Candlewood Suites Harrisburg I-81 - Hershey Area by IHG

Reviews

• HJ

  Hannah J

  3 days ago
  1.0
  1 star due to the rooms being dirty, sticky floor and carpets, pillow cases smelled like mold, corners of floor had hair built up on them, bed sheets had stains and holes in them, the fire alarm went off randomly all hours in the middle of the night, the hallways smelled really bad, just overall cleanliness was really bad :(
• WD

  Wayne Davenport

  Jun 29, 2026
  1.0
  I arrived at the hotel around 11 am, my room was not ready, the staff allowed me to keep our luggage behind the desk. He told us 52 rooms just checked out and room service was cleaning them. When I returned that evening a different staff member was on duty and was not near as friendly as the first one I encountered, or what I am used to at IHG hotels. He did not offer me my Diamond Elite welcome options, just chose the points for me, did not thank us for staying or choosing your hotel. When arriving at my room I found it was the exact opposite of my saved IHG preferences, and was across from the elevator.  I went back down to the front desk where the staff member was not willing to assist me or help find a solution.  I asked if we could move rooms tomorrow, he said he had 2 bed rooms checking out tomorrow but could not guarantee me one, I would need to talk to the person on duty tomorrow.  I do not understand why he could not assist and make this work. I asked to speak to the manager, who he said was unavailable, and so is the owner. When setting the room up we found no sheets for the fold out couch, we returned to the front desk and was given a set of king sheets, which is entirely too big for the fold out, but they were out of pillows. The fan between the living room and bedroom, for air circulation, had wires connected by wire nuts and unplugged. Therefore, we had no air circulation into the bedroom. The next day I asked for three sets of towels and washcloths to be told they only had two. Another time I found the downstairs restroom to be without toilet paper. Our last morning I asked for a late check out, to be met with an attitude from the staff member working the front desk. I am very dissatisfied with my stay at this hotel and will not recommend it to anyone.
• LR

  LaForrest Roxbury

  Jun 29, 2026
  1.0
  This is the worst visit I have ever had on June 12, 2026, till June 14. During my check-in, the new person's access and password weren't working, so it took him some time to check me in to my room. I was set up to stay an extra day during my visit and leave on Monday morning, June 15. Which was great because my trip was extended. The front desk recharged my room keys. When I left around 1:30 noon on June 14 to attend my event in Harrisonburg. They told me there was nothing else I needed to do, the extra day will be charged to my IGH rewards and credit card. I have been a member for 12 years. I saw a cleaning lady in the hall. I asked her not to clean my room, I will be back today, and I placed the “do not disturb " sign on my door. She said, "Okay, I will not clean the room." When I returned that evening, the cleaning people had cleaned my room without my permission. They threw away my food and drinks I had in the refrigerator, which cost over $85.00. I had left my cooler with drinks and suitcase with my clothes visible on the hotel floor in the room. So, there is no way you should have thought I left my food and clothes there. The cleaning staff should have called the front desk immediately and asked if this person had checked out. Plus, you ignore the “do not disturb " sign on the door? Isn’t this an invasion of privacy? What really upset me was that they threw away my fresh, untouched, still in the original wrapper from Philly, Cheese Steak sandwiches out of the refrigerator. Which included alcoholic drinks and other food. I stop in Philadelphia every year at my favorite cheesesteak place to get them. I freeze them in the hotel refrigerator and take them home when I check out and at the end of my stay. I am vexed, peeved, irked, and ruffled. A 2 1/2-hour trip to Philadelphia was wasted. As well as a 1 hour await in the Cheesesteak line. When I noticed they threw away my food in the refrigerator. I immediately went to the front desk and asked the front desk agent. Yollanda appeared, and she texted the manager, China Zhou, about what had happened, but it was so late that China Zhou didn’t respond. Yolland and I searched the entire hotel for my cooler, which was also taken from my room, when they so-called cleaned my room and threw my food away. Weird, they didn’t touch my luggage and suitcase in the room. They cleaned the refrigerator with my food and took my cooler with the liquor and drinks. (Hmm, the usual suspects). Yollanda and I found my cooler in the Cleaning Staff’s Day Room. Question: Did the cleaning staff really throw away the food (or did you eat it?) Note: The cleaning staff kept my cooler with the liquor and drinks in their Cleaning Staff Day room. (Hmm, the usual suspects). Why didn’t the cleaning staff contact the front desk and ask what was going on in my room? Or where are you planning to take my cooler and liquor the next day? Or maybe they even planned to come back for my clothes the next day. I had to leave early the next day. I couldn’t wait for the manager to arrive the next morning to discuss my issues. So, I reached out to the manager, China Zhou, by phone when I returned home. China Zhou had the nerve to say it was my fault. How rude and unprofessional. (Really!) Her defense was “Her employees don't speak good English”. They misunderstood me and cleaned the room. It is not the hotel's fault that they threw away my food”. (stole for a better word) It is your fault, and we are not compensating you for your loss. No compassion, not I’ll investigate it, nothing! I told her I was calling corporate headquarters, and she gave me the number. The number just gave me the run around. They said there is NO corporate headquarters; you must deal with China Zhou. China Zhou, here is a food for thought, just because your employees don’t speak good English doesn't mean they don’t know how to steal in Spanish. Please learn to accept full responsibility for your employees’ actions and never blame the customer.
• SM

