Holiday Inn Express & Suites Sunbury-Columbus Area by IHG

Reviews

• CC

  Cynthia

  Oct 6, 2026
  1.0
  I almost didn’t leave a review, but I saw this happened to someone else so I felt it was necessary after all. I booked my hotel room in July for an Oct. stay. The option to book online said nothing about a deposit and it said I could pay at the property. Two days before my stay, I received an email stating my hotel reservation had been canceled. I called not even 1 minute after reading the email and spoke to a gentleman who said our deposit had not been received and now the rooms are sold out. I asked if there were any other rooms and he said he could rebook me to a two queen room. He never told me there was a price difference, so I assumed there wasn’t one. I asked “can I pay for this upfront or add a deposit?” And he said I’m good to go and can pay when I arrive. The very next day, I received a second cancelation email. I called immediately. The general manager apparently answered the phone and as soon as I said my name, she cut me off from explaining the situation and began talking for 2 minutes about deposits and how the person I spoke to yesterday was new and didn’t know how it works etc. I had to remind her how unprofessional it is to cut someone off when they’re talking. She did apologize, but said, “there’s nothing I can do.” I asked, “are there no other rooms available?” Then she said there is a King suite available, but not at the same price. I said, “Maybe you can start there before you tell someone there’s nothing you can do.” I ultimately decided not to book here and it was a blessing because I noticed the gentleman from the day before ended up booking me for a room that was over $300 MORE than my original booking. I never received a notification from my credit card company that my card had been declined, which I typically receive when it does. I’m seeing a trend with the reviews and I am suspecting that they are purposely overbooking their rooms and THEN debiting people’s credit cards for their stay or saying that they did but never actually did. The deposit language was not in the terms and conditions when I booked my room and it was not in my confirmation email. I even tried booking a room before writing this review and it says, “No deposit required” which is what it said on the day I booked my stay. Something super shady is happening at this hotel location. If you stayed through this entire review and need an alternative hotel, the Hampton Inn is two doors down and their staff was AMAZING! They provide free breakfast, their rooms are spacious and very clean, and their beds were so comfortable I wanted to buy the same one! Edit: I am editing this review based on the gaslighting response from the general manager. The room did not have a deposit required and I have a screenshot to prove that. If this happens to anyone else, I encourage you to do what I did and file a complaint with the Ohio Attorney General’s Office. Hotels are upheld by law to the language in their booking policies AND advertisements. I would also like to note that their response is that a deposit is required 7 days in advance, but if this were true why was the booking canceled 2 days prior to my stay and not the week prior? I suspect that they are manually authorizing cards at their own discretion, rather than an official hotel policy, which requires disclosure to the consumer by law.
• JC

  Janet C.

  Sep 27, 2026
  5.0
  Best experience. Was very clean, comfortable, felt safe here. Rooms nicely accommodated (even for those with physical limitations). Was SO impressed with the friendliness/hospitality shown by employees (housekeeping) taking time to speak as we were leaving. Makes for a place I would definitely stay at. Management: be proud of your staff!
• ET

  Eugene Tedeschi

  Sep 10, 2026
  4.0
  I came in expecting good service and somehow walked out feeling like I’d discovered a little secret worth telling everyone about. Friendly, smooth, and genuinely impressive.
• GP

  Greg Pluta

  Sep 8, 2026
  5.0
  This hotel is a breathe of fresh air for someone who has stayed at a few disappointing hotels in a row over the last couple years. There isn't a single bad thing I can say about the experience I had here. Above all, like every good place, it's the people that made it so special. The front desk agent Becky helped us out so much with an early check in, and was such a kind person. The house cleaning staff were all so kind, always saying good morning and how are you. The cafe staff made the most amazing breakfast every day, and I got to enjoy the swimming pool each day as well.
• BH

  Bruce Havens

  Aug 23, 2026
  1.0
  The last night of our stay we pulled into the parking lot to find that they had sealed 3 quarters of the parking lot and did not have enough parking for the guests and when I asked the front door desk person where we supposed to park he said it wasn’t his problem. We have stayed at this property multiple times but now I will never stay here again and I will not recommend it to anyone.

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