Holiday Inn Cleveland-Mayfield by IHG

Reviews

• MM

  Mike

  5 days ago
  4.0
  Had to stay here in an emergency after airbnb left me for dead without a room the day of my check in. Everything was well done. Service, room, price etc. Location isnt the best...some major construction going on in the surrounding business park near hotel.
• WW

  Wendy Wallace

  6 days ago
  3.0
  Good: room was clean Bad: smelled like wet dog. Because of the door attached to room next to us, we could hear our talkative neighbor. Gap under hall door Toilet seat loose. In a pinch we would maybe come back. But in December will go back to staybridge suites instead.
• KB

  Kyra Bean

  Aug 20, 2026
  4.0
  I’d like to say that I was going to write a very different review had the wonderful general manager, Austin Dunn, not done everything he could to fix the hotel’s issues. I also want to say that I’m a very frequent traveler and also make a point to stay in IHG hotels because I’ve had such good experiences with them, and that this had never happened to me before this stay. But for transparency, I’d like to share my whole experience. On Tuesday night, we arrived at 7:20 p.m., waited thirty minutes for a hotel receptionist to help us, because there was no one at the desk (and we were waiting behind two other people who had also been waiting when we arrived). We didn’t get checked in until after 9 p.m., so we spent almost two hours waiting to get checked in. The place we had wanted to go to dinner had closed by then, so we missed our dinner plans. The first room we were given keys to had bedding that was clearly used and the furniture was scattered around; the room had clearly not been cleaned. So we hauled all our luggage back downstairs to try again. The second room we were given keys to was fully occupied still, with a laptop, a backpack, and personal toiletries still in the room. By this point, we were very upset. If we were given keys to someone else’s room they were still staying in, the same could easily happen for us — I did not feel safe knowing someone could be given keys to our room. But it was too late for us to cancel and try to find somewhere else that would be considerably more expensive. Our third try on a room had not been fully freshened as it still reeked like vinegar, but at least we had a room that no one was occupying, and it looked like it had been cleaned. For the two nights we stayed, it was comfortable and relatively clean. On our last morning, we were awoken to construction noises under and around our room at 8:30 in the morning. Thankfully, the manager Mr. Austin Dunn, apologized and compensated our whole stay when we checked out, which is the right business practice and the right thing to do in this situation. I really appreciate Mr. Dunn’s kindness and professionalism because without it, I would have had a bad view of IHG hotels after this experience and would make it a point to never stay in one again.
• MB

  MR. BS

  Aug 16, 2026
  2.0
  Just checked in the room today and I have to be honest the lady in the front desk that was there between 1 PM and 3 PM, August 16th. Has the most Unfriendliest personality I’ve seen in years. I am a rewards member and book a lot of days with Holiday Inn express. And she just doesn’t make you feel welcome at all. When you ask her a question, she is very short and seem like you’re irritating her. Only 10 cars in the parking lot so it’s not like she’s overwhelmed. Because of her, I would not stay here again. It doesn’t take a lot of effort to be friendly and helpful to your customers. They really need to think about replacing her.
• TD

  Tom Dobberteen

  Jul 28, 2026
  4.0
  We stayed in this hotel for 2 nights while we were in town visiting family in July of 2026. We found the hotel to be clean and quiet, though slightly dated. The hotel staff was amazing, the rooms were clean and comfortable, and housekeeping was awesome. The only reason that we don't feel like we can give the hotel a 5/5 was breakfast. During check-in, we were told that breakfast would be from 6-9am. All of the wording at check-in and around the hotel led us to believe that breakfast would be included with the room. It wasn't until we were reaching for our plates at the serving line that the employee overseeing breakfast service told us it would be a $16/person charge. I don't fault the hotel employees at all, but it feels like maybe hotel management was being a little sneaky with that. It would have been preferable to be told at check in that breakfast would not be included, but I guess that's ultimately on us for not doing more research. I know that we weren't the only guests who felt a little blindsided by this, but it ultimately wasn't enough to negatively impact our stay. We'll definitely be back next time we're in town, but we hope that hotel management will start making the $16/person charge for breakfast a bit more obvious - whether through the check-in process, or signage in front of the breakfast room doors. At the time I'm writing this, there is currently road construction which has Beta Dr limited to a single lane. This isn't really a problem, but be aware when booking that there will be a slight detour involved in getting in and out of the hotel. Overall, great hotel and we had a great stay!

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