Holiday Inn Express & Suites Tulsa South Bixby by IHG

Reviews

• SK

  Shakira Kimball

  4 days ago
  1.0
  I WOULDN'T RECOMMEND THIS HOTEL TO ANYBODY WITH AIR IN THEIR LUNGS This establishment is trash, as is it's manager. They gave me problems last year and unfortunately I tried giving them another chance this year which ended up being an even worse experience. I travel to visit Tulsa at least once a year. So I typically make my hotel reservations well over 6 months in advance. These jerks canceled my reservation the same day they sent me a confirmation email! I'm at the front desk and the manager tells me they canceled my reservation because according to THEIR policy, they can charge my card AT ANY TIME between the time I booked to the time of my arrival! They told me that they tried to charge my card days before I even arrived in Oklahoma! The charge didn't go through so they canceled my entire reservation! I explained to them my bank sent me a new card a few months ago because the chip on my old card wasn't working. They did not care, then tried to rebook me and not respect my original rates! They wanted to charge me an extra $300 to match the current rates! UNBELIEVABLE! This hotel is very SHADY! The unaccommodating manager's customer service was unempathetic to say the least and appeared to be very money focused, not customer focused. This is not your average hotel. Your card doesn't just hold your room! If you plan on using a different card when you arrive, you'll be sadly dissappointed, because they probably already charged your card! I refuse to ever stay at such a facility ran by a SHYSTER! NEVER have I experienced any problems like this with any hotel EXCEPT THIS ONE. I left and found a better hotel with SIGNIFICANTLY BETTER customer service and with a price less than my original rate! With their type of mentality, I don't see this establishment bearing any fruit long term
• JM

  JC MILLER

  5 days ago
  5.0
  We stay at Bixby hotels at least six times per year while visiting our granddaughters and had grown weary with the service/quality of our usual hotel choice so we tried the HIE. Our decision to switch was amply rewarded as the facility was excellent, the room was clean and well appointed with all the required amenities, and the staff was friendly and proficient. Special call out to Jennifer, HIE Manager, who went out of her way to insure our stay was pleasant and comfortable. We will definitely be staying at the HIE on our future visits to Bixby and would recommend this facility to anyone looking for accommodations in the area. Must also mention the coffee. The coffee makers in the breakfast area are the type that grind the beans specifically for your cup of coffee and then brew it fresh in less than a minute. The coffee is excellent and available 24 hours a day.
• DD

  Dominique Daniels

  6 days ago
  1.0
  My room was canceled while I was on my flight. When I arrived I encountered the rude general manager that said my card declined. I said sir that’s not true. He then says he can book another room for triple the price. I said that’s price gouging. He got upset and told me that since I said that he would not give me a room. I told him that we are here for a church conference and a few people have had same problem with him. I said our cards not all declining and you can only rebook a higher rate maybe it’s a glitch. He got angry and started yelling I asked him his name he said he is the general manager. I repeated what is your name and he said his name was Zan. He needs to be stopped people are here for a conference to give God the glory not to be told they have nowhere to stay unless they pay more this is price gouging at its worse. There is a whole group thread of people that he has done this to. He has to be stopped people are struggling financially and to be ripped off in such a way when you are worried about having somewhere to stay is terrible. I have contacted corporate but I have not heard back yet. In response to what they are saying about corporate policy my card didn’t decline neither did any of the people that came from across the world. What you didn’t address is the rudeness of the general manager and how he shouldn’t treat people poorly because it is a reflection of your company. I have called corporate and I will continue to call because I wasn’t the only one he treated this way he even called the cops on a family that was trying to check in with the same scenario. The GM is out of control and the company seems to allow it .
• AR

  Angel Rivera

  Oct 8, 2026
  1.0
  Longtime Ihg member they will take advantage of a situation and be condescending in doing so plenty other good hotels in town won't be returning to this one. Zayne the general manager was no help, nor does he care.
• GK

  Golf Kriengsak

  Sep 25, 2026
  2.0
  My stay at this property was extremely frustrating due to severe cleanliness and maintenance issues in the bathroom. Cleanliness: Upon initial check-in, I opened the bathroom door to find an unflushed toilet containing yellowed water and left-behind toilet paper. Housekeeping clearly failed to inspect or clean the room before my arrival. Flawed Shower Setup & Property Damage: When I returned later to shower, I realized the showerhead was not mounted to the wall fixture. Instead, it was rigged to a handrail in the middle of the bathtub using a plastic ring. When I turned the water on, it sprayed sideways across the room, completely soaking my toiletries and my cell phone. Inadequate Fixtures & Temperature Control: The shower curtain lacks magnetic weights at the bottom, making it impossible to keep inside the tub to contain the mess. To top it off, adjusting the water temperature was an absolute nightmare—it alternated between scalding, scorching hot and freezing cold with no comfortable, normal temperature in between. The lotion is also turn watery after the second pump and smell a little off The lack of basic maintenance, poor housekeeping, and broken plumbing make this room unacceptable. I strongly advise management to address these issues immediately.

Frequently Asked Questions About Holiday Inn Express & Suites Tulsa South Bixby by IHG