Candlewood Suites Bethlehem South by IHG

Reviews

• VM

  Victor Martin

  4 days ago
  5.0
  Great go to hotel evefytime I'm in that area
• TM

  Tom Meade

  6 days ago
  1.0
  Terrible customer service from the woman at the front desk
• KB

  kristie balogh

  6 days ago
  1.0
  Extremely disappointing experience. I booked this hotel through Booking.com and selected the pay-at-property option. This morning, I received an email from Booking.com stating that the hotel had attempted to charge my card and the payment had failed. I was given the option to update my card or make the payment within 3 hours, so I paid the full amount. When we arrived at the hotel around 7 PM on Friday, October 9, the woman at the front desk was extremely rude and unfriendly. She told me that my reservation had been canceled because they couldn’t collect the payment. I showed her the emails from Booking.com and my bank information confirming the payment, but she told me there was nothing she could do and that they had no rooms available. Not once did she apologize or even try to help us find a solution. She was unfriendly from the moment we walked in, and the complete lack of customer service made an already stressful situation even worse. My family had booked this hotel for my birthday because we were visiting a nearby attraction to celebrate. Instead, we arrived expecting to check into our room and were told we had nowhere to stay, despite having paid in full. To make matters worse, we were given absolutely no apology, no assistance, and no attempt to make things right. I understand that payment issues can happen, but the way this situation was handled was completely unacceptable. I had followed the instructions I received and paid the full amount, yet we were left without a room and treated as though it wasn’t their problem. This was an incredibly disappointing experience, especially for a birthday celebration. The lack of professionalism and basic customer service was shocking. I would not recommend this hotel based on how we were treated.
• FF

  Foodiefran

  Sep 6, 2026
  3.0
  ⭐⭐⭐ 3/5 – Excellent Customer Service, but the Property and Room Do Not Justify $206 a Night I want to start with the biggest positive because I believe in giving credit where credit is due: the customer service at Candlewood Suites Bethlehem South was absolutely top notch. The employees I interacted with were friendly, professional, welcoming, and helpful. I have absolutely no complaints about the way I was treated. In fact, the staff is probably the best thing this hotel has going for it. If I were rating customer service alone, this would easily be a 5-star review. Unfortunately, once you get beyond the customer service, I have a much harder time understanding the price of this hotel. I paid approximately $206 for one night, and at that price point I expected considerably more. I’m not expecting a luxury resort or a five-star hotel, and I understand that Candlewood Suites is primarily an extended-stay brand. However, $206 is still $206. When you’re charging that kind of money for a room, there should be a certain standard of cleanliness, presentation, maintenance, and overall value. The room was not filthy, and I want to make that distinction clear. This wasn’t a situation where I walked in and immediately wanted to leave. However, it also wasn’t what I would consider properly clean for a hotel room costing more than $200 per night. There is a difference between “not dirty enough to complain immediately” and actually feeling like a room has been thoroughly cleaned and maintained. Another disappointment is that there is no complimentary continental breakfast. I understand that Candlewood Suites provides kitchen facilities and is designed differently from a traditional hotel, but again, I’m looking at this strictly from a value perspective. When you’re spending $206 for one night, you start comparing what else that same amount of money can get you. And that’s ultimately my biggest problem with this hotel: value for the money. There are simply too many other hotels where $200+ can get you a cleaner and more updated-feeling room, complimentary breakfast, better amenities, and an overall more polished experience. Even if another hotel costs approximately the same amount, getting breakfast included alone adds some value, especially when traveling with more than one person. I actually like the concept of Candlewood Suites. Having the kitchenette and extended-stay conveniences can be great, especially if you’re staying several days and want to prepare your own food instead of eating out constantly. For someone staying for work or needing temporary housing, I can absolutely understand why that setup would be useful. But those conveniences don’t excuse the basics. A kitchenette doesn’t replace cleanliness, maintenance, or overall value. That’s why I’m settling at 3 stars rather than giving the hotel a truly negative rating. There were enough positives that I don’t think a 1- or 2-star review would be fair. The staff was excellent, the room was usable, and nothing happened that ruined my stay. But there were also enough negatives that I can’t justify giving it 4 or 5 stars. If this room had been significantly cheaper, my review would probably be very different. Expectations naturally change with price. If I were paying a true budget-hotel rate, I could overlook a lot of these things. But once the nightly rate reaches $206, I’m going to judge the property against other hotels available in that price range, and unfortunately, this one doesn’t measure up. The frustrating part is that this could probably be a much better experience with some attention to detail. A deeper cleaning program, better attention to the windows and less obvious areas, some cosmetic improvements to the rooms, and perhaps additional complimentary amenities would go a long way. Again, I want to emphasize that the employees were fantastic. I don’t want the criticism of the property to be interpreted as criticism of the
• AE

  Aleisha Estrada

  Sep 4, 2026
  1.0
  ‼️🚨EMPLOYEES ARE STEALING🚨‼️ House keeping had knocked in my room in the morning asking what time are we going to get out, I told them 10:30pm I will be out. I went to shop real quick and came back around 5:30 just for my room and bag to be missing. I went to retrieve my bag and went through my bag just to find out some of my things are missing out of my bag. THESE PEOPLE WILL STEAL AND GO THROUGH YOUR THINGS BE AWARE🚨

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