Best Western Plus Franciscan Square Inn and Suites Steubenville

Reviews

• NF

  Nicole Freeman

  Aug 18, 2026
  3.0
  Honestly I really didn’t want to do this. Butttt my husband was profiled standing outside on the phone he’s been staying at this hotel on multiple occasions and 3-5 nights at a night. He goes there for work. To aggressively come out and tell him “if you don’t have a room I’m gonna have to ask you to leave “ which as a paying customer you could have said excuse me sir do you currently have a room here. And he would have replied yes. I will be booking him a new hotel next time. And not to mention there’s nothing in the area so he was standing outside for the fun of it I’m guessing was the assumption.
• BJ

  Bob Barko Jr.

  Aug 17, 2026
  5.0
  We were in Steubenville overnight for business. This hotel definitely gets high marks for a spacious, clean and modern room with accessible features including a tub. The room featured a fridge microwave, and a k-cup coffee maker (many bonus points!!!). This particular hotel location also offers a military/veterans discount which we greatly appreciate. I would highly recommend and we will be back for our next stay in the Steubenville area.
• NV

  NOY VULTAGGIO

  Aug 8, 2026
  5.0
  Best Best Western we've stayed at. The rooms are spacious and clean. There's a nice outdoor seating space and it's in a great location with plenty of restaurants a short walk away. Staff is welcoming and friendly. Breakfast is a highlight along with the breakfast host, Aaron. He keeps everything well stocked and clean while taking the time to make his guests feel welcome. We'll definitely be back.
• EB

  Emily Bovan

  Jul 28, 2026
  5.0
  Stayed this past weekend for one night and had a great stay. The room was very clean and comfortable. My room had a mini fridge and a microwave. The front desk service people were very accommodating. I was looking for a comfortable, clean, and quiet place to sleep and that is exactly what I got.
• LH

  Lynn Hairston

  Jul 24, 2026
  1.0
  Booked 4 rooms in a block but mentioned I had military upon arrival. After finding out that my niece and her family got her military rate, I went to the front desk and spoke with the Young lady on duty. The young black female told me there was a military rate of $110 and told me to come back to front desk in the morning, check out and check back in. Went down to desk as instructed and spoke with a gentleman who adjusted the room but at a rate other than $110 that I was given the night before. Upon check out, receipts showed two different amounts $495, $595, $608, and $608. I have called the hotel three times...they don't seem to know their rates, when they are available, etc. Why would a military rate not be available every day? The military serves and protects 24 hours/7 days a week...EVERY DAY not certain days!!! So, if a rate is not available, how do you adjust one room when I paid for three by credit card and cash for the fourth one. Others who were able to get a military rate, received the rate on all rooms they reserved, not just one. CUSTOMER SERVICE AT THE PLACE IS HORRIBLE and if you are military, I would highly suggest you check around before booking with Best Western Plus Steubenville!!! They don't care about military at all.