Holiday Inn Express Portland East - Troutdale by IHG

Reviews

• DE

  Diana Ortiz Espinoza

  5 days ago
  5.0
  Last min stay after a concert. Front desk gal was very polite. Rooms are clean and beds are comfortable.
• RB

  Roger Boswell

  Sep 9, 2026
  4.0
  The lady at the front desk was swamped almost to about an hour to get our rooms i notice during fire season all theses hotels get booked up fast and they only have 1 person work the front desk and everyone has to wait when it is late and everyone is tried out driving to fires like me or the fire fighters neex to have at least 1 more person working at night Thanks
• JP

  Jamon Pettit

  Sep 5, 2026
  1.0
  would have offered a better review but they trespassed me .
• JD

  Josh Dwinal

  Aug 23, 2026
  5.0
  Carlos is the best. Never met the man and he made me feel like family. Would give him the shirt off my back. Needed milk for my two kids made it happen.
• KB

  Kaye Ball

  Aug 11, 2026
  5.0
  Overall I can’t complain about our experience here. We booked it so we could be close to the concert venue at the McMenamins. There’s a bus route that stops right in front of the hotel and makes it super convenient to get to the venue. There were two restaurants in the shared parking lot, including a Mexican restaurant that’s open late night (we ate at both of them). The room was decent and clean, WiFi is free for guests, ice machines down each hall, free coffee and tea 24 hours, a pool that’s open till 11pm (we didn’t use it—I don’t know what condition it is in), and free breakfast that had decent options like omelets, sausage, pancakes, oatmeal/cold cereal, yogurt, juice. The pillows were worth noting how much nicer they are than most budget hotels. Actually normal size pillows with adequate stuffing—I believe one cotton and one down. 5 stars on the bedding effort. The only setback I noted was the really bizarre check-in experience where you’re told “I’m not ready to check you in yet” if you arrive before 3. Instead of just saying there’s no early check in, they leave you very confused and just lingering there wondering when in fact they will be ready, meanwhile groups start to form aimlessly in the lobby. I don’t understand this and I was eager to check in so it left me a bit unnerved. Once we were finally checked in, we had no other problems. Overall for a quick one night experience, I had no issues, but do recommend they change how they respond to early checkins (even 15 min early)

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