Best Western Plus Woodland Hills Hotel & Suites

Reviews

• FC

  Fany Cherival

  1 day ago
  4.0
  The room was very clean but needs update. The service housekeeping I needed the tub to be clean and she handed me the detergent and the brush to clean the tub that was unacceptable at itself. As for their breakfast it was okay but everyday was the same thing with no variety. Which was a little Annoying for my long stay.
• BM

  Brittane Moore

  Oct 8, 2026
  1.0
  This is the worst experience I have ever had with a hotel. The night we checked in, we asked for a two-bed room for seven nights; the guy behind the counter told us they were sold out of two-bedroom suites, so he gave us a different suite for a good deal and only charged us a $50 deposit, completely unaware that they were a no-pet hotel, as we were not told. After staying a few days, they confronted us about our cat, and we were told to get rid of him; we removed the cat the same day, but it was still an issue because we had brought him in there in the first place. Then they tried to charge us more because the suite we were in required a $100 deposit, not $50, but that was not our fault; that mistake was made on behalf of their staff. When discussing this matter, the manager (I do not know her name), a Middle Eastern lady, was very rude and handled us very poorly, even when we removed the cat and offered to pay the extra $50 for the deposit; the front desk lady, a blonde woman, was also rude and very sarcastic as she laughed at us and made snide remarks. On top of everything, they entered our room with the privacy sign on the door, and my husband’s and my adult toys were touched and moved around, plus we had government papers with numbers and addresses on them sitting on our table that were moved as well. This was outrageously disrespectful. Corporate was contacted over this matter. We also contacted a fire marshal regarding the hotel telling us no more than two people were allowed in a room due to fire hazards, and the fire marshal verified that they were completely wrong. Finally, they asked us to leave the hotel and we did; once we were packed up, I asked when my deposit was going back into my account since the front desk lady said they would refund me for my last night, but they never did; in fact, they are still trying to charge my bank account. I have pictures and proof that our items were touched and moved, along with my bank statements, since the owner likes to claim that reviews are fake. They are very greedy and disgraceful. Highly recommend not staying here!
• JC

  Joshua Conley

  Oct 8, 2026
  1.0
  Do not stay here trust me go to another best western this hotel is outdated not up to date on brand standards, not to mention front desk lady is extremely rude manager is rude we had a cat in the room had not been told the cat wasnt aloud we stayed in many hotels and they all were friendly and welcomed us I've been very shocked with the way they responded we also had a privacy tab hanging on our door and they have went in and out of our room 3 times we also had our personal stuff moved and including our government documents gone through we haven't felt like the room was private by any means on day 3 we also paid for a whole week i went to corporate over the matter and they decided to shorten our stay here by one day long story short go stay at another I promise you will feel welcomed the eggs are disgusting only thing good is the sausage and yogurt thats it they serve regular bread no bagels coffee machine is out of order and has been since we have arrive last Friday please dont waste your time here I promise the pool and spa and those two food items are the best amenities not to mention disrespectful staff and they also go into your room when you have the privacy tab on the door it is also privately ran so they choose there own rules hope this helps all of yall curious about this hotel.
• AS

  Abel Santos

  Oct 2, 2026
  1.0
  "Never" register your card to cover the $50 security deposit; the very next day, they charged $150 plus $200—totaling $350—on top of the reservation fee I had already paid online. They claimed I had flooded the room, even though I had only gone back to retrieve a soda bottle I’d left in the fridge, and there wasn't a single open tap. I asked for proof and photos, but they provided nothing. They simply used it as a pretext to charge money to my account.
• LA

  LaToya Abbott

  Sep 25, 2026
  1.0
  ABSOLUTELY HORRIBLE ALL THE WAY AROUND FROM THE FRONT DESK TO THE ROOMS. THE LADY THERE TODAY RIGHT NOW AT 139PM SEPTEMBER 25TH AT THE FRONT DESK HORRIBLE! SHE NEEDS TO LEARN CUSTOMER SERVICE. I SEE WHY THEY ARE A STAR HOTEL. ITS FUNNY HOW SHE CAN COME IN THE REVIEW AND RESPOND BUT COULDNT ANSWER ANY OF MY QUESTIONS. LOL🤣 YOU ABSOLUTELY RIGHT I DIDN'T STAY AND GLAD I DIDN'T AND ALREADY HAVE A GREAT HOTEL AND SECURED A FAR MORE BETTER HOTEL WITHOUT ANY PROBLEMS SO INVALID CREDIT CARD YEAH RIGHT. EVEN LOOKING AT ALL THE OTHER REVIEWS IN THE LAST PAST MONTH OR TWO HAVE BEEN BAD ALL HORRIBLE FRONT DESK WHICH IS PROBABLY THE SAME LADY, THE BREAKFAST HORRIBLE, ROOMS HORRIBLE, NOTHING GOOD TO SAY ABOUT THIS HOTEL. LADY GO BOOK SOME ROOMS OR CLEAN SOME ROOMS OR BETTER YET GOOGLE HOW TO HAVE BETTER CUSTOMER SERVICE SKILLS THEN APPLY THEM.

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