SureStay Plus by Best Western Enterprise

Reviews

• AM

  Alex Manriquez

  4 days ago
  5.0
  Great view and staff!
• CL

  Candace Lewis

  Aug 27, 2026
  5.0
  The hotel was so clean and quiet! The front desk was so helpful!
• LS

  Levi Spencer

  Aug 2, 2026
  1.0
  I rarely leave negative reviews, but our experience at this SureStay Best Western was so disappointing that I feel others should know what happened. My family and I reserved our room several months in advance because there are very few hotels in the area. We were traveling more than five hours and were looking forward to our stay. When we arrived on June 1, 2026, around 8:00 p.m., after driving for over five hours, we were told that our confirmed reservation had been given to someone else. We understand that mistakes can happen, but what happened afterward was even more disappointing and unreal. Because it was already late in the evening, we tried to find another hotel. Unfortunately, the only other hotel in the area was fully booked, leaving us with literally nowhere to stay. After a five-hour drive, our family was stranded because our reservation had been given away and this place had no other rooms!!! The next day, we returned to speak with the employee and the manager (she was supposed to be back). The guy at the front desk acknowledged he made a huge mistake and told us he would speak with his manager about making things right, possibly through a discount, voucher, or some other form of compensation. He talked to her on phone and he said that his manager said we would not get any comps/etc. Even more frustrating, we were told that because we had not objected when our reservation was given away, we were somehow responsible for the situation. That explanation made no sense to us. We had arrived expecting to check into the room we had reserved months earlier, only to discover it had already been given to someone else. We then contacted Best Western corporate and also tried multiple times to speak directly with the hotel manager. Unfortunately, the manager never spoke with us. We visited the hotel on three separate occasions, and each time we were told the manager was unavailable. We were also not provided with any contact information for the manager of this Hotel. What should have been a relaxing family trip turned into an incredibly stressful experience. The most disappointing part was not the original mistake—it was the complete lack of accountability afterward. Reservations can be lost or errors can occur, but customers should be treated fairly, and reasonable efforts should be made to resolve the situation. Instead, we were left without a room, received no meaningful assistance, no compensation, and ultimately felt that the responsibility for the hotel's mistake was placed on us!!!!! Based on this experience, I cannot recommend staying at this location. I sincerely hope no other family has to go through the nightmare that what we experienced.
• MS

  Malorie Silvesan

  Jul 14, 2026
  1.0
  This place has serious nursing home vibes. Everything from the stale complementary wafer cookies and decaf coffee to the branded scrubs worn by the lobby attendant. Some staff were nice, but most appeared to be from some sort of work release program. The location was inconvenient, the rooms outdated and poorly maintained. 1 star seems quite generous for the price and experience.
• JN

  Jessica Nelson

  Jul 14, 2026
  1.0
  DO NOT STAY HERE!! BED BUGS!!! I checked in a couple weeks ago and went to my room. When I walked in it had a very strong musty smell, and that should have been my first indication it had bed bugs. I took my luggage into the bathroom like I always do and did my bed bug check, but I did it fast because I had to meet a friend for dinner. The mattress had a casing on it, a good indication they had them before or wanted to prevent them. I left and had dinner and came back late. I caught up on some emails and started getting ready for bed. I put my suitcase on a hard surface and started getting ready. I pulled back the covers and could not get over the feeling that I should keep looking. I looked at the sheet and saw little tiny black ink spots all over the sheet. I looked at the creases of the fitted sheet and saw blood stains. This is a high indication of bed bugs!! I luckily had a friend who moved home recently and she let me stay with her. I left the keys in the room and got out of there immediately. I wasn’t in the room that long and everything was on hard surface but I still was grossed out. I went back to the hotel the next morning and spoke to a young lady at the front desk. I told her I didn’t stay here last night and told her why. She asked what room number and I told her. She said the management would need to call me. I said ok so you have my number? She said “oh let me check…….what room number are you again?” Are you kidding me?! I just told you I had bed bugs and you are acting like it is no big deal. Those spread like wildfire! They are nasty! I made sure she wrote my number down. Do you think they called me? NO! Of course they didn’t. This is absolutely unacceptable and I think hotels should have standards to provide a safe and healthy environment. Their lobby is closed at night, thank goodness I had a place to go! I bought all new luggage and backpack not allowing anything to go in my home. Dirty! Not safe! Do not stay!

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