Holiday Inn Express & Suites Oklahoma City NW-Quail Springs by IHG

Reviews

• RT

  Rebecca Tahmahkera

  3 days ago
  5.0
  it doesn't have a pool
• GM

  Gaby Martinez

  Sep 24, 2026
  1.0
  DON’T STAY HERE, HORRIBLE EXPERIENCE — 9/19/26 This was our first trip to Oklahoma, and unfortunately our experience at this Holiday Inn was extremely disappointing. My husband and I booked and paid for a King Suite with 1 sofa bed because we were traveling with our 15-year-old son. Our printed reservation clearly showed the suite. When we arrived around 8:40–8:50 PM, we were given a regular King room with no sofa bed. We showed Dakota at the front desk our reservation, and she acknowledged there was an issue. We were told it may have been double-booked, and the only solution offered was extra sheets and blankets to make a bed on the floor. We declined because that was not the room we paid for. We spent more time trying to resolve the issue in the lobby than we did in the room and ultimately left. We specifically asked Dakota to cancel the reservation and document what happened. She said she would, but we were not given any cancellation receipt or proof. The next day, we spoke with General Manager Sandra. Corporate later confirmed that our original reservation was for a King Suite with a sofa bed and that a manager changed the reservation around 2:51 PM Saturday, hours before we arrived, without notifying us. Instead of simply acknowledging the mistake and processing the refund, Sandra argued that we had stayed for approximately two hours. That does not match our experience. We asked her to review the cameras to verify when we arrived and left. She also focused on a used towel in the room, even though we only briefly entered the room believing it was our reserved room. Sandra initially said she would call me back after looking into everything. As we were leaving, she told me, “I’m not going to call you.” I found that extremely unprofessional from a General Manager. It has now been beyond the stated 24–48 hours, and we still have no callback or refund. The hotel changed our reservation, did not provide the room we paid for, and then made us fight to get our money back. We did not cause this problem. We simply expected the room we reserved and paid for. This hotel and their staff/management have no respect for their customers no empathy. They can’t take accountability of their mistakes instead fight you for a few bucks.
• EF

  Eli Feye

  Sep 21, 2026
  2.0
  Housekeeping knocked on my door at about 8:57 AM this morning and then opened the door with a room key while I was still in the room and asleep. They woke me up saying “hello.” I had not checked out yet and had not given permission to enter. I cannot stress enough how much I do not want that to happen.
• BN

  Belinda Nelson

  Sep 21, 2026
  5.0
  The stay there was great! Clean, comfortable, slept good, good breakfast selections and coffee! Thank you!
• MS

  Mark Solomon

  Aug 30, 2026
  1.0
  Loved the location for my purposes, but I would strongly recommend that you avoid this hotel. Our room #217 smells musty, the mattress is somewhat lumpy, the room LED lighting is harsh and garish, the carpeting is a bit "sticky" and grimey, the A/C unit inside the wall rattled loudly while it went off and on, and worst of all, the room apears to have visible, fuzzy black mold on the ceiling. Check out the pics I took on 8/29/2026. I see other reviews noted mold as well. I reported this hotel to the Oklahoma County Health Department so they can investigate. As if that wasn't bad enough, the entire exterior of the hotel is awash on all sides from the ground to the roof with the supernova lights in the parking lot which heavily intrude through every room's windows. Whoever thought that would be a good idea should be fired. Just hood the lights so they illuminate only the parking lot for security reasons. It goes without saying that I will not be back.