The staff are friendly but surrounding area and parking lot are unkempt, the room is clean and spacious but the bathroom is in need of repairs (sink doesn't drain well, bathtub is gross and old, walls need painting). The hotel store is not stocked well, with lots of empty shelves. The pool, spa and sauna were disgusting and there were no towels available in the pool area. The pool was cloudy, full of hair and soap scum. This hotel needs better upkeep for the price. Also, when we arrived, the elevator was out of service and being repaired. Another important note, our room telephone didn't work, I had to call reception using my cellphone.