Holiday Inn Express Philadelphia NE - Langhorne by IHG

Reviews

• CC

  Christian CreatedIT

  Sep 13, 2026
  1.0
  Not much to say I got in late woke up from a weird sound turned on the light and seen bed bugs I threw all my stuff away i tried to talk with the front desk guy who’s on shift right now and he lied about his name so I went corporate this is unacceptable
• SH

  Shanice Hubbard

  Sep 13, 2026
  1.0
  Mattresses were infested with BED BUGS!!!! Ended up having to leave in the middle of the night. I requested a refund and keep getting a runaround. I will be contacting corporate as filing a complaint.
• CK

  Cashay Kirkland

  Sep 6, 2026
  2.0
  My only complaint was the “manager on duty” and his non-hospitality for guest. He stated his name was Travell (African American male with dreads/locs) but I think he wasn’t being truthful. He was rude every encounter we had to have with him. Should I need to visit PA again and see him on shift, I’ll be canceling my reservation. The sign stated the manager on duty was Druhv but he claimed he wasn’t him, that Druhv was unavailable and, he was the acting manager on site. However, some of the hospitality staff appeared bothered and annoyed when a request was made and not only with my self but I seen it with other families. If Sesame Place is sponsoring this hotel they should reconsider!
• AC

  Atash C

  Sep 6, 2026
  1.0
  We stayed at this hotel for two days, and the experience was extremely disappointing. The breakfast was a complete joke. Serving guests powdered eggs and calling that a proper breakfast is unacceptable. We have stayed at other Holiday Inn locations and have never experienced breakfast this poor. What made matters worse was the way the front desk handled my complaint. I brought up the issue with the powdered eggs and received an unprofessional and dismissive response. If a paying guest raises a legitimate concern, the staff should know how to handle it professionally instead of making the situation worse. This property is nowhere near the standard I expect from Holiday Inn. The breakfast quality was terrible, the customer service was worse, and management seriously needs to take a look at how this location is being operated. Based on our two-day stay, I would give this hotel one star. I would not recommend this location, and I certainly would not stay here again.
• KS

  kelly shensky

  Sep 4, 2026
  1.0
  I’m extremely disappointed with my experience this time around. I’ve stayed here numerous times before, but this visit was completely different. I stayed for three nights. The first night was fine overall, aside from a stain on the sheets, which I was willing to overlook. However, the second night, I found a roach on my bed. I immediately requested to switch rooms, and thankfully, everything seemed fine after that. I had originally booked my stay through the app and later extended my reservation using my HG points for a discounted additional night. However, when I returned from work, my key card suddenly stopped working and would not open my room. I went to the front desk to address the issue, and I was told that I could no longer stay because the name on the reservation didn’t match. I was extremely confused, especially since I had already been staying there and had extended the reservation through the app. I asked if I could at least retrieve my belongings from my room, but I was told I would not be allowed to. I then asked about receiving a refund and was told that I would need to speak with a manager. I called several times over the following week trying to get in contact with the manager and left multiple voicemails with my contact information, but I never received a response. At this point, I still have not received my refund. After being a repeat customer, I’m extremely disappointed with how this situation was handled. Between finding a roach in my room, being locked out of my belongings, and then being unable to get anyone to address my refund, I will never stay here again. This was incredibly frustrating and disappointing.