Holiday Inn Express Toledo-Oregon by IHG

Reviews

• JE

  James Elias

  May 12, 2026
  5.0
  My daughter and I always stay at this hotel when we head to Cedar Point. The hotel is conveniently located and is kept nice and clean. But it’s the staff that keeps us coming back. They always take extra time to answer our questions about the area and make sure we have everything we need. We will be back soon!
• MM

  Mikayla Medina

  May 5, 2026
  2.0
  Horrible experience. This was our first time buying a hotel room and our first anniversary trip. There was old food in the fridge from a past guest, dirt and hair in the shower, no hot tub and they locked us out on our first night. Then the next day there was no breakfast left! They booked a bunch of rooms full of teenage boys there for baseball tournaments and then didn’t make enough breakfast. I got down there 30 minutes before breakfast ended and there was nothing left at all. I asked the kitchen staff who was incredibly rude and told me everything was already shut off, so i spoke to the front desk who told me that she would have the kitchen make more food, I waited around for another 10 minutes before she informed me there would be no more food. I went back to the kitchen to grab some fruit and it was moldy! Overall a very bad experience. We regret even staying here.
• NN

  Nan

  May 2, 2026
  2.0
  This has been the absolute worst stay I've had in a hotel since 2020. My son and I stayed for travel Ball. The first error was we made our reservation online, when we checked in at the front desk, we were also charged. We were staying 2 nights, and double charged accidentally. The lady working the front desk apologized and owner it was her mistake, she said she didn't realize we already paid online. I understand. The issue is, now my money is tied up, over $340 until whenever I get it back. I own my own business and was needing to get work done reaching out to clients and creating estimates. The Internet is not properly working, constantly disconnecting, I called down the first night and was told it should be working without issue. I wasn't able to get anything done until late at night probably when everyone else was done with devices. Problem? I had to be up at 5 am to get ready for travel Ball. The second evening I returned to our room only to discover the key card wasn't working. I went downstairs and no one was available for at least a half hour. When she returned, no smile, no apology, I was the obvious inconvenience. She said, well, no, it was cleared out, you're staying for two night? " Um, yes, but I was charged for 4 nights" She had to issue a new key card. I get back to the room a second night, still no access to functional internet I'm stressing out because I need to contact my customers and I can't do it and send files through my phone. No apologies, no contact from a property manager,no money returned to my account. I was the only one that happened to either, at least three others from our team are still waiting for refunds, and whoever else checked in during those hours on May 1st,2026. The positive? Rooms are clean, breakfast was good. If you need reliable Internet, this is not the place for you. The lack of wanting to fix an issue and reassurance that you will have your money refunded promptly before leaving the state, is lacking, especially from management. I've received no internet billing statement showing me this, no phone call,nothing.
• VC

  Victoria Carney

  Apr 4, 2026
  1.0
  My boyfriend and I have been staying here for a week for his job. I am truly unimpressed. We stayed in a King suite. The house keeping only came once during the whole week. We have trash piled up everywhere, dirt all over the floor from his boots, ran completely out of toilet paper and clean towels. I try to keep everything somewhat organized and clean to make their job easier. I would’ve cleaned it up myself if I had access to a broom and a dumpster. I even left a note with a tip and they never came. Then, on our last night here, the fire alarm got set off at 12:30 in the morning. We evacuated our room along with everyone else. The fire alarm lasted for about 30 minutes. I’m not sure what exactly happened as there was only one person at the front desk and no one to explain anything. No apologies. No accommodation. Nothing. Some people have to work in the morning and don’t need to be waken up in the middle of the night because someone wants to smoke weed in their room. I have never had anything like this happen while staying at a hotel. I wouldn’t recommend staying here again as this business is clearly struggling.
• LN

  lacey newbern

  Mar 28, 2026
  1.0
  I want to begin by stating that you should NOT STAY AT THIS HOTEL!!! They are misleadingly advertising images on their website that suggest they have a hot tub, even though they clearly display these photos. Upon my arrival, they informed me that they haven't had a hot tub for three years, despite the photos indicating otherwise. When I raised this issue with the front desk, the staff member on duty (Kathy) rudely told me that I hadn't read the page properly. I requested to speak with the manager, but was advised to send her an email, and I never received a response regarding my concerns. I requested to check out because none of the amenities were functional, and they then informed me that since I missed the check-out time, they would charge me for the following night, which was unacceptable!!! I am extremely dissatisfied with my experience here and would not recommend this hotel.

Frequently Asked Questions About Holiday Inn Express Toledo-Oregon by IHG