the front desk and housekeeping. The breakfast area was dirty when we checked in in the afternoon. I had hoped that was just some random guest and the girl wasn't aware. It was evident the next morning though that cleanliness wasn't the priority as the same mess was still present when they were serving food. The common areas are dirty, cluttered with boxes and such, and generally just not well kept. The elevator had a dirty floor (spilled drinks, food crumbs, etc) that was not cleaned the entire two day stay. The area in front of the elevator was eventually mopped but it was still dirty. Another guest in our party had an infestation of bugs in their room. Overall the general sense is that this place is ran with apathy. Hopefully things improve and future guests have a better experience. Following our stay I did communicate with the staff via email in mentioned how others in our party had similar experiences. The response I received was dismissive and condescending and did not either directly address the problems or provide any substantial feedback on how to make things right. Instead the response I received claimed that I know the rest of our party ever contacted the staff to report any of the problems. This is 100% untrue and an attempt to shed blame for any problems. When I pointed this out in my response response to their dismissive email all I got back were crickets. IHG needs to seriously consider removing this establishment from their branding. As of this update I have not heard back from my response to them 2 days ago. In the event they don't respond or remedy the situation this matter will be elevated to IHG itself.
• JB

  Jamie Bowman

  Aug 25, 2026
  3.0
  Older place that needs repairs. Slow draining sink. No wash cloths. Breakfast attendant was not ready to open at 6am. Dirty stairway that we saw on 2 visits a week apart. We're usually happy with Holiday Inn Express. Do better,
• LJ

  Libby jones

  Aug 15, 2026
  5.0
  Second time staying at this hotel. Loved it so much we came back!
• RM

  Rachel Martin

  Aug 12, 2026
  1.0
  This place is NOT clean. When we saw how unclean the room was we asked for another one giving them the benefit of the doubt. Unfortunately the second room's bathroom was not clean. The toilet literally looked like it hadn't been cleaned in some time. The shower curtain had soap scum. The bed was not made. There were drink stains on the counters and surfaces. The hallway floors were not even clean. We decided to leave and find another place to stay. The gentleman at the desk confirmed that there would be no charges. But, guess what. When I got back from the trip my account had been charged. Now I'm unable to get through to them. It goes straight to an answering service. I've tried multiple times. Nasty place to stay.