Best Western Airport

Reviews

• SF

  Shanita Ferran

  Oct 6, 2026
  1.0
  As a manager at a hotel you should investigate before you jumping on here talking bout someone is lying if someone tells you a room number and you still talk mess and tell someone people like u that is racist and your employer ask on a Monday who stays there and you tell them and they say they will updated and they see them the next day you should already know so for the cook to ask me my where bouts and not my room number is something else I never not one time once told them UPDATE: This is definitely NOT a fake review and it was definitely written by a person that has recently stayed in said establishment. The original review was written by my sister because we both recently stayed at this property with our children and experienced MULTIPLE problems with the staff of the hotel which includes Dennis And Susanne whom from what I have seen from other reviews as well as my own experience that they have poor customer service, they don't know how to treat OR talk to people and the property itself is surrounded by homeless people and addicts and that's exactly how they treat the people who come their establishment ESPECIALLY people of color, so yes, they are racist and they make rude and racist comments toward their paying guests. With all that being said, let me tell you about my sister and I shared experience at this property........ I purchased a room recently for a few nights for myself, my sister, and OUR children because we are experiencing personal problems that I prefer not to share. I booked the room on a site, paid my deposit and checked in, the reservation was for a few nights. I was placed in room 235, I have never EVER put my children on a reservation for a hotel or Airbnb booking so I didnt do it this time either, during my original stay.we slept, showered, ate breakfast, walked to the convenience store with my children, nothing eventful. I checked out and received my deposit with no issues. The day that I checked out was the same day that my sister booked and reserved a room at the property, upon checking in she and I even joked about how they had given us the exact same room again, room 235. When my sister booked her reservation using a separate booking site, she also did not put our children, BOTH reservations were identical. Reserved for 2 adults, the only difference was I booked my room for 3 nightsand she booked for 4. The major differences we experienced during our stays is ABSOLUTELY DISGUSTING AND ATROCIOUS! Firstly, it was an issue about the number of children that we have. When asked about our children being on the reservation the staff originally informed my sister that they would add the children to the reservation, this particular incident happened during breakfast, then my sister was locked out of the room TWICE during the stay that was already paid for. The first time she went to the front and asked why. Susanne at the front desk said it was the policy because we didnt put the children on the reservation, my sister asked to see the policy and Susanne began to be rude. She stated that she "didn't have time for this" before she stated "it's always something with you people". My sister asked Susanne what the means to which she replied, "I said what I said so take it how you want to" WHAT AN ABSOLUTELY DISGUSTING AND APPARENT SHOW OF RACISM AND IGNORANCE and that's your front desk staff talking to people disgustingly and disrespectfully and it isnt untrue or a fake review if multiple people are saying the same things or having the same experience. My sister contacted corporate to have the issue resolved by a person of higher authority and the hotel canceled her reservation early with no refund or explanation, when she returned to the hotel to speak to a manager that is never there, they told us they canceled the reservation and had banned us from the property for no reason, we only stayed 2 nights of a 4 night reservation and should have been fully recompense for the racism and the inconvenience and the loss of money that was paid to stay in a glorified trap house.
• JL

  Joe lewis

  Oct 5, 2026
  2.0
  Room itself was clean and fine but started getting bit by bedbugs after the 2nd night and more every night after during my stay even to the point the got into my luggage and followed me home
• DC

  david cordova

  Sep 21, 2026
  5.0
  Great hotel great service if it wasn't 111 when I was there would of been even better location kinda sucks cause your way by the airport and there is nothing that close that's cool to see
• QB

  Quayland L Bruner

  Sep 15, 2026
  2.0
  I'm sorry to say that best western airport gets a thumbs down 👎🏽 the reason why is when I went to try to rebook my room.They put me through so many different obstacles.By the time I was able to rerent the room , I had already booked another room at another hotel. So I recommend that if you need a place to stay , if you're not in a dire , need to rush , make this your last choice
• NC

  Nicole C

  Sep 11, 2026
  4.0
  Nice rooms. Comfortable. Ok breakfast

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