Holiday Inn & Suites Philadelphia W - Drexel Hill by IHG

Reviews

• FE

  Frederick Jones El

  Aug 14, 2026
  4.0
  As a cardholder of the Chase IHG One Rewards Traveler World Elite MasterCard Credit Card & as a Silver Elite Member of IHG....I stayed at this particular property for one night from 04 September 2025 to 05 September 2025 using earned IHG One Rewards Points to book a reward night.....And I can say that the condition of the property itself inside and out is immaculate. The room that I was assigned during this one night stay was spacious and in very good condition as well. I would have given this Drexel Hill Holiday Inn & Suites Property five stars all across the board....But didn't simply because the customer service here at this property SUCKS!!!!!!! When I checked in for my one night, reward night stay, front desk personnel didn't seem or feel very welcoming!!!! Which seems to be a reoccurring theme at some IHG Properties in this area. I had a similar experience at the Crown Plaza Hotel in King of Prussia, Pennsylvania & at the Holiday Inn, also in King of Prussia Pennsylvania....Where the customer service wasn't that great & you are made to feel not welcome!!!! As for the Holiday Inn & Suites Philadelphia Drexel Hill.....I would probably book this propety again because of the condition of the property & not because of the customer service or lack thereof. So that's it, that is my review.
• JJ

  JHK

  Aug 12, 2026
  5.0
  Great hotel. Rooms are spacious and comfortable. The bedding and air conditioning are exceptional and a big shout out to the shower that is clean, roomy, and provides good pressure. I also want to thank Sam at the front desk and Valentina at the restaurant for their exceptional service.
• DC

  Deborah Craven

  Aug 11, 2026
  5.0
  Amazing hotel! Beautiful area. Wonderful staff and very delicious restaurant in the hotel. This place gets 5 stars all the way around. Highly recommend 👌
• DS

  Dana Solida

  Jul 23, 2026
  5.0
  Absolutely beautiful! Gorgeous restaurant, beautiful room - King standard room, I really enjoy the desk and chair and especially the chair, ottoman, side table combo and the firmness of the chair cushions- spent some perfect relax time in that chair, ottoman, side table combo spot after our very long drive, long day. Lovely experience overall, friendly staff. Would definitely recommend and look forward to visiting again! Thank you, all, so much.
• ME

  Miguel Erales

  Jul 7, 2026
  1.0
  DISAPPOINTING. This was the worst experience I have had at any Holiday Inn and far below the standards I expect from IHG. Throughout my stay, the Wi-Fi in my room was unreliable, constantly disconnecting. On July 3, breakfast at 9:30 AM was poorly stocked, with almost no fruit, no yogurt, and little food remaining. Later that morning, the front desk associate was discourteous while assisting with a pool reservation and complained about the system in front of my wife and children. I also attempted to work from the Business Center, but the Wi-Fi did not work there either. When I asked for help, the front desk simply told me they could not assist if I couldn’t connect to the IHG network, showing no empathy or willingness to help. That afternoon, our room had not been cleaned, and the beds were never made. On July 4, breakfast was even worse. The buffet lacked bread, fruit, utensils, and coffee cups. During the 45 minutes we were there, almost nothing was replenished. The breakfast attendant was unfriendly, ignored requests, and only provided utensils for two people although we were a family of four. When I reported these issues to the front desk and asked to speak with a manager, I was told the managers were unavailable and was simply directed back to the breakfast employee, with no apology or ownership actually she said that she was only responsible for front desk not for restaurant… while I replied that anyone is a Holiday Inn employee for me. She does not represent the brand. Have management spent time observing the hotel’s morning operations? These repeated failures point to serious issues with customer service, breakfast operations, housekeeping, and Wi-Fi reliability.

Frequently Asked Questions About Holiday Inn & Suites Philadelphia W - Drexel Hill by IHG