Candlewood Suites Harrisburg - Hershey by IHG

Reviews

• RM

  Ryan Mallon

  Jul 3, 2026
  2.0
  I really wanted to give this place a nice review, but it has a lot of things working against it. The Pros: My experiences with the staff were polite, the Wi-Fi had no issues, I legitimately liked the shower head in my room, and the AC held up to a heatwave in PA that saw highs in the high 90's. The Cons: Almost everything else. A lot of my issues with the site seem to be that there was a great infrastructure for this hotel that has now aged and not been kept up with. - There was paint peeling throughout the building. There were also several walls spackled but not painted over afterwards. - We were given several bath towels with questionable stains on them. The front desk did not have any other towels to exchange them with. - The toilet handle was broken, and you needed excessive force to flush the toilet. - Every time I used the elevator it groaned and I was worried that it might have an issue. - The automatic doors headed out the main entrance were broken and would not fully shut. Also, its not directly the hotel's fault, but there is a jail a quarter mile from hotel. There were a few others hotels in the same plaza, and if I needed to stay in the area again, I would check out one of them first.
• WD

  Wayne Davenport

  Jun 29, 2026
  1.0
  I arrived at the hotel around 11 am, my room was not ready, the staff allowed me to keep our luggage behind the desk. He told us 52 rooms just checked out and room service was cleaning them. When I returned that evening a different staff member was on duty and was not near as friendly as the first one I encountered, or what I am used to at IHG hotels. He did not offer me my Diamond Elite welcome options, just chose the points for me, did not thank us for staying or choosing your hotel. When arriving at my room I found it was the exact opposite of my saved IHG preferences, and was across from the elevator.  I went back down to the front desk where the staff member was not willing to assist me or help find a solution.  I asked if we could move rooms tomorrow, he said he had 2 bed rooms checking out tomorrow but could not guarantee me one, I would need to talk to the person on duty tomorrow.  I do not understand why he could not assist and make this work. I asked to speak to the manager, who he said was unavailable, and so is the owner. When setting the room up we found no sheets for the fold out couch, we returned to the front desk and was given a set of king sheets, which is entirely too big for the fold out, but they were out of pillows. The fan between the living room and bedroom, for air circulation, had wires connected by wire nuts and unplugged. Therefore, we had no air circulation into the bedroom. The next day I asked for three sets of towels and washcloths to be told they only had two. Another time I found the downstairs restroom to be without toilet paper. Our last morning I asked for a late check out, to be met with an attitude from the staff member working the front desk. I am very dissatisfied with my stay at this hotel and will not recommend it to anyone.
• KV

  Kat Vancko

  Jun 28, 2026
  2.0
  The front desk woman was friendly. Other than that very much not impressed. The bathroom wasn’t clean (there were hairs in the shower when we got there). The floors throughout were dirty. Autumn had a QR code for a tip for the housekeeping services, but my tip would be to clean before asking for tips first not doing a job properly. You can’t use Apple or Samsung pay for your room tho they have it clearly available. You’re only able to tap for purchases in the mini store. The bed wasn’t bad (tho small - I didn’t book the room), but the other furniture on the room was falling apart. The lobby was also in a pretty bad state. Our friends’ room had no toilet paper or towels. Shocking. Ice in your room fridge is nice & all, but takes a long time to start and is loud, so we had to turn that off to sleep. Very surprising for Candlewood Suites. All others we’ve stayed at have been clean and kept up well.
• JP

  Justin Paul

  Jun 16, 2026
  1.0
  I do not recommend staying at this hotel. I stayed from June 1st until Friday June 12. That morning, I woke up to a visitor in my room (pictured). Due to the fact that I had to work, I was unable to find a different hotel until that evening. Because I checked out after 3pm, the hotel charged me for an additional night! I gave the hotel manager 5 days to contact me to sort it out but heard nothing. Also of note, the pool has been out of service for over a year and is a disgusting green cesspool.
• AC

  aubry cook

  Jun 5, 2026
  1.0
  Stayed here for a work trip and would not stay again. DO NOT STAY HERE!!! The photos of the hotel do not depict the current state of the building. The hotel was poorly maintained which is clearly visible from the exterior, with roaches present and multiple people in our group finding bed bugs in their rooms. The front desk staff was unhelpful and unable to resolve issues without giving guests the runaround. Housekeeping only cleans once a week, there is no breakfast, and the towel exchange process is frustrating. Overall, the property felt neglected and unprofessional with many of the employees living onsite. There are far better options available. I would not recommend staying here.

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