Best Western Crater Lake Highway White City/Medford

Reviews

• CC

  Clover Cloudpaw

  Aug 4, 2026
  1.0
  Shoddy service. Snody front desk. Over priced stay. Book else where.
• CS

  Christy Salazar

  Jul 27, 2026
  5.0
  Very pleasant staff.
• MD

  Michael Denham

  Jul 10, 2026
  4.0
  Rooms were very clean and quiet. 4 stars because the breakfast wasn't that good. Eggs were runny but everything else was good.
• BB

  Benzie Bee

  Jul 6, 2026
  5.0
  I was on a business trip last week and ended up having to stay at the Best Western in white city. The pretty red headed lady at the desk was so knowledgeable and accommodating it was unreal. The general manager of the hotel even ended up speaking to me and making sure I was satisfied. The rooms were neat and clean and smelled awesome. Not one complaint. My expectations were exceeded from the time I checked in to when I checked out.
• KB

  Kiara Buck

  Jun 21, 2026
  2.0
  Overall, our stay was okay, but unfortunately there were several issues that made it disappointing. First, I want to recognize Tyler, who was extremely helpful throughout our stay. He worked with us well, made sure our concerns were addressed, and provided great customer service. However, there were many negative experiences as well. The breakfast was very disappointing and not up to the standards we've experienced at other Best Western locations. We are Gold Members and have stayed at many Best Western hotels while traveling for sports events, and this was by far one of the worst breakfasts we've had. When we first arrived, an employee was smoking in the parking lot and immediately began telling us stories about how locals don't stay there because of drug use and how locals come in and do bad thing to there animals as to we are traveling with my dog also mentioned other disturbing behavior in the area. This was very unprofessional and made for an uncomfortable first impression. When we entered our room, we noticed white residue on the bed frame and what appeared to be dried mucus on the wall. Cleanliness clearly needs improvement. Additionally, staff entered our room while we were away without our permission or prior notice. Throughout our stay, we repeatedly saw employees standing in the parking lot on their phones rather than assisting guests. At one point, I even had to go outside and call for help because there was no one available in the lobby, and the only employee I could find was outside smoking. To make matters worse, I was charged twice for my reservation. Instead of being charged approximately $230, I was charged over $530. This created a major inconvenience while traveling. When I spoke with management, I found them unwilling to help resolve the issue, and the interaction felt dismissive and rude. Because of the cleanliness concerns, poor customer service from several staff members, unauthorized room entry, and the billing issues, I will not be staying here again. I also would not recommend this location to others traveling to the sports complex. The only bright spot of our stay was Tyler, whose professionalism and helpfulness stood out.