Best Western Portland West Beaverton

Reviews

• IA

  IamNot aCAT

  Aug 28, 2026
  1.0
  Best Western Portland West Beaverton Too long/didn't read.....We wish we could leave zero stars. This is a hotel that management needs serious review by upper management and/ or the owner. We 100% do not recommend. Owned by Mr. Armando Lopez, managed by Nicole Sturn. Best Western Portland West Beaverton does not seem to be an BBB Accredited Business. We accidently left my favorite irreplaceable pillow (given to me from my deceased Dad) and took their pillow home by accident. My pillow is priceless to me personally. It took a full 60 days to finally get it returned, after numerous emails, phone calls, giving my CC# twice, and finally getting Corporate involved. More than a full month in this process they told BW Corporate we had to return their pillow first before they would return ours. This was never indicated to us prior to dealing with this for a month. We immediately returned their pillow as they were holding ours hostage?? We never wanted their $5 pillow. The process to finally get it returned was exhausting, and not one single time in the two full months of attempting it's return did we ever get a phone call or email from this BW hotel. Everything had to go through Corporate to get anything done. This was beyond sad. We will try to keep this reasonably short. We do not expect this hotel to either read this review, care if it is a bad review, and/or care that they finally resolved the issue we had. We did no wrong at all other than making a simple mistake. This has been a very sad and confusing experience. This review is after two full months of trying to resolve our very simple issue. We mulled over not even leaving a review but we wanted it to be a warning to others of what to expect. It was an issue we attempted to get resolved by local management and finally had to go to BW Corporate for resolution. Every email, and phone call made was by us was very professional, polite, and courteous. We were never angry or demanding. We kept documentation of every phone call, email, and response. We have proof and video of everything we did. If anything is indicated we were unprofessional, demanding, or rude, we have proof we were not. We are a couple that travels occasionally. Recently retired, we are now traveling quite often for both. This location is central to three family members and we thought it would be a great place to stay for meeting family now, and in the coming years. We are now visiting multiple times a year in Oregon for fun. We are (or were) Platinum Best Western members. We are in no way demanding, loud, or angry...........ever. We never act like we are entitled to more than what we paid for, you know what we mean? Just please be fair to us and we are always fair to the company...... We stayed one night, June 09, 2026 and checked out June 10th. On our $141 bill (kind of $$ for this $ class hotel) they had our correct name, email, phone number and address except that they had our state as OREGON not our own, so we corrected that on check out. We used their phone number/email on the bill for follow up info trying to get resolution to this simple mistake. Not one time did we get an email, and/or phone call about any of this. 100% Zero communication, zilch, nada, nothing.....just a Black Hole when it comes to communication. Do NOT ever leave anything of value behind at all costs. Avoid this place. You can do much better for the cost. Best Western Corporate was basically useless. We will never use a Best Western as long as we live. EDIT: 08/30/26 quote from Owner "Thank you so much for your feedback! We are truly sorry you had this experience and would hope you guys come back and we'll make sure to take care of you guys!" Sarcasm I assume. You think this was funny? I HIGHLY DOUBT WE WILL EVER STEP FOOT IN YOUR HOTEL AGAIN......NO THANKS. MAY YOU GET WHAT YOU DESERVE 100 FOLD.... for what reason did you put us through 2 months of this H E double L?? You knew 100% this pillow was very special to me. Why? We were nothing but polite and courteous to all involved.
• TS

  Ty Ship

  Aug 24, 2026
  5.0
  One of my favorite hotels I've ever stayed in and I've been in and out of hotels a lot on my travels for work. The bar inside is homie and relaxing for being in the main building for so long, it's got a fun retro vibe. Awsome court yard unlike any other with a decent pool and hot tub. Absolutely most bang for your buck.
• BS

  Brandy Samel

  Aug 23, 2026
  2.0
  Get down to the dining room early if you want the breakfast. By 9 they will not be replenishing anything and you just have to eat what is left. That was a bummer considering everyone talked up the breakfast here via reviews as well as the folks at check in. Night staff was lovely and very accommodating. rooms were clean and beds comfortable. Just bummed about breakfast. would just get a cheaper room and went out for breakfast in the morning if I knew better.
• VG

  Violeta Garcia

  Aug 16, 2026
  5.0
  Stayed here for 2 nights, clean rooms, nice pool and an amazing Fountain view, but the most important thing was the warming greeting. As soon as we got there we met this amazing human being named Michael, he made the trip 100x better and we felt very safe and protected there. Thank you so much Michael for this wonderful and relaxing stay❣️can’t wait to be back.
• MS

  Melissa Sedillo

  Aug 10, 2026
  5.0
  I love this place! I was greeted in a cute and cozy lobby with chocolate chip cookies and coffee by the front desk clerk Michael, who was so warm, kind, and helpful. He made me feel like an honored guest! My room was clean and inviting and there’s a little patio connected to the rooms overlooking the beautiful grounds. The pool and spa area was great, Full breakfast was included, potatoes, sausage, biscuits and gravy, fruit, oatmeal, juices, breads and muffins, the whole shebang. I didn’t use the fitness center but it was nice they have one 😂 Overall, great room, nice people, just a really good time with zero complaints! Thanks for a relaxing bday stay for an incredible value (trust me i looked at soo many places)! ❤️ I will definitely be back!