SureStay by Best Western Obetz Rickenbacker Airport

Reviews

• KH

  Kim Huddleston

  1 day ago
  1.0
  Horrible! Think I got sold a scam via Priceline and can't get to anyone when I call to complain and try to get my money back, when I was sold this as pay upon arrival and not in advance! There were no staff, and no office to even check in! It was creepy, very little lighting, no help and no answers! We could see most of them rooms had remodeling supplies. They were booking rooms that weren't available and taking money in advance! I tried to call the hotel FOUR TIMES, before my arrival and got a recording that they were having some difficulty to please try my call later! I will NEVER USE PRICELINE AGAIN!!
• PN

  Pam Nicodemus

  4 days ago
  1.0
  Closed when we arrived. Haven't answered their phone in days. Still working on getting a refund...
• AA

  Amber Armitage

  6 days ago
  1.0
  I would rate this zero stars if I could. I had arrived after an 11 hour road trip, only to be told my reservation had been canceled that same morning due to "overbooking". I had booked 6 weeks prior. Plenty of time to be contacted to make adjustments instead of the rude surprise I received. When I asked why I wasn't notified at all (no phone call, no text, no email, no app notification) I was not given a reason. I even mentioned that I had received a confirmation email the day prior for my reservation. I then asked if I could be provided a voucher or at least get my rewards for the 5 night stay since I wasn't the one who canceled my reservation. After a call to the manager, I was told "no". So now I had to scramble to find accommodations for 5 consecutive nights. I came to town for a very large music festival, so it was no surprise that all surrounding hotels were booked solid. I will be calling corporate to discuss how they can rectify the situation and see if they will cover the additional costs I now have to incur to book somewhere else at the last minute. Do better.
• TS

  Tina Sumpter

  Apr 24, 2026
  1.0
  Drove from Monticello Kentucky and motel doesn’t exist !!
• DS

  DAVID S.

  Apr 24, 2026
  1.0
  Pésimo servicio de recepción con recepcionista prepotente, no les importa brindar una buena atención al cliente 😡

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