  shannon mennig

  Jun 14, 2026
  1.0
  This was an absolutely horrible hotel to stay at, we got in about 9:00PM on Friday night. The manager on duty was sitting behind the desk for 5 minutes before getting up and greeting us. So like any person we say thank you and go up to our room, the room we got wasn’t ideal for us but that’s not the issue here. The issues are the fact that when we walked in you could tell the room had not been vacuumed or cleaned properly. We did go down to say something,and of course we had the last room of the night and the manager went up to look but came back down to say he couldn’t find anything. So when my boyfriend showed him is when he “vacuumed” Okay but wait all he did was pick up two items off of the floor it still needed to be vacuumed, I wouldn’t recommend staying here if you don’t want to hear the fire alarm at any random time, during our two night stay it went off at 11pm Friday night, it went off Saturday morning around 9am, and then Sunday morning it went off again at 5am. No real fire. No one calls up to tell you, no one apologizes for the faulty fire alarm. We chose this hotel because online it said it had a hot tub, well that was sealed and has no water in. It was awful. This will be going to higher management, the pictures I have are only two examples of things, that sock and trash were there before we got there. This place should be shut down.
• TM

  Tay Morgan

  Jun 5, 2026
  1.0
  I frequent hotels monthly, and this has been the worst hotel experience I've ever had. I booked a one-bedroom suite at this hotel on May 23 for my Hershey Park trip, scheduled for May 29–31, because all of my favorite hotels were completely booked. On the afternoon of my trip (May 29), I received a brand-new confirmation email showing a completely different room from the one I had originally reserved. I immediately called the hotel and was transferred to three different employees who were absolutely useless. None of them could explain what was going on, so I escalated the issue to a manager. That's when I was informed that the hotel had overbooked the one-bedroom suites, making mine unavailable. Rather than contacting me to discuss the situation, they took it upon themselves to change my reservation to two connecting queen studio rooms and comp the difference in price. Mind you, no one called me. No one emailed me. No one asked about my needs or preferences. They simply changed my reservation and hoped I would accept whatever they decided to give me. I was already frustrated from being bounced around between multiple staff members while preparing for a three-hour drive, and I was honestly about to settle for it just to avoid the headache. However, the entire situation was so ridiculous that I pushed back. Changing a guest's reservation without their knowledge is unacceptable, but doing it on the day of arrival is even worse. To her credit, the manager, China, moved some things around and ultimately got me into the room I originally booked. I appreciate her efforts, but that doesn't change the fact that this situation should have never happened. The excuse of, "I was going to call, but I just didn't get around to it," is absolutely insane. The moment you decide to alter someone's reservation, you should be contacting them immediately. Unfortunately, the problems didn't end there. When I arrived at the hotel, the customer service was horrible. The front desk staff were dismissive and seemed almost incapable of basic conversation. Most responses were one-word answers, and they were neither informative nor knowledgeable. The dark-skinned gentleman with the afro and glasses was the worst of them all. To make matters worse, the room wasn't even properly cleaned. We found a dirty shirt under one of the beds, along with crumbs and dirt. There were stains on the bedroom curtains and on the side of the dresser. Nearly every guest we spoke with during our stay complained about the service and the condition of their rooms, saying they hated it. This was my first time in Pennsylvania and I genuinely hate that I spent it at this hotel. I would not recommend them to a rat living in a sewer.

Frequently Asked Questions About Candlewood Suites Harrisburg I-81 - Hershey Area by IHG