Best Western Plus Grand Manor Inn

Reviews

• VV

  V-Babe

  May 11, 2026
  5.0
  Love the hotel. Has a wonderful diverse breakfast. Something for everyone. Clean, friendly staff, and clean rooms.
• MM

  M M

  May 8, 2026
  2.0
  Very poor customer service upon checking in. I’ve stayed at many hotels and I have never been greeted with such unfriendly staff. Very rude. If I was able to cancel my reservation and get a refund I would. But know I know to never stay here again.
• VC

  Valerie Conner

  May 5, 2026
  4.0
  We have selected this location several times mostly because it is easy to get to. We were disappointed that the pool heater was not working yet.
• VL

  Viva LaMota

  Apr 28, 2026
  1.0
  Owner is the cheapest BW owner i have ever encountered. Wifi DOES NOT work. Room was more expensive the BW oregon by UofO campus? And there's no wifi!? Maid's are loud cleaning rooms, like get a doorstop so they aren't slamming the doors. If you leave something there on accident it's gone forever. First room is tried to enter, was a night shift worker laying in the bed. Than looked at me like I'm crazy, the front desk"forgot" his buddy was kicking up his feet on the clean bed i was supposed to have. Switched to me to a whole nother room because of that weird encounter. Front desk was slow and tried not giving me the diamond experience. Night shift btw. Day front desk was very nice but good lord night shift was opposite of what day was. Dave your money and go else where, highly suggest it.
• CC

  Christina C

  Apr 23, 2026
  1.0
  We stayed here this past weekend with our two children and specifically chose this hotel because the website stated the pool would be open as of April 1st. In reality, the pool has not been open at all this season due to ongoing maintenance issues. Traveling with kids, the pool was a major factor in our decision, and the price we paid reflected access to amenities like this. Had we known the pool wasn’t open for the season, we absolutely would have booked somewhere else. I brought this up during our stay and was told to contact management. I followed up with general manager, Jordan, and was told they would not provide any type of compensation, despite the inaccurate information on their website and the impact on our stay. Maintenance issues happen, but failing to provide accurate information and then refusing to make it right is disappointing. The lack of accountability and follow-up made the situation worse. We won’t be returning. AC in room did not blow sufficient cold air. Breakfast staff was great with our kids! Nice variety of food choices.

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