Holiday Inn Cleveland Northeast - Mentor by IHG

Reviews

• LL

  Landon Lively

  6 days ago
  4.0
  You should stay here. It's super clean, which is honestly the main thing at this price point. It's very new. Still has some of that " new construction" smell. Still has a few pallets of construction materials sitting in the back parking lot. Also, breakfast was surprisingly good. I really wanted to give it 5 stars. But... The shower took a REALLY long time to warm up, and never got above barely comfortably warm. Can't take a hot shower here. Oof. Also, the elevator worked last night when we checked in. Broken the following morning. You can't get 5 stars with a broken elevator. <shrug>
• KM

  Keith Moore

  Aug 16, 2026
  5.0
  This Holiday Inn is a solid choice if you are staying in the area. I was in town for a reunion, and we stayed here a couple of nights. The beds were comfortable, and the rooms were clean. We were located just above the restaurant and were afraid there would be noise in the evening, but it was not a problem. The check-in service was friendly, and the staff checked in on us to make sure our stay was going well.
• DG

  Deb Geboy

  Aug 9, 2026
  3.0
  Nice location with several walk to reataurants/bar/gas stations. We originally booked with this hotel because of the on site restauarant and bar. However, we were not informed that due to change in management, they were both closed. We didnt even get a text about it and Im sure these amenities were included in the cost. We were not offered any kind of discount or apology for no notification. Bed was comfortable but pretty high off ground as was bathroom counter. Everything worked in the room. Hotel was clean. Plenty of hot water. However there were a lot of visible repairs to ceiling that had been made. Hallway was very warm and elevators sounded like we were on a train track. Staff were friendly overall. Breakfast was the same all three mornings, probably leftovers as the food was dry and lacked flavor. Orange juice and toast were good The last morning we went to McDs across the street. Plenty of parking.
• AT

  Ariana Thiede

  Jul 28, 2026
  5.0
  Jude is fr the goat! Ended up locked out only my room (dead batteries) and he took care of me. Jude’s the best!
• TT

  TJ

  Jul 19, 2026
  3.0
  I do not recommend. We walked into the lobby and even though the lobby was very nicely done the workers smelled like marijuana. The man at the front desk was very nice and he did not smell of marijuana, but when the three workers came around the corner you could smell it very strong. I don’t care if smoking marijuana is legal, it should never be something that guest smell in a public place especially one of hospitality. We get to our room, I close the bathroom door and there is a dirty wash rag hanging on the hook behind the door. You have to wonder how clean an environment is when something that obvious was overlooked. I go to take a shower, and I noticed there is shampoo, lotion, and body wash in the shower. I’m not exactly sure why someone would put lotion in the place of conditioner in the shower. We go to lay down and rest for the evening, and someone runs past our door and bangs real loudly on it, we go to the door and again the hallway reeks of marijuana. Breakfast was a good experience, and the beds were very comfortable, which is the only reason why I gave the rating a three instead of a two or one

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