Candlewood Suites Harrisburg I-81 - Hershey Area by IHG

Reviews

• KM

  Kevin Monroe

  3 days ago
  4.0
  The hotel has a great homey feeling. My only complaint was handled immediately. Great customer service even with the complaint.
• CB

  Carole Brown

  5 days ago
  1.0
  Very disappointed with the hotel, room and service. The hotel smelled from the moment you walk in but our room was so unbearable that we had to go purchase Lysol and used the entire can in only the 2 days that we were there. When we told the front desk how bad our room smelled, he handed me a degreaser. I asked what I was supposed to do with it, he said to spray it on the carpet since it was fragranced. I had my 3yo with me, I was not spraying a degreaser on the carpet. Every time we left the room and came back the odor just hit you, something between spoiled fish and urine. In order to get fresh towels, you had to bring them your old towels in order for them to wash them and then wait. Couldn't get in the pool because there was not any pool towels either. Our phone did not work in our room so we had to go down stairs to ask questions. The iron spit out brown water when the steam started. We had to figure out how to operate the 32" TV because the front desk couldn't help and it was only getting 4 channels. Not even sure who has 32" TVs anymore. The air conditioner was filter and made sense why the air quality was so bad. The carpet had not been vacuumed in what seemed to be like a multitude of guests. We were very concerned that there would be bed bugs. There was also no continental breakfast but a pantry for you to buy snacks. There is no ice machine and the one in the refrigerator in the room did not work. There was no weekend or night manager so there was no one there to address concerns before writing this review.
• JR

  James Reid

  Oct 8, 2026
  5.0
  Friendly, helpful staff! Love their willingness to help us with our questions!! Lots of close restaurants and groceries stores! Rooms nice and clean too! Take a day to visit Hershey World!!
• AA

  Amy

  Oct 2, 2026
  1.0
  Absolutely disgusting Very outdated. I can handle it being outdated, but the smell the second I walked in did it for me. The room smells horrible.the bed sheets smell like sweat. Absolutely disgusting. If my son didn’t fall asleep the second we got here I would have been out. It legit smells like feet. I need my husband to DoorDash me fabric softer just so I can lay in the bed. We did 2 nights and told my husband that we absolutely can not spend tomorrow night here. My husband travels for work every week and stays in hotels 4 nights a week. He is diamond elite for IHG. I have stayed at a lot of hotels myself, but this by far is the worst. My husband normally doesn’t want me reviewing hotels but honestly I’m disgusted. I don’t even want to breathe.
• TG

  Tionna Giles

  Sep 25, 2026
  1.0
  I wish I could give a 0 star rating. This was the worst hotel experience I have ever had. First off the manager is extremely rude and money hungry. The rooms look nothing like the photos on the website and are outdated. The manager raised our rate whenever he felt like it. The manager also tried to charge my card that was on file multiple times without my permission or even telling me what I was being charged for. The first time he tried to charge me $26 so I went to the front desk and asked him why he was charging me. He said the system had an error and gave me the wrong rate. He was already giving me a hard time so I just paid the $26. Then the next day he tried to charge me $68 so I went to the front desk again and asked why. He said I was charged the wrong rate so I had a balance leftover. I told him I am not paying anymore balances from their system messing up. I also told him the rates online are cheaper than what he was making me pay. He said my rate has to be $99 plus taxes a night. I agreed to $99 a night because I was going to be checking out soon anyway. The next day he then told me I have to pay $181 a night. When I asked him what happened to the agreed upon $99 a night, he said that’s not possible anymore. I looked up the room on their website and it was $64 that night. Again I was exhausted and tired of going back and forth with him so I paid the $181. The next day he told me if I wanted to stay another night I would have to book for a week and that rate is $980 a week. This was my last straw. I told him I would be checking out because I will not pay that. I then went outside to walk my dog and when I came back to my room, the manager and maintenance were in my room without my knowledge or permission. I asked what they were doing and the manager said he thought I took the smoke alarm off the ceiling. I couldn’t believe this because the smoke alarm went off multiple times during our stay sometimes at 4 or 5am. When the smoke alarm went off the manager did not check on us or turn it off. We had to call the front desk each time and ask them to turn it off. The maintenance man said the alarm needed to be replaced due to being old and worn out. The manager there needs to be fired or given customer service training. He looks extremely mad and irritated anytime he has to get up from his chair to help a guest. He doesn’t thank guests and I never once seen him smile. The room had an old dirty carpet and mold on the vent in the bathroom. The vent in the bedroom didn’t work so there was no ventilation in the bedroom. The water was turned off for almost 8 hours one day with no warning. I called the front desk to ask about the water and the manager answered and it said it would be back on later that day. When I asked why didn’t he let the guests know the water would be off, he hung up on me. There was no screen in the bedroom window so if I opened up window a bunch of flies gnats would come in the room. The dishes in the kitchen were worn down and barely washed. I had to scrub all of them before using them. The gym smells like mildew and urine. When I checked in I was told I was paying $25 a night for my dog then one night the manager said I wasn’t being charged that so I have to pay $150 one time fee for my dog. After we checked out the manager tried to charge my card for another $75 again without my permission or telling me what the charge was for. I did not get my initial security deposit back, even though I left the room clean and even took all the blankets sheets and pillow cases off the bed and put them in separate piles to make it easier for the house keeper. I did the same with the towels and washcloths. If you want a nice stay in a room that looks like the photos on the website then DO NOT STAY HERE!! The manager is going to be the downfall of this hotel. Everyone else who worked at the front desk and house keepers were nice and helpful. The lady who works there and knows how to welcome guests and be nice should be the manager. I will never stay at a Candlewood suites again!

Frequently Asked Questions About Candlewood Suites Harrisburg I-81 - Hershey Area by IHG