Candlewood Suites Oklahoma City - Bricktown by IHG

Reviews

• AB

  Alexander Bratten

  Aug 25, 2026
  5.0
  Hotel has nice rooms, great location with access to downtown, and the free shuttle was an amazing perk. The driver Erik always picked me up quickly and took me right where I needed to go with great customer service. Thanks Erik!
• TT

  Travel_Is_Life

  Aug 15, 2026
  1.0
  Worst experience ever. An associate told me there was a room available, so they proceeded to run my card and make a reservation. Then, after charging my card, they told me there were actually no rooms available. I explained that I would be staying at another hotel, yet they did not cancel the reservation until I specifically told them to. I have stayed at this hotel before and had a good experience, so I’m not sure what has changed. Interestingly, this was the same associate who checked me out during my previous stay. I have worked in hotels before, and this is not standard protocol. Staff should be able to verify availability before running a guest’s card and confirming a reservation. This entire situation was extremely frustrating and unprofessional. I will not be returning.
• CC

  C

  Aug 3, 2026
  5.0
  I had an absolutely wonderful stay here! The accommodations were clean, comfortable, and exactly what I needed, but what really made this trip stand out was the exceptional customer service. have to give a huge shoutout to the manager, Cheyanne. She went above and beyond to assist me and made sure every part of my stay was perfect. It is rare to find management so genuinely invested in guest satisfaction. Highly recommend staying here, and I will definitely be back! Everyone else was friendly from front desk to housekeeper.
• AI

  Ashley Isaac

  Jul 31, 2026
  5.0
  Erik was absolutely amazing during my stay! Even at just 19 years old, he was professional, knowledgeable, and incredibly helpful. He took the time to answer all of my questions, explained everything clearly, and made sure I had everything I needed. His positive attitude and willingness to help really stood out and made my experience so much better. It’s rare to find someone so informative and genuinely caring. Thank you, Erik, for the outstanding customer service—you have a bright future ahead of you!
• DV

  Dan Storch (Vacmandan)

  Jul 29, 2026
  1.0
  So we kept having issues. Had to move to 2 other rooms due to key card issues. Several times this hapoend on first and second rooms. Still having issues 1st room had ants and third room roaches. This place has been a nightmare. Do not stay here. I bed even had pubic hairs in the the sheets. So do they not change bedding every time. Maintenance man went home and did not answer his phone every time he called, this was reason for the move to 3rd room. I asked for manage or owner to be called, they refused and had me give my phone # and room # so Manager can call me in the morning. Have not yet recieved a call. Keep in mind, if you want a roach free, ant free and clean beds. This is not the place to stay. To top it off, I blew my knee out and sprained my ankle from all the moving around.