SureStay by Best Western Obetz Rickenbacker Airport

Reviews

• JS

  jayden shenenberger

  Jun 19, 2026
  1.0
  DO NOT BOOK THIS HOTEL!!!!!!!!!! This place absolutely sucks! I get to my hotel after a far drive jus to figure out that they canceled my reservation and I booked at the beginning of the year! They told me expedia cancelled it on me I called them and they said it was still booked and that the hotel cancelled it because they "overbooked"! Thankfully expedia paid for a doffernt hotel and I didn't have to pay anything out of pocket! IF YOUR GONNA CANCEL SOMEONES BOOKING NOTIFY THEM AND GIVE THEM A REASON!
• PM

  Peter Mash

  Jun 12, 2026
  1.0
  They "cancelled" our reservation before we arrived. They never notified us -- we had a confirmation on Priceline that said it was still confirmed. They claimed that they had notified priceline and priceline didn't have our number, which was a lie because we checked the Priceline booking and it had our number. Receptionist told us that they had no rooms left and no options, couldn't refund us. Told us the manager said not to call. No idea how to get a refund. Maybe for the best, the lobby is a mess, and there's no way there's breakfast here. The whole building seems shady, it's barely labeled.
• SS

  salvatore

  Jun 9, 2026
  1.0
  Charged me 2 days that I didn't stay there. Never got the 144$ back
• AS

  Anthony “Review King” Spencer

  Jun 8, 2026
  5.0
  NO curtain ...sheet on window. They cleaned a room for my stay because it was paid for thru an app. It would have been better to make full. But anyway the rate was cheap...a the room reflected the deal. Front desk help was nice and did their job. Housekeeping did a good job in getting the room clean and ready.
• SH

  Sabrina Hunter

  May 24, 2026
  1.0
  No where on their website does it state that the hotel is undergoing major renovations and will not be offering their amenities listed. My room had a very strong bleach smell that has left me with a headache. While the receptionist is very nice and apologized profusely about not having a room available upon checking in even though I called the day before to advise I needed early check in, I still had to wait about an hour for a room to be available because the housekeeper was late to work. I booked a standard king room and was placed in an accessible room however due to the construction going on I did notice that the disability parking space inaccessible.

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