Holiday Inn Harrisburg (Hershey Area) I-81 by IHG

Reviews

• RR

  Ricardo Rodriguez

  May 12, 2026
  3.0
  Hotel is well located and has plenty of parking lot. Big building and close to the freeway. Having said this the hotel is out of date and is under construction which makes it look not desirable to stay there. No free breakfast for non platinum members. I had to move to another hotel. Gym is also under construction and just a few machines for the size of the hotel. Pool is nice with a jacuzzi with a decent size. There is a nice restaurant bar where people dance country music, it is a dancehall type place which I liked it a lot.
• JM

  Julia Mcnaughton

  Apr 13, 2026
  1.0
  This was, without exaggeration, one of the most miserable and unacceptable hotel experiences I’ve ever had. Calling this place a “hotel” honestly feels generous. It was a complete disaster in every possible way. At one point, there was a gas smell—yes, a gas smell—which is not just an inconvenience, it’s a serious safety hazard. No one addressed it in a reassuring or professional way, which made it even worse. Then, unbelievably, there was no water for a period of time. No showers, no sinks, nothing. Basic functionality that any halfway decent hotel should guarantee was just… nonexistent. As if that wasn’t enough, the fire alarm went off, adding even more chaos to an already terrible situation. There was little to no communication, no sense of urgency, and no professionalism from the staff. It felt like no one had any idea what they were doing. The environment was just as bad. Kids were running wild through the halls, screaming and causing constant noise, and staff completely ignored it. It was impossible to relax, sleep, or enjoy anything about the stay. And the staff? Shockingly rude. Instead of helping, they made unnecessary and unprofessional comments that only made everything worse. It genuinely felt like they couldn’t care less about guests or their experience. But the most ridiculous part of all of this is that after dealing with safety concerns, zero water, nonstop noise, and horrible service, they still refused to offer any kind of refund or compensation. That alone shows how little they value their customers. This place is a complete joke.
• DS

  Donna S.

  Mar 26, 2026
  5.0
  Construction going on didn't even disturb us. Customer service was top notch.
• DH

  Derek Hughes

  Mar 15, 2026
  1.0
  There was no water in the room for a day the food sucked the workers there didn’t care about you. Also half of the place is being worked on so it’s like an unfinished hotel. The only person there was so nice is this worker Francesca
• SP

  Sean Patterson

  Mar 4, 2026
  2.0
  This place wasn’t great. Under renovation which is fine but it was messy. Outdated. Dirty feeling. No hot water. Coffee was cold. Business center didn’t work. My first room they gave me the door opened with no key as the door jam was broke. Had to go back to office to get a new room. Won’t stay here again on business.

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