Holiday Inn Express & Suites Oklahoma City Airport by IHG

Reviews

• EB

  ekin bui

  Sep 29, 2026
  1.0
  Manager is the worst I’ve experienced. Unacceptable behavior.
• JS

  Jesse Sanchez

  Sep 29, 2026
  4.0
  I'll give a solid 4 stars. The persons at the front desk yesterday evening and this morning were friendly and helpful. Parking was a breeze and the room is cozy. Only reason I didn't give a full 5 stars is the TV showing its age. The color being out of wack. But other than that everything else the hotel has is comfy in my opinion
• LW

  Lisa Wilson

  Sep 17, 2026
  5.0
  Great quality,beds very comfy,clean rooms
• FG

  Faith Glover

  Sep 13, 2026
  3.0
  Rooms are nice, free breakfast is good and location isnt surrounded by too many homeless people like other areas. Almost always full booked so dont expect to check-in too early. My only complaint was that the girl at the front desk was rude and has a major attitude problem. Definitely not giving my business to rude folks like that.
• AN

  Allen Ng

  Aug 2, 2026
  1.0
  Stayed here last week for a business trip, and it is definitely a no-frills, uninviting property. While acceptable for a quick work trip, I won't be returning. The most absurd policy goes to their drinking water. The hotel provides zero complimentary water in the rooms, meaning you have to trek down to the front desk just to get a bottle. You get one free bottle at check-in, and then they charge $2 a bottle for the rest of your stay. Charging guests for a basic human necessity is ridiculous. The front desk staff matched the unwelcoming vibe of the place. They weren't overtly rude, but it was painfully obvious they did not want to be there and certainly did not understand customer service. When my team and I had basic questions about the conference room (another fiasco), the staff member had zero clue and offered nothing beyond telling us to talk to the general manager, which ultimately forced me to demand to speak with the GM directly because she was completely unhelpful. Housekeeping was at least a bright spot regarding daily room cleanings, but they dropped the ball on the coffee setup. For a few days straight, they left three decaf Keurig cups, whether that was due to running out of regular coffee, carelessness, or something else entirely. The building's infrastructure leaves a lot to be desired. There are two elevators, but only one was working, and it was very slow with a funny musky smell that was present during my last stay here as well. Predictably, that lone elevator broke down during one of the days, forcing all guests to use the stairs until it was fixed the next day. On top of that, the shower water pressure was a joke, and the room AC struggled constantly against the over 100 degree outside temperatures, swinging between being either way too cold or far too warm. Given the complete lack of proper customer service and staff, I won't be coming back here.

Frequently Asked Questions About Holiday Inn Express & Suites Oklahoma City Airport by IHG