Holiday Inn Express & Suites Cleveland-Richfield by IHG

Reviews

• JK

  Joseph Kizior

  Oct 6, 2026
  2.0
  Stay was decent. I stayed in room 219. A/C worked fine. Heat worked but the fan made a noise. Drains in the bathroom drained slowly, no biggie. Breakfast was good and what is expect at a Holiday Inn Express. Pool was closed, and fitness area looked nice. Overall, the facilities were pretty fine. What makes my rating 2 stars is the staff. I'm an IHG member and have been for years. I booked my room via the IHG app and using reward points to cover it. Upon checking in late (7-8pm ish) on October 4, the gentleman at the front didn't ask for my ID or credit card, which was odd as they usually do, but oh well. Stay went well, as I described, and I checked out around 830am on the 5th. The woman at the front took our keys and asked if we needed a receipt, which we didn't, so my family and I went on our way. About an hour later we get a call and a voice message requesting to call back. When my wife did (as I rocked our daughter to sleep) I could hear her asking what was needed and that we needed to provide a credit card for some reason. I then took the phone as I was confused what was going on. The woman said she needed a credit card because the points did not cover my bill, and when I asked how much remained she said she could not tell me and repeated that she needed my credit card. I asked again why, when we checked out and hour ago, and she said she didn't really check us out then. She kept asking for my card so that she could charge an unknown amount. I asked her for her name and she said to just call back at this number, I asked her name two more times before she hung up on me. I spoke to IHG corporate to resolve the issue and they told me Sandy (finally got her name) needed my card to attach to the reservation. Which makes sense, but I spoke to staff when checking in, and checking out, and so why was this not brought up to me then? I was not comfortable providing my CC information to someone who was rude, not providing their name, and saying the balance is unknown. Next time, they can request this information at check-in, or check us out when we actually check out. Horrible experience to end the stay. Thanks Sandy..
• FG

  Fernando Gil

  Sep 7, 2026
  2.0
  i cant complain about the front staff, they definitely are knowledgeable, friendly and helpful. that being said, the room was just not what I expected out of a Holiday Inn. cracked tiles were all over the place in the room, the night stand was incredibly dusty… like i grabbed my finger and ran it through the dresser and there was a thick layer of dust over it. the vibe was off there, there was dead flowers in the front desk too… just an overall not accepting looking place.
• BH

  Brianna Randall Araujo Hickox

  Sep 5, 2026
  1.0
  We stay in a lot of holiday inn’s around the country. Usually one of the highlights of the holiday inns is the staff, always welcoming and taking care of details. You walk in, doesn’t look like a really clean place, staff smoking at the front door, no water for customers, staff not really welcoming. Things that are easy to change to make a big difference.
• ZM

  Zarnigor Mirzalieva

  Sep 1, 2026
  5.0
  We had such a wonderful stay at this hotel! Everything was great from the moment we arrived. The rooms were very clean, neat, and comfortable. The hotel itself was beautiful and well-maintained, and the breakfast was absolutely delicious! 🥰 We really enjoyed our stay and would definitely come back again. Highly recommend this hotel! ❤️
• BL

  bink leahy

  Aug 26, 2026
  3.0
  There is a Hidden Gem Chattanooga Valley has a really cool waterfall call Brandywine waterfall within a 15-minute Drive