Holiday Inn Express & Suites Cleveland West - Westlake by IHG

Reviews

• HZ

  Hazem Zowidi

  Jun 14, 2026
  5.0
  Great staff, especially that nice gentleman. I think he's the manager over there. I like their hospitality and their wonderful service. They are so friendly and so courteous. I strongly recommend this hotel will definitely come back if I'm in town
• KL

  Kate Luebke

  Jun 9, 2026
  5.0
  I had a late night issue and called the front desk. I explained my personal problem and was treated with the upmost respect and no judgement. That type of customer service means everything.
• LS

  Lisa Starr

  Jun 2, 2026
  4.0
  Room is comfortable, they have a fitness center and pool. Otherwise pretty bare bones. Working the TV remote is impenetrable
• NN

  Nsiaga

  May 18, 2026
  5.0
  Overall had a really great experience here. Our room was clean and spacious. The location makes it an ideal place to drive. Lastly I was super impressed with the staff. All were pleasant and very helpful and went above and beyond to assist. The front desk staff including Robert were very accommodating and welcoming. Nice Breakfast as well.
• NF

  Nik Fennell

  May 16, 2026
  3.0
  All staff were professional and friendly. Rooms were okay, our clock kept making noise sporadically throughout the night, feels like no soundproofing between rooms at all, can hear other rooms toilets flushing. The bed was okay, pillows were flat. AC unit is pretty loud. The included breakfast was pretty good though, fresh make your own pancakes, eggs, two different sausages, cinnamon rolls, cereal and few other options. Pool was good as well but hot tub was broken